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Hotel Novotel Santiago Vitacura

4.0 star property

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Photo gallery for Hotel Novotel Santiago Vitacura

A dining area with a table set for two, featuring a plate of fried shrimp, a glass of iced tea, and a small plant.
A hotel room with a bed, breakfast tray, and a person using a phone.
Indoor pool
Front of property – evening/night
A restaurant with high ceilings, wicker furniture, and a glass enclosure.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340
  • Place, Parque Arauco Mall
    ‪12 min walk‬
  • Place, Parque Araucano
    ‪16 min walk‬
  • Place, Bicentennial Park
    ‪16 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with two beds, a cityscape view, a window with curtains, and a green chair.

Standard Twin Room, 2 Single Beds

8.4 out of 10
Very good
(13 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with two beds, a desk, a chair, a large window with curtains, and a wall-mounted artwork of Moai statues.

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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Exterior
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  • Free Wi-Fi
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4.5 out of 5, Wonderful, 853 reviews
The price is €89
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About this property

Hotel Novotel Santiago Vitacura

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Hotel Novotel Santiago Vitacura offers 144 accommodations with minibars and safes. These individually decorated and furnished accommodations have separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Novotel Santiago Vitacura. During your stay, you're just a quick walk from Ralli Museum. Free WiFi in public areas, an indoor pool, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy international cuisine and garden views while dining at 365
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, bike rentals, and a playground
  • 9 minutes by foot from Ralli Museum and a 2-minute drive from Los Leones Golf Club
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Novotel Santiago Vitacura offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 2508 square feet (233 square meters) and includes a conference center. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Hotel Novotel Santiago Vitacura.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
365 - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 15,500 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 365
  • 365

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Free children's club
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (2,508 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CLP 10000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 15500 per person
  • Pet fee: CLP 10000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CLP 30000.0 per night
  • A facilities fee includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Santiago Vitacura
Novotel Santiago Vitacura
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Novotel Santiago Vitacura
Hotel Novotel Santiago Vitacura Hotel
Hotel Novotel Santiago Vitacura Santiago
Hotel Novotel Santiago Vitacura Hotel Santiago

Hotel Novotel Santiago Vitacura Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 297 out of 623 reviews
Rating 8 - Good. 218 out of 623 reviews
Rating 6 - Okay. 62 out of 623 reviews
Rating 4 - Poor. 31 out of 623 reviews
Rating 2 - Terrible. 15 out of 623 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
great staff and room....clean and quiet
Stayed 11 nights in Nov 2025
Verified

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Feb 2026
Verified

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean except for shower ceiling where it looks like there is mold. Otherwise everything is clean and amenities such as kettle for making tea towels tissues all very good. Location is in a very good area with lots of choices for restaurants Front desk staff extremely helpful Buffet breakfast is reasonably good. Dinner was very tasty
Stayed 2 nights in Mar 2026
Verified

8/10 Good

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel... good breakfast! Very nice restaurant and lobby area
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Wenso

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place Very good hôtel with nice services
Stayed 7 nights in Aug 2023
Verified

10/10 Excellent

loris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Value!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price, service and location.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a quick overnight trip to the city
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Shaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Francisco J

Liked: Cleanliness, staff & service, property conditions & facilities
very accesible facility, friendly and attentive staff. great rooms with ample space
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent, from the check in, room cleanliness to the buffet breakfast, pool and spa. If they wanted to improve anything, would be to help with luggage. I got my own trolly and had 2 large and 2 small, piled them on my own onto the trolly and in check out also no one offered to help as they have done at other hotels.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Benedict

Liked: Staff & service, room comfort

Very considerate for traveler's comfort

Very good friendly service. Very considerate and thoughtful to offer customers' extra comfort during their trip
Stayed 1 night in Jan 2024
Verified

8/10 Good

Veronica

.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Location and the cleanliness of the rooms. I did not like the service at the restaurant, and the cold coffee all the time during the breakfast.
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpfu, recommeding and explaining the attractions, ATM, public transportions, and supermarkets. Let me stay till 2 pm without additional charge since my flight was departuring at night.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

ALVARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All. Wry good, I will return
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a bit out of the way. It’s about a 20 walk to the nearest mall (where I took the hop on/hop off bus. But I walked around the the nearby restaurants by myself (female) and never once felt unsafe. The staff were really great and the room was really clean and comfortable. Totally recommend if you don’t mind being away from the action.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

PHOEBE

I would like to suggest adding a sink in the toilet room. This will make it much more convenient.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

edwuar

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for the comfortable stay

Great location. Within close walking proximity to malls. Long walk to Centro, but has nice views along the way. The staff this morning was so extra helpful. I dont have the Uber App. But one of the staff found a way to Uber me to the airport in time. Top notch customer sevice!
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn’t on a normal hotel standart and cleanliness was not good either. Hotel service was very friendly and good though. Not sure if we were just unlucky with the room?
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Andre

Liked: Cleanliness, staff & service

Not best choice for now

The hotel is 20 years old and you can see that in the room and amenities. The bathroom is dated and stained. Noise from 9 am through 6 pm. The 6th flour is under renovation so it was not a pleasant stay.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Glen

Liked: Staff & service, property conditions & facilities, room comfort
Air conditioning has been a problem in the rooms at both propertys. This one in santiago and the one in Vina del mar. Not sure why but its uncomfortable to sleep with the room temperature being 24-25c. What i dont understand is the ac works in all the common areas. Maintenance tried to fix but no sucess.
Stayed 2 nights in Nov 2024