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Palmetto Hotel

3.0 star property

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Photo gallery for Palmetto Hotel

Restaurant
Creator video - submitted by Lulu travels
Reception
Reception
Basic Double Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Housekeeping

Explore the area

View in a map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Place, Cinemacentro Cibao
    ‪1 min walk‬
  • Place, Bella Terra Mall
    ‪4 min walk‬
  • Place, Casino Gran Almirante
    ‪15 min walk‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.2 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Palmetto Hotel

Concierge services, a 24-hour front desk, and a computer station are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include tour/ticket assistance. Change of towels is available on request.
Palmetto Hotel offers 21 air-conditioned accommodations with complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Palmetto Hotel. During your stay, you're just a quick walk from Cinemacentro Cibao. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Services include a concierge and tour or ticket assistance
  • Steps from Cinemacentro Cibao and 5 minutes by foot from Bella Terra Mall
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

Guests are served free full breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 22 2026 to May 23 2026 (dates subject to change):
  • Breakfast
  • Daily housekeeping
The property will be renovating from May 22 2026 to May 23 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 261 out of 547 reviews
Rating 8 - Good. 157 out of 547 reviews
Rating 6 - Okay. 56 out of 547 reviews
Rating 4 - Poor. 39 out of 547 reviews
Rating 2 - Terrible. 34 out of 547 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff @the front desk were super
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities
Staff did excellent service! Clean room & good breakfast
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Angelo

Excelent for the price. Very well located.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Very clean excellent staff
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Deivi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Nice place and is a value.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Sully

Liked: Cleanliness, staff & service
I enjoyed their breakfast the best
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, property conditions & facilities
Good welcome, front desk speaks English. Clean rooms right next to the mall
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good breakfast, very clean, great location.
Stayed 8 nights in Aug 2024
Verified

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities
Good city hotel for a quick trip. I stay in palmetto multiple times is a safe option for pass the night. The breakfast included is very simple but good, and the rooms usually are good, sometime i had water leaks outside the shower or the bathroom very small in some of the rooms. But the hotel is functional, the staff very nice and the stay very well.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Feb 2024
Verified

8/10 Good

HERNANDO

Liked: Staff & service
Location near to shopping malls and restaurants
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Grey

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ethelin

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Winster

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Tommy

Liked: Cleanliness, staff & service
The property was the location close to a lot of shopping. Dining lower was a good average experience.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Jovana

Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were great. The streets are busy so if you from the city you’ll love it. The breakfast was also nice.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Dorka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close if you are going to the hospital or clinic for any appointments. Breakfast was good and the room very comfortable
Stayed 1 night in Aug 2025
Verified

8/10 Good

Russell

Liked: Amenities
A great place to stay, great bang for your buck, friendly staff and comfortable beds
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2026
Verified

8/10 Good

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel only has 3 parking spots it will only be a problem if you wanted to park. The shower door only covers half the shower. So water will always spill out. That was a big let down. Other than that it was a good stay. The free included breakfast was very good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck
Stayed 1 night in Jul 2025