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Platino Hotel & Casino

3.0 star property

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Photo gallery for Platino Hotel & Casino

Front of property – evening/night
Minibar, in-room safe, blackout curtains, iron/ironing board
Interior entrance
Casino
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031
  • Place, Monument to the Heroes of the Restoration
    ‪14 min walk‬
  • Place, Bella Terra Mall
    ‪4 min drive‬
  • Place, Catedral de Santiago
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪21 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Superior Room

Executive Superior Room

Executive Superior Room

8.4 out of 10
Very good
(43 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Deluxe Room

Executive Deluxe Room

Executive Deluxe Room

8.8 out of 10
Excellent
(13 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Deluxe

Junior Suite Deluxe

Junior Suite Deluxe

8.0 out of 10
Very good
(6 reviews)
  • 3 sq m
  • Sleeps 4
  • 2 Queen Beds

About this property

Platino Hotel & Casino

Colonial hotel with a casino and a nightclub
This hotel features a casino, a restaurant, and a nightclub. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free casino shuttle. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Platino Hotel & Casino. During your stay, you'll be within walking distance of Monument to the Heroes of the Restoration. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at BarRocko
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 4-minute drive from Monument to the Heroes of the Restoration and 5 minutes from Centro Leon
  • Free casino shuttle service
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A casino, a nightclub, and multilingual staff are also featured at Platino Hotel & Casino. An airport shuttle (available 24 hours), a theme park shuttle, and a bus station shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Colonial Santiago de los Caballeros hotel.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free casino shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BarRocko

Things to do

  • 15 slot machines
  • 6 gaming tables
  • Casino
  • Concerts/live shows
  • Nightclub

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Platino Hotel & Casino offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Platino Hotel Casino Santiago
Hotel Platino Santiago
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Platino Casino Santiago de los Caballeros
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Platino Hotel & Casino Hotel Santiago de los Caballeros

Platino Hotel & Casino Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1000 reviews
Rating 8 - Good. 262 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Pedro

Stayed 1 night in Nov 2025

10/10 Excellent

Samuch

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

10/10 Excellent

Rafael

Stayed 1 night in Nov 2025

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything was great
Stayed 1 night in Nov 2025

6/10 Okay

HERNANDO

Business traveller
Disliked: Amenities
The security box was not working and noise near the room.
Stayed 1 night in Oct 2025

6/10 Okay

Gregory

Liked: Cleanliness, staff & service
Very nice staff and clean rooms. Okay for the price. Sink in the suite we stayed in did not work and there were no plates or microwave, so upgrading to the suite was a waste of money. Very convenient location.
Stayed 1 night in Nov 2025

6/10 Okay

Nelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is excellent but room is too small. Easy to find taxi and breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Amazing stay, amazing food and is central to everything!
Stayed 3 nights in Oct 2025

10/10 Excellent

ruthman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great the staff was very professional and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Everton

Stayed 3 nights in Oct 2025

6/10 Okay

Alejandro, Sanford

Liked: Staff & service
Bed was noisy. Probably too old. Air condicioner no good.
Stayed 1 night in Oct 2025

10/10 Excellent

Escolatica

Liked: Cleanliness, amenities
Breakfast is very good, great options to choose from. Staff are excellent, amazing service.
Stayed 3 nights in Oct 2025

10/10 Excellent

Prytmxie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, it was in a safe place and the staff was very professional and nice.
Stayed 1 night in Oct 2025

8/10 Good

Franklin, NY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acc
Stayed 1 night in Oct 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Oct 2025

8/10 Good

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I was able to hear the music that was playing on the first floor to the second floor
Stayed 1 night in Sep 2025

10/10 Excellent

alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although i was only there for 5days . The staff felt like family. I will surely return .
Stayed 5 nights in Sep 2025

8/10 Good

MARGARITA

Travelled with family
Liked: Staff & service
The breakfast was very good, but the property is surrounded by very noisy area.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amarfi

Stayed 1 night in Oct 2025

10/10 Excellent

Lessell

Stayed 1 night in Oct 2025

8/10 Good

Kevin J

Nice adverage hotel in Santiago! Feels safe and has close access to many amenities. Rooms very clean!
Stayed 1 night in Sep 2025

10/10 Excellent

MARY MARGARET, Southfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria, Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price! I thought it was really cute. The staff was great. My only complaint was the restaurant at the hotel. The food was not good. I will stay here again but I wont eat there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Stayed 1 night in Sep 2025

10/10 Excellent

Lessell

Stayed 1 night in Sep 2025