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El Montserrat - Hotel Boutique

3.0 star property
VIP Access

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Photo gallery for El Montserrat - Hotel Boutique

Exterior
Signature Room
Terrace/patio
Signature Room
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Housekeeping

Explore the area

View in a map
Calle 5, Casa 2, Santiago de los Caballeros, Santiago Province, 51000
  • Place, Cinemacentro Cibao
    ‪10 min walk‬
  • Place, Centro Leon
    ‪11 min walk‬
  • Place, Bella Terra Mall
    ‪13 min walk‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio

Executive Studio

Executive Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room

Signature Room

Signature Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

El Montserrat - Hotel Boutique

Self parking and coffee/tea in a common area are available at this smoke-free hotel. Change of towels is available on request.
El Montserrat - Hotel Boutique offers 25 air-conditioned accommodations with complimentary bottled water and ceiling fans. Accommodations offer separate dining areas. Pillowtop beds feature down comforters and premium bedding. 42-inch Smart televisions come with digital channels and Netflix.

Bathrooms include rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at El Montserrat - Hotel Boutique, you'll be within walking distance of Centro Leon. Features include self parking (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Self parking available for a fee
  • Amenities include coffee/tea in a common area
  • Within a 15-minute walk of Centro Leon and Cinemacentro Cibao
El Montserrat - Hotel Boutique offers its guests coffee/tea in a common area. The front desk is open around the clock. Parking is available for a fee.

This 3-star Santiago de los Caballeros hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Parking on site (USD 6 per night)
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Separate in-room dining area

Conveniences

  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily) (for a fee)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at El Montserrat - Hotel Boutique

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 3 per accommodation, per night (varies based on length of stay)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 6 per night
  • Housekeeping fee: USD 3 per night
  • Bed sheets fee: USD 2 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival. Guests are recommended to download the property's WhatsApp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

El Montserrat Boutique
El Montserrat - Hotel Boutique Hotel
El Montserrat - Hotel Boutique Santiago de los Caballeros
El Montserrat - Hotel Boutique Hotel Santiago de los Caballeros

El Montserrat - Hotel Boutique Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 142 out of 196 reviews
Rating 8 - Good. 30 out of 196 reviews
Rating 6 - Okay. 13 out of 196 reviews
Rating 4 - Poor. 1 out of 196 reviews
Rating 2 - Terrible. 10 out of 196 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Everything was very clean, on point, the staff very polite and helpful and the location is very good and quiet
Stayed 1 night in Feb 2026

6/10 Okay

Del

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Basic hotel room. No issues.
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The place was very clean in a very quiet area . The bed was comfortable. I felt very safe secure here . The air conditioning got nice and cold
Stayed 1 night in Jan 2026

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities
Veru convenient spot for pass the night. It delivers what it promise and more.
Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The host was great, she took care of everything and made sure you felt welcomed
Stayed 3 nights in Jan 2026

10/10 Excellent

jonghyeon

It is the
Stayed 2 nights in Nov 2025

10/10 Excellent

Edwin

Stayed 1 night in Jan 2026

10/10 Excellent

Edwin Bonilla

Stayed 1 night in Dec 2025

10/10 Excellent

Nelson

Stayed 1 night in Jan 2026

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
What stood out the most was the staff. Everyone was extremely kind, attentive, and genuinely helpful from beginning to end. The room was clean, comfortable, and well maintained, which made the stay even better. Overall, it was a wonderful experience, and I truly felt welcomed. I would definitely recommend this place and would be happy to stay again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Nelson

Stayed 1 night in Jan 2026

10/10 Excellent

Nelson

Stayed 1 night in Jan 2026

10/10 Excellent

jonghyeon

Stayed 1 night in Jan 2026

8/10 Good

Jacinto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, Good hot water and was very quiet the area to sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, in the heart of the city, close to dining, shopping and live music. Would stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Iris, San Juan

Liked: Cleanliness, amenities, property conditions & facilities
El personal muy amable, Leonor un amor. Pero faltaba un microondas en el área común para calentar agua para el té o alguna comida y utensilios básicos, Gracias ☺️
Stayed 4 nights in Nov 2025

8/10 Good

Yulimar

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and clean. I like they have have multiple locks on the gate, front door and the rooms. I loved that they had Netflix and other streaming channels so I was able to watch TV in English.
Stayed 7 nights in Sep 2025

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
First it's not really a hotel and not a "boutique" hotel. Really it's just a house in a suburban area converted into an Airbnb. I stayed here a week and experienced many problems like poor wifi signal and the A/C unit was gushing water down the kitchen wall for 2 days. Santiago is hot & humid so the manager offered another room for my 2nd night without A/C, however it didn't want the cleaning lady to have to re-clean so I stayed in the same room and used a fan 2nd night. After the first night I reported the faulty A/C unit and they said they'd send a repair person the next day, but to my surprise they didn't bother to come until late afternoon. Then the manager fixed the A/C problem in 30 seconds without any tools. So I was very surprised why someone couldn't have come before to fix it - instead of making me wait all day in a hot room? As my pictures show the room they call a "suite" is just a small, 1 room studio apartment with a kitchenette and bathroom. The shower was faulty and I only managed to have hot water for 1 day only. As you can see in the photos to reach my"suite" room, you must use an outside, very narrow staircase to reach the room. It rains a lot in Santiago so metal stairs are very slippery and nowhere in their advertising does it show you'll have a narrow, outdoor staircase to navigate. Lastly Expedia asked me to request a final bill from Monstserat, but they flatly refused me. This sad place knows nothing about hospitality! Not worth the $295 for the week!
Stayed 7 nights in Sep 2025

6/10 Okay

Tahir

Disliked: Amenities, property conditions & facilities
This is not a hotel. This is a house with no amenities nor coffee. This house was turned into rooms.
Stayed 4 nights in Aug 2025

8/10 Good

Rosa

Travelled with partner
The room needed to be cleaned up and provide fresh towels on daily basis
Stayed 3 nights in Aug 2025

10/10 Excellent

jonghyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everyone Quite place to rest
Stayed 3 nights in Aug 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Aug 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yarini, Peabody

Liked: Cleanliness
Stayed 4 nights in Jul 2025