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Norus Providencia

3.5 star property

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Photo gallery for Norus Providencia

Standard Apartment, 2 Bedrooms | Terrace/patio
Executive Apartment, 1 Bedroom | Living room
Executive Apartment, 1 Bedroom | Private kitchen
Executive Apartment, 1 Bedroom | Living room
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Kitchen
  • 24/7 front desk
  • Outdoor space

Explore the area

Map
Capellan Abarzua 240, Providencia, Santiago, Región Metropolitana, 7520441
  • Santa Lucia Hill
    ‪3 min drive‬
  • Palacio de la Moneda
    ‪4 min drive‬
  • Costanera Center
    ‪4 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

Down duvets, in-room safe, soundproofing, iron/ironing board

Standard Apartment, 2 Bedrooms

  • 55 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Bedroom

Executive Apartment, 1 Bedroom | Private kitchen

Executive Apartment, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Futon

View all photos for Family Apartment, 2 Bedrooms, 2 Bathrooms

Family Apartment, 2 Bedrooms, 2 Bathrooms | Living room

Family Apartment, 2 Bedrooms, 2 Bathrooms

  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

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About this property

Norus Providencia

Aparthotel with a 24-hour front desk, a quick walk to La Chascona
Concierge services, laundry facilities, and a 24-hour front desk are available at this aparthotel. WiFi in public areas is free. Additionally, a computer station, express check-in, and express check-out are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences like a sitting area and an electric kettle.
Norus Providencia offers 20 accommodations with safes and hair dryers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature down comforters. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

During your stay at Norus Providencia, you're just a quick walk from Clinica Santa Maria. Free WiFi in public areas, a roundtrip airport shuttle (surcharge), and concierge services are available. Built in 2010, this comfortable aparthotel has 20 apartments on 5 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a furnished balcony, and a living room
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of La Chascona and Parque Metropolitano
  • Airport shuttle service available for a fee
  • Dogs welcome for free (restrictions apply)
Norus Providencia offers its guests a terrace, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Norus Providencia also features laundry facilities, express check-in, and express check-out.

Smoking is allowed in designated areas at this 3.5-star Santiago aparthotel.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Water dispenser

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 7 kg per pet
  • Pets stay free
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: USD 150 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a metro station
  • Near the airport
  • Near the boardwalk/promenade

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 20 units
  • 5 floors
  • Built in 2010
  • Soundproofing
  • Traditional architecture
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk, key retrieval

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 15 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
  • A damage deposit of USD 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Pet deposit: USD 150 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Futon bed fee: USD 12 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Norus Providencia offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Norus Apartments Bellavista Apartment
Norus Apartments Apartment
Norus Apartments
Norus Apartments Providencia Apartment Santiago
Norus Apartments Providencia Apartment
Norus Apartments Providencia Santiago
Norus Apartments Bellavista
Norus Providencia Santiago
Norus Providencia Aparthotel
Norus Apartments Providencia
Norus Providencia Aparthotel Santiago

Norus Providencia Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 63 reviews
Rating 8 - Good. 18 out of 63 reviews
Rating 6 - Okay. 5 out of 63 reviews
Rating 4 - Poor. 4 out of 63 reviews
Rating 2 - Terrible. 5 out of 63 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to good restaurant bella vista.
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Run down. No attempt to fix TV for 4 days

Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom. TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days. Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue. Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
Stayed 6 nights in Jan 2024

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kelly Ann

Stayed 11 nights in Jun 2023

10/10 Excellent

Kelly Ann

Liked: Cleanliness, amenities, property conditions & facilities
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑

8/10 Good

Arnold

Travelled with family
Liked: Cleanliness, amenities
For safety reason it not convenient to walk on the streets especially at night
Stayed 21 nights in Feb 2023

10/10 Excellent

Klaus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will advise to stau on this property. Very good service and good value for the money
Stayed 1 night in Mar 2023

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Stayed 3 nights in Mar 2023

8/10 Good

JAIME

Liked: Cleanliness, room comfort
Nice place
Stayed 5 nights in Feb 2023

10/10 Excellent

Micheal

Liked: Cleanliness, room comfort
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Stayed 3 nights in Oct 2022

8/10 Good

escarlett, new york

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good staying in this apartment, very close to good bars and restaurants
Stayed 2 nights in Dec 2020

10/10 Excellent

Camilo, Barcelona

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Stayed 4 nights in Nov 2020

2/10 Terrible

Jeff, Guelph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the recent civil unrest, riots, marches and government enforced military curfews my partner and I were forced to abandon our last week in Santiago for our own safety and head home. We tried to cancel and recoup some financial losses, including Norus Apartments who denied us any refund. While I fully understand nonrefundable accommodations, I think that the contract gets nullified when the neighborhood your rental in is under siege. Beyond the fact that it was physically dangerous for us to even try to spend our last week there, food and resourves were limited, most restaurants and bars either closed or only open a few hours. Even the front desk at this hotel was reduced to only be open from 11am until 2pm...which also should forfeit the contract becUse 24 hour staff and security was offered as part of the stay. Expedia did the bare minimum to extract some sort of refund or hell...even an apology from Norus Apartments. I will be back in Santiago at some point in the future, and will make sure to book through another agency and not secure any Norus Apartment or any other holding this company may have in the area. Stay far away from this company.
Stayed 6 nights in Oct 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value appartment

This property is very comfortable and a great location very close to all the restaurant and bars. I would definitely stay here again and recommend to anyone looking for a good value accommodation and very quiet
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located. I did not like that my balcony door seemed to be opened when I had not opened it.
Stayed 9 nights in Mar 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Highly recommended, great location - near great restaurants and at the same time very quiet area.
Stayed 2 nights in May 2018

8/10 Good

Bruno

Liked: Amenities
Nothing
Stayed 1 night in Apr 2024

6/10 Okay

Geova Éder

Travelled with group
Liked: Cleanliness

Razoável , pra uma viagem curta compensa

Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Stayed 4 nights in Jun 2023

8/10 Good

Caroline Luize Baréa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort

A éviter

Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Stayed 1 night in Apr 2023

4/10 Poor

mauricio

Travelled with family
Disliked: Cleanliness, room comfort

Muy regular

El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Stayed 1 night in Dec 2022

8/10 Good

Cristian

Travelled with family
Stayed 1 night in Jun 2022

10/10 Excellent

RENE

Stayed 1 night in Feb 2022

6/10 Okay

RICARDO

Liked: Cleanliness
Departamento está bien , pero colchón viejo y se sentían resortes , al segundo día me cambiaron colchón según mi solicitud.
Stayed 2 nights in Jun 2021