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Palmetto Hotel

3.0 star property

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Photo gallery for Palmetto Hotel

Restaurant
Restaurant
Basic Double Room
Reception
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Housekeeping

Explore the area

View in a map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Place, Cinemacentro Cibao
    ‪1 min walk‬
  • Place, Bella Terra Mall
    ‪4 min walk‬
  • Place, Casino Gran Almirante
    ‪14 min walk‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.2 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Palmetto Hotel

Concierge services, a 24-hour front desk, and a computer station are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include tour/ticket assistance. Change of towels is available on request.
Palmetto Hotel offers 21 air-conditioned accommodations with complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Palmetto Hotel. During your stay, you're just a quick walk from Cinemacentro Cibao. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Services include a concierge and tour or ticket assistance
  • Steps from Cinemacentro Cibao and 5 minutes by foot from Bella Terra Mall
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

Guests are served free full breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 242 out of 513 reviews
Rating 8 - Good. 149 out of 513 reviews
Rating 6 - Okay. 54 out of 513 reviews
Rating 4 - Poor. 37 out of 513 reviews
Rating 2 - Terrible. 31 out of 513 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alix

Liked: Cleanliness
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Marino

El trato fue muy bueno
Stayed 3 nights in Dec 2025

2/10 Terrible

Vanessa

Stayed 2 nights in Dec 2025

10/10 Excellent

Angelo

Excelent for the price. Very well located.
Stayed 1 night in Dec 2025

10/10 Excellent

Seve Junior Castro

Stayed 1 night in Dec 2025

10/10 Excellent

Winster, Clifton

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2025

8/10 Good

Eduardo

Stayed 1 night in Dec 2025

2/10 Terrible

Ramon Antonio

Liked: Cleanliness
Terrible
Stayed 1 night in Dec 2025

4/10 Poor

Hilda, Santo Domingo

Liked: Staff & service
Disliked: Cleanliness
Not like the pictures, had to ask to change the room. I do not recommend it at
Stayed 2 nights in Nov 2025

2/10 Terrible

Jesus

Disliked: Cleanliness, amenities, property conditions & facilities
Reserve por dos noches y al día siguiente me fui .. el hotel sucio y con moho solo pasé una sola noche y fue terrible las condiciones malisima . No lo recomiendo
Stayed 2 nights in Dec 2025

10/10 Excellent

Gerry

Liked: Cleanliness, property conditions & facilities
Good welcome, front desk speaks English. Clean rooms right next to the mall
Stayed 1 night in Dec 2025

6/10 Okay

Luis

Disliked: Amenities
The room had poor outdoor lighting, and the bathroom had a stale odor. The staff was not very friendly. I paid upfront, but they didn’t provide any assistance in getting a refund for the unused day. I’m currently trying to reach out to the hotel via message.
Stayed 4 nights in Nov 2025

10/10 Excellent

EDGAR

Stayed 5 nights in Nov 2025

6/10 Okay

Waldimy

Liked: Amenities, property conditions & facilities
My room was not cleaned enough and the breakfast was not perfect. I think it’s better to put stuff on the table that we can choose what we want. Instead of asking.
Stayed 1 night in Nov 2025

10/10 Excellent

Ronald, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Very clean excellent staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Ramise, York

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Winerkis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio al cliente, excelente personal.
Stayed 1 night in Nov 2025

6/10 Okay

Fayse

Stayed 1 night in Nov 2025

6/10 Okay

Emmanuel

Liked: Cleanliness
The water never got hot. The staff doesn't seem to want to offer any information. The breakfast was nothing to bost about. Now the location is good The room was clean Price was fair for the price
Stayed 2 nights in Nov 2025

10/10 Excellent

Diego

Stayed 2 nights in Nov 2025

10/10 Excellent

Eric

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
excelente servicio
Stayed 1 night in Oct 2025

10/10 Excellent

Marisol A

Travelled with family
Liked: Cleanliness, staff & service, amenities
Me encantó lo limpio y fácil de encontrar, el personal excelente
Stayed 1 night in Oct 2025

6/10 Okay

Santiago

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very noisy and towels were threadbare. There is no elevator and service is served on the rooftop, making it quite a climb.
Stayed 1 night in Nov 2025

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo muy buen lugar
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriel

Stayed 1 night in Oct 2025