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Platino Hotel & Casino

3.0 star property

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Photo gallery for Platino Hotel & Casino

Front of property – evening/night
Junior Suite
Balcony
Casino
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031
  • Monument to the Heroes of the Restoration
    ‪14 min walk‬
  • Catedral de Santiago
    ‪4 min drive‬
  • Estadio Cibao
    ‪5 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪14 min drive‬

Room options

View all photos for Junior Suite Deluxe

Junior Suite Deluxe

Junior Suite Deluxe

7.0 out of 10
Good
(4 reviews)
  • 3 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Deluxe Room

Executive Deluxe Room

Executive Deluxe Room

8.8 out of 10
Excellent
(8 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Superior Room

Executive Superior Room

Executive Superior Room

8.6 out of 10
Excellent
(33 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.4 out of 10
Very good
(9 reviews)
  • 3 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Platino Hotel & Casino

Colonial hotel with a casino and free breakfast
This hotel features a casino, a restaurant, and a nightclub. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free casino shuttle. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Platino Hotel & Casino. During your stay, you'll be within walking distance of Monument to the Heroes of the Restoration. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at BarRocko
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the value of their stay
  • Just a 4-minute drive from Monument to the Heroes of the Restoration and 5 minutes from Centro Leon
  • Free casino shuttle service
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A casino, a nightclub, and multilingual staff are also featured at Platino Hotel & Casino. An airport shuttle (available 24 hours), a theme park shuttle, and a bus station shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Colonial Santiago de los Caballeros hotel.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free casino shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BarRocko

Things to do

  • 15 slot machines
  • 6 gaming tables
  • Casino
  • Concerts/live shows
  • Nightclub

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Platino Hotel & Casino offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property is also known as

Platino Hotel Casino Santiago
Hotel Platino Santiago
Platino Santiago
Platino Hotel Santiago
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Platino Casino Santiago
Platino Casino
Platino Hotel Casino Santiago de los Caballeros
Platino Casino Santiago de los Caballeros
Hotel Platino
Platino Hotel Casino
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Platino Hotel & Casino Santiago de los Caballeros
Platino Hotel & Casino Hotel Santiago de los Caballeros

Platino Hotel & Casino Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1006 reviews
Rating 8 - Good. 285 out of 1006 reviews
Rating 6 - Okay. 117 out of 1006 reviews
Rating 4 - Poor. 44 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco, New York City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellrnt
Stayed 1 night in Feb 2025

10/10 Excellent

Luis

Stayed 1 night in Mar 2025

10/10 Excellent

Isaias

great service
Stayed 1 night in Mar 2025

10/10 Excellent

Mackenson

Stayed 1 night in Mar 2025

6/10 Okay

Fanny

Stayed 2 nights in Mar 2025

8/10 Good

Albaro

Liked: Cleanliness, staff & service
Good Service
Stayed 1 night in Mar 2025

2/10 Terrible

Kwang Su

Stayed 1 night in Mar 2025

8/10 Good

Pedro

Stayed 1 night in Feb 2025

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parents enjoy staying at this hotel. The staff is so accommodating and friendly.
Stayed 4 nights in Mar 2025

6/10 Okay

Olivia

Liked: Cleanliness
Disliked: Property conditions & facilities
I found staff to be very lazy.
Stayed 1 night in Mar 2025

8/10 Good

Albaro

Liked: Cleanliness, staff & service, property conditions & facilities
Good service..
Stayed 1 night in Mar 2025

10/10 Excellent

Linda, Yonkers

Travelled with partner
Liked: Amenities
Hotel is clean and breakfast is delicious and included. There is also free WiFi and parking. The best part about hotel is the Open Gazebo in the front of the property where you can sit and sip a beer, talk with other guests, or simply get some fresh air.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucia, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice overall.
Stayed 2 nights in Feb 2025

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Rosa

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great breakfast included great staff
Stayed 3 nights in Feb 2025

8/10 Good

Peterson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I made the best of what I wanted however the bed level sunk toward the head board and there was that noisy toilet when flushing. The electronic keycard had to be reprogrammed every so often after leaving the property maybe is for security reasons but it was sort of annoying. Kudos to the staff for good service. I didn’t have a vehicle but I know the parking is excellent. The wifi also is excellent. There is a little side provisioning which I think could be made optionally alterable upon entry for dietary needs but it is a good gesture.
Stayed 5 nights in Feb 2025

10/10 Excellent

OCTAVIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y precio
Stayed 1 night in Feb 2025

10/10 Excellent

barbara

Travelled with partner
I would like to have a restaurant and a casino in the hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Francisco, New York City

Stayed 1 night in Feb 2025

10/10 Excellent

Richard, apopka

Liked: Cleanliness, staff & service, property conditions & facilities
I travel several times a year to the Dominican Republic. I find this hotel alway clean and safe. Just wish it had an elevator when placed on top floors.
Stayed 3 nights in Feb 2025

10/10 Excellent

Escolatica

This is my third time at this hotel. Very reasonable, close to square one a place to eat it’s a 5 minute walk ,Casino on property, free breakfast up to 10am.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and supportive. The room is spacious and clean, however the bathroom is very very small.
Stayed 2 nights in Feb 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
I would come back again soon
Stayed 1 night in Feb 2025