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Solace Hotel Santiago

4.0 star property
VIP Access

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Photo gallery for Solace Hotel Santiago

Terrace/patio
Lobby sitting area
Porch
Bar (on property)
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

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Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Place, Sculpture Park
    ‪3 min walk‬
  • Place, Clínica Indisa
    ‪9 min walk‬
  • Place, Costanera Center
    ‪12 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Double Room

  • 29 sq m
  • Sleeps 3

View all photos for Twin Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Twin Room

  • 29 sq m
  • Sleeps 2

View all photos for Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite

  • 42 sq m
  • Sleeps 3

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(96 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Suite

Premium Suite

Premium Suite

9.6 out of 10
Exceptional
(30 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Solace Hotel Santiago

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a 24-hour fitness center and a rooftop terrace. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Our customers tell us they can't get enough of Solace Hotel Santiago's great location. During your stay, you're just a quick walk from Sculpture Park. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy local and international cuisine while dining at Zafferano
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Clinica Santa Maria and 5 minutes from Santiago Town Square
  • Airport, ski, and local-area shuttle service available for a fee
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, along with 2 coffee shops/cafes. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Santiago hotel.

The hotel hosts a free manager's reception daily.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Solace Hotel Santiago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in November and close in April.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 795 out of 1001 reviews
Rating 8 - Good. 144 out of 1001 reviews
Rating 6 - Okay. 35 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was curiously inconsistent. Hotel itself was clean and modern, staff welcoming. Seems like they cater mainly to business travelers. Breakfast was great the first day, and then a little less so the next--as if I hit it right after the rush.The rooftop bar was fabulous--beautiful views, delicious drinks, friendly staff. My room on the 12th floor was also nice--great views, spacious. Not so great, however, being located on the floor below the rooftop terrace, and my room was situated right under the gym. Great amenity for travelers I know, but not great if someone is running on the treadmill at 11pm. Lots of potential gym noise if your room is at that end of the building. Also, I was impressed by the perk that they offer a free, small mini-bar during your stay, but apparently it was only for one day. I drank nearly all the water, and it was not replenished.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Cameron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were great but especially Jordan the concierge and Josephine in the lounge. They were amazing.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carlos José De Pinho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Oct 2025

10/10 Excellent

MANOJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dry clean room
Stayed 5 nights in Oct 2025

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check out policy is very poor! While the hotel was not fully booked, I requested a late checkout and I was willing to pay up 50% of for the late checkout but, front staff without speaking with me gave an ugly shake of his head and told the young lady attending my request a definitive NO. I reserved 4 single rooms and prepaid from 5, and 4 nights. The manager related to his staff they have no such policy! I had a 9pm flight and I had to leave the hotel at 2pm. Will not return to this hotel!
Stayed 4 nights in Oct 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that the hotel proactively sent us a text message in advance detialing the things that we need to be aware of before checking-in.
Stayed 1 night in Oct 2025

10/10 Excellent

Calvin, Calgary

Stayed 1 night in Oct 2025

10/10 Excellent

Clare

Stayed 2 nights in Oct 2025

10/10 Excellent

Julie, Moorpark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Santiago! Comfortable beds and close to some great places to eat!
Stayed 1 night in Sep 2025

8/10 Good

Anne Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooftop bar and restaurant Amazing friendly staff Definitely not a 5 star but all in all lovely hotel Great location Would stay again for sure
Stayed 3 nights in Oct 2025

10/10 Excellent

Zaid W

Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect choice for hotel! Highly recommend. Super safe area
Stayed 2 nights in Sep 2025

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staying. Excellent beds and service. Meals at AZ (top floor) excellent and healthy and the pisco sour extraordinaire. Thanks
Stayed 8 nights in Sep 2025

10/10 Excellent

Andre

Stayed 2 nights in Sep 2025

10/10 Excellent

Gregorio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All nice
Stayed 3 nights in Sep 2025

2/10 Terrible

Rhys

Stayed 4 nights in Sep 2025

4/10 Poor

AGNALDO

Business traveller
Liked: Cleanliness
Disliked: Staff & service

BAD SERVICE

When we arrived at the room, at night, it does not have toilet paper. It was requested and took a long time to deliver it. We tried to conect the cable TV, but after a long time, we discovered the cable TV was not working in the Hotel.... Really poor service.
Stayed 3 nights in Sep 2025

10/10 Excellent

Peyman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood, very safe.
Stayed 9 nights in Aug 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2025

4/10 Poor

Douglas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Don’t stay here

Terrible stay. First of all, the air conditioning didn’t work, so my room was sweltering. Second, the plumbing in the bathroom obviously hasn’t been cleaned in ages. The smell from the pipe in the sink was so bad, it overpowered the senses even while in bed, far away from and outside the bathroom. The staff were as friendly as they could be, considering the circumstances.
Stayed 2 nights in Sep 2025

8/10 Good

Pejman

Nice
Stayed 9 nights in Aug 2025

10/10 Excellent

Nathanry

Stayed 2 nights in Sep 2025