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NH Collection Santiago Casacostanera

4.0 star property
VIP Access

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Photo gallery for NH Collection Santiago Casacostanera

Exterior
Daily continental breakfast for a fee
Lobby
A modern building with a prominent sign reading "NH COLLECTION CASACOSTANERA."
Superior Room (View) | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Place, Casacostanera
    ‪1 min walk‬
  • Place, Bicentennial Park
    ‪3 min walk‬
  • Place, Parque Arauco Mall
    ‪3 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of a cityscape.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of a cityscape.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of a cityscape.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room

A modern hotel room with a large bed, a walk-in closet, a shower area, and a suitcase on the floor.

Superior Room

8.8 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room (View)

Superior Room (View) | View from room

Superior Room (View)

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (View)

A hotel room with a large window, a bed, a desk with a chair, and a TV.

Premium Room (View)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

NH Collection Santiago Casacostanera

A restaurant, a 24-hour fitness center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
NH Collection Santiago Casacostanera offers 84 accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
With your stay at NH Collection Santiago Casacostanera, you're connected to a shopping center and just a quick walk from Casacostanera. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Steps from Casacostanera and a 3-minute drive from Costanera Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. There are 3 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Collection Santiago Casacostanera.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Onsite venue - restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 24.50 to 26.50 per person
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycles
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegetarian breakfast available
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 24.5 to 26.5 per person
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Santiago Casacostanera offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

NH Collection Santiago Casacostanera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 355 reviews
Rating 8 - Good. 75 out of 355 reviews
Rating 6 - Okay. 29 out of 355 reviews
Rating 4 - Poor. 25 out of 355 reviews
Rating 2 - Terrible. 17 out of 355 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Charne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.Professional staff.Lovely rooms. Accommodating with all requests.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is impecable. The area is amazing.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, superb dining, awesome shopping
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed at this hotel in Santiago and my favourite in the city, great restaurant bar and attached to an outdoor shopping mall with some nice places to eat. Lots of restaurants and bars close by. The rooms are huge and very comfortable.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is amazing..... Liked everything
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location beautiful hotel
Verified

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Yes
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and Hotel very good
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay when visiting Santiago!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and forthcoming staff. Generous room size, clean and up to date. Quiet rooms. Liked the location forming part of the outdoor mall, offering good shopping, coffee and dining experiences.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for fair price. Location is amazing
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to all the nice areas in Santaigo
Stayed 1 night in Feb 2024
Verified

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, surrounded by a great mall full of great restaurants and amenities. Logistically perfect for hosting, lunch, dinners and launching oneself into Santiagos business district.
Stayed 9 nights in May 2025
Verified

10/10 Excellent

Jorge Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by some of the best shops and restaurants in Santiago
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Santiago
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

SONALY

Liked: Cleanliness, staff & service, property conditions & facilities
we really had a good time at NH Casacostanera,I’m back home and already miss the comfortable bed and the lemongrass smell ones left the elevator🙂
Stayed 11 nights in Jul 2025
Verified

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best locations in Santiago.
Verified

8/10 Good

severino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Irzio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views service and location
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to best side of Santiago! Staff was super pleasant!
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Santiago, and we enjoyed the convenience of this location, the hotel had excellent service, and it is next to great dinning and shopping options.
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It's a great place to just sleep.
Stayed 6 nights in Jan 2022