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Matum Hotel & Casino

Property class: 3.5

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Photo gallery for Matum Hotel & Casino

A swimming pool with a metal railing, surrounded by a low wall and a thatched-roof structure.
A hotel entrance with a glass door, two large nutcracker statues, and potted plants.
A hotel conference room with rows of chairs, a central chandelier, and recessed ceiling lighting.
A modern reception area with a wooden reception desk, a mounted TV, and a large window offering a view of the outdoors.
A reception area with a wooden reception desk, a large potted plant, and a wall with a tropical mural.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Place, Gran Teatro Del Cibao
    ‪1 min walk‬
  • Place, Monument to the Heroes of the Restoration
    ‪7 min walk‬
  • Place, Bella Terra Mall
    ‪19 min walk‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room

A bedroom with a green bedspread, two pillows, a wooden headboard, a nightstand with a lamp, and wall sconces.

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

Two wooden beds with green bedding and red pillows, a nightstand with a lamp, and a framed abstract painting on the wall.

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

A hotel room with a large bed, wooden wardrobe, a painting on the wall, and a small table with a lamp.

Presidential Suite

  • City view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

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The price is €101
includes taxes & fees
14 Aug - 15 Aug
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About this property

Matum Hotel & Casino

A casino, an outdoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Limited housekeeping is available.
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Matum Hotel & Casino. During your stay, you're just a quick walk from Gran Teatro Del Cibao. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and wedding services
  • Onsite recreation includes a gym
  • Steps from Gran Teatro Del Cibao and 7 minutes by foot from Monument to the Heroes of the Restoration
  • Airport shuttle service available for a fee
Matum Hotel & Casino offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A casino, a nightclub, and a terrace are also featured at Matum Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Santiago de los Caballeros hotel.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Matum Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Matum
Matum
Matum Casino
Matum Casino Santiago
Matum Hotel
Matum Hotel & Casino
Matum Hotel & Casino Santiago
Matum Hotel And Casino
Matum Hotel Santiago
Matum Hotel Casino Santiago
Matum Hotel Casino
Matum Hotel Casino Santiago de los Caballeros
Matum Casino Santiago de los Caballeros
Matum Hotel Santiago
Matum Hotel & Casino Hotel
Matum Hotel & Casino Santiago de los Caballeros
Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.8
Rating 10 - Excellent. 234 out of 854 reviews
Rating 8 - Good. 209 out of 854 reviews
Rating 6 - Okay. 169 out of 854 reviews
Rating 4 - Poor. 105 out of 854 reviews
Rating 2 - Terrible. 137 out of 854 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jonas

Liked: Cleanliness, staff & service
Great location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Bernardino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Noemi

Liked: Cleanliness, staff & service, amenities
Courteous, full of history, conveniently located
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
Nice hotel for the price, casino under construction
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The check-in was very simple, the staff was great and the traditional Dominican breakfast is a very good perk.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Lesbia

Liked: Cleanliness, property conditions & facilities
It was nice stay, nice view,
Stayed 1 night in May 2025
Verified review

4/10 Poor

Adalgisa

The staff was great, super friendly! But the Hotel its super old, not well taken care of, towels were dirty
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jamaine

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness
My main stay when I visit Santiago
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Noemi

Liked: Cleanliness, property conditions & facilities
The room If I found it not too spotless, but after that was okay.
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Met our expectations for a place to stay close to the monument.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Woodline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice hotel
Stayed 1 night in Jan 2025
Verified review

4/10 Poor

latizha

Disliked: Cleanliness, amenities, property conditions & facilities
An abandoned place not 24/7 hours services.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Nelly

Liked: Cleanliness, property conditions & facilities
WiFi problem and unfortunately the man responsible to lead to the room was so ruff, we would run away if it was not to late.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean everyone was friendly and accommodating. It was a great location close to many things to do. Not sure if they should call it a hotel and casino as per front desk the casino has been closed for 25 years. lol
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness
This is a nice hotel in a good location with good entertainment..
Stayed 14 nights in Sep 2023
Verified review

6/10 Okay

Gustavo

Liked: Cleanliness, staff & service, room comfort
The Hotel is in a great location and your staff is amazing, but the Hotel is pretty old and can use a face lift
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Federico

Liked: Cleanliness, staff & service
Great location
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The people in the restaurant wee very kind with us.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck, a lot of historical events have taken place at this hotel
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel thank you
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and the Dominican breakfast was delicious.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit old but it is very clean, the staff very attentive and a very good breakfast and above all close to many night activities.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Yvens

Liked: Cleanliness, amenities, property conditions & facilities
That was very very good and I love Matum
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Felix

Liked: Cleanliness, staff & service
This Hotel needs room upgrading. Hopefully they do get an update plenty of Dominican History occurred there
Stayed 1 night in Nov 2025