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Debaines Hotel Santiago

3.5 star property
VIP Access

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Photo gallery for Debaines Hotel Santiago

Exterior
Lobby
Deluxe Room, Corner
Rooftop terrace
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Agustinas 720, Santiago, 8320233
  • Place, Santa Lucia Hill
    ‪2 min walk‬
  • Place, Municipal Theatre of Santiago
    ‪2 min walk‬
  • Place, Plaza de Armas
    ‪6 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, Corner

Deluxe Room, Corner

Deluxe Room, Corner

  • City view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Debaines Hotel Santiago

Art Deco hotel with a restaurant, steps from Municipal Theatre of Santiago
This hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, coffee/tea in a common area, spa services, and 24-hour room service are onsite. Change of towels is available on request.
Debaines Hotel Santiago offers 50 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. Televisions come with digital channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Debaines Hotel Santiago , you're just a quick walk from Municipal Theatre of Santiago. Features include free breakfast, free WiFi in public areas, and a free manager's reception. This property offers pet-friendly amenities like food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Extended parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Steps from Municipal Theatre of Santiago and 5 minutes by foot from Santa Lucia Hill
  • Airport, train station drop-off, and cruise terminal shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. Spa services, multilingual staff, and tour/ticket assistance are also featured at Debaines Hotel Santiago . You'll have access to the health club at a partner property. An airport shuttle (available 24 hours), a cruise ship terminal shuttle, and a train station drop-off service are available for a fee.

Smoking is allowed in designated areas at this Art Deco Santiago hotel.

Guests are served free continental breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Debaines Hotel Santiago has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 22 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Secured, covered extended parking on site (USD 36 per week)

Food and drink

  • Free continental breakfast available 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Things to do

  • Bicycle tours
  • Private wine tours
  • Wine tours

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in stairways (90 centimetre high)
  • Hardwood flooring in public areas
  • Lift (135 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2024
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 119 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 120 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: USD 45 (up to 17 years old)
  • Covered extended parking fee: USD 36 per week
  • Nearby parking fee: USD 22 per day (82 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 30 per pet (varies based on length of stay) plus USD 119 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Debaines Hotel Santiago offers transfers from the cruise terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Debaines Hotel Santiago
Debaines Hotel Santiago Hotel
Debaines Hotel Santiago Santiago
Debaines Hotel Santiago Hotel Santiago

Debaines Hotel Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 18 reviews
Rating 8 - Good. 1 out of 18 reviews
Rating 6 - Okay. 2 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Douglas

Disliked: Staff & service

Cold showers in winter, looks nice, hidden issues

Cold showers the entire stay here, in the middle of winter. Unbelievable. It's a known issue as the front desk says you have to let the water run for an astonishing 30 minutes and "maybe" the water will get warmer. It's one thing to have an unexpected issue, but to rent rooms with such a glaring issue in winter hoping no one will complain is pretty unacceptable. Also make sure you know that the included breakfast is at the restaurant and you have to verify with them that's what you're getting, because they hand guests a menu with expensive prices on it without saying anything, which I'm sure is very confusing for many guests and makes very little sense.
Stayed 1 night in Jul 2025

10/10 Excellent

Fasya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bruna

Stayed 2 nights in Oct 2025

10/10 Excellent

Bruna

Stayed 1 night in Oct 2025

10/10 Excellent

Raymundo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, con un año de antigüedad. Super recomendado!
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Stayed 3 nights in Sep 2025

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente pero con falencias

muy lindo hotel, especialmente las habitaciones. Lamentablemente el personal del restaurant le falta amabilidad. La principal falencia fue por lejos el aire acondicionado en la habitación muy malo, la temperatura estuvo muy alta y no se podía bajar. Tuvimos que abrir la ventana para poder bajar la temperatura durante la noche
Stayed 1 night in Sep 2025

6/10 Okay

Paulo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Pontos de melhoria

Hotel em excelente ponto, muito limpo e alto padrão. Porem tive alguns problemas. 1° - No momento da reserva, nao estava explícito que não teria uma cama extra para a minha filha e o valor cobrado parq adicionar mais uma cama era um absurdo, praticamente uma nova diária. 2 - A diaria informava claramente que eu tinha direito ao almoço, porem sentei com minha familia no restaurante e fui perguntar sobre esse ponto e falaram que era somente o café, passando uma situação constrangedora. No dia seguinte, me chamaram e pediram desculpas e que de fato eu tinha o almoço incluído, porem fiquei tão decepcionado que não almocei mais nenhum dia no hotel. 3 - O ar condicionado dos quartos é um pouco confuso, pois marca duas temperaturas, poderiam explicar ou deixar um informativo mais claro no quarto. No geral é um bom hotel, apesar de ter passado pela situação da cama e do almoço, creio que voltaria.
Stayed 5 nights in Jul 2025

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aúnque situada en el centro el Debaines hotel es muy conveniente como oferta de lujo en Santiago. Buena para caminar y accéder a destino del centro como viaje de negocios como de placer.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lindinaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa. O hotel eh novo e muito bem montado. Cama excelente, decoração primorosa. Fica no Centro, o que eh um ponto positivo para quem visita Santiago a primeira vez e quer fazer todos os principais pontos turísticos caminhando. Também eh próximo de várias estações de metrô. Café da manhã muito bom. Um ponto de atenção eh que a água demora pra esquentar, o que eh desconfortável no inverno.
Stayed 6 nights in Jun 2025