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Hotel Casa Jum

3.5 star property
VIP Access

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Photo gallery for Hotel Casa Jum

Exterior
Interior entrance
Minibar, in-room safe, desk, laptop workspace
Apartment, 3 Bedrooms | Terrace/patio
Breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
C/ Penetración, Los Rieles, Gurabo, Santiago de los Caballeros, Santiago, 51000
  • Place, Centro Leon
    ‪3 min drive‬
  • Place, Bella Terra Mall
    ‪5 min drive‬
  • Place, Casino Gran Almirante
    ‪5 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Single Room

Executive Single Room | Safe

Executive Single Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 350 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Luxury

Luxury

Luxury

  • Mountain view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Royal Suite

Royal Suite

Royal Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Casa Jum

A full-service spa, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a business center, and a meeting room. Housekeeping is available on request.
Hotel Casa Jum offers 9 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and bidets.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Casa Jum. During your stay, you'll be close to Centro Leon. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine while dining at Casa Jum
  • Full breakfast served daily for a fee
  • Treat yourself to massages, facials, or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute drive from Centro Leon and a few minutes from Ágora Santiago Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free
Hotel Casa Jum offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Casa Jum. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Santiago de los Caballeros hotel.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 10:30 AM.
Casa Jum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Casa Jum

Things to do

  • Bicycle storage
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Contactless check-out available

Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Negative COVID-19 test result requirement applies to all guests aged 7 and up

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 30 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Hotel Casa Jum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hostal Casa Jum Hostel Gurabo

Hostal Casa Jum Hostel

Hostal Casa Jum Gurabo

Hotel Casa Jum Santiago

Casa Jum Santiago

Casa Jum

Hostal Casa Jum

Hotel Casa Jum Santiago de los Caballeros

Casa Jum Santiago de los Caballeros

Hotel Casa Jum Hotel

Hotel Casa Jum Santiago de los Caballeros

Hotel Casa Jum Hotel Santiago de los Caballeros

Hotel Casa Jum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 343 out of 478 reviews
Rating 8 - Good. 83 out of 478 reviews
Rating 6 - Okay. 26 out of 478 reviews
Rating 4 - Poor. 12 out of 478 reviews
Rating 2 - Terrible. 14 out of 478 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marc-Donald

Stayed 2 nights in Jan 2026

10/10 Excellent

Yvette, Jacksonville

Liked: Cleanliness, property conditions & facilities
I love this hotel
Stayed 1 night in Jan 2026

10/10 Excellent

stacy

Liked: Cleanliness, amenities, property conditions & facilities
This was my 2nd time. We loved it here. Quiet and big room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Lessell

Stayed 1 night in Feb 2026

10/10 Excellent

Timothy, Riverdale

Liked: Cleanliness, amenities, property conditions & facilities
My room was nice and clean.
Stayed 1 night in Feb 2026

10/10 Excellent

Lessell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at the Hotel Casa Jum several times. I always return Because of the great customer service and the value for your money
Stayed 2 nights in Jan 2026

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities
Great hospitality and very accommodating.
Stayed 4 nights in Dec 2025

10/10 Excellent

Angelo

Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Stayed 1 night in Dec 2025

10/10 Excellent

Yvette, Jacksonville

Liked: Cleanliness, property conditions & facilities
I enjoy it
Stayed 1 night in Nov 2025

10/10 Excellent

David, Highland Park

Stayed 2 nights in Dec 2025

2/10 Terrible

Dwayne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was my second time staying at this hotel. The first time the stay wasn't that bad. This time the stay was terrible. When i got there late at night no one opened the door for us even though they saw us knocking. The room had paint peeling off the ceiling. The toilet tissue handle was broken. The hotel lights went out for about 2 hours. I booked the room with free breakfast and they said they dont offer breakfast. No food at the supposedly restaurant they have on site. It was a terrible experience and will never stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Stayed 2 nights in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good!!!
Stayed 1 night in Nov 2025

2/10 Terrible

pablo

Stayed 1 night in Nov 2025

2/10 Terrible

Yauniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Looks nothing like advertised, hotel and rooms look in very poor condition inside and out. Noticed a man sleeping in the lobby couch at check in. The person at check in was helpful but the place looks horrible and I was itching the entire time. We got the worst room in the building everything looks like it’s falling apart, out dated, and old. I would never stay here in my life had I know it be this bad but I had nowhere else to go arriving so late in the evening from the nearest airport this looked like a reasonable stay but I was terribly wrong.
Stayed 1 night in Nov 2025

10/10 Excellent

Antony

Stayed 1 night in Nov 2025

10/10 Excellent

Antony

Liked: Cleanliness, amenities, property conditions & facilities
Great place great service me encanta mucho
Stayed 2 nights in Nov 2025

10/10 Excellent

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
menu was fresh atleats the coffee .thays all we had . we are not breakfast eaters. and we were out all day from warly morning on
Stayed 3 nights in Oct 2025

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing place was chill and easy to get around. Accommodating. No complaints. Homely feel.
Stayed 6 nights in Oct 2025

10/10 Excellent

stacy

Liked: Cleanliness, property conditions & facilities
Peaceful
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosa

Stayed 1 night in Sep 2025

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Sep 2025

10/10 Excellent

Alvaro, groveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Yarira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025