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Solace Hotel Santiago

4.0 star property
VIP Access

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Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Property entrance
Porch
Interior entrance
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪14 min walk‬
  • Palacio de la Moneda
    ‪5 min drive‬
  • San Cristobal Hill
    ‪11 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Solace Hotel Santiago

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Our customers tell us they can't get enough of Solace Hotel Santiago's great location. During your stay, you're just a quick walk from Drugstore. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy local and international cuisine while dining at Zafferano
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the clean accommodations and the overall condition of the property
  • Just a 3-minute drive from Clinica Santa Maria and a few minutes from Santiago Town Square
  • Airport, ski, and local-area shuttle service available for a fee
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, along with 2 coffee shops/cafes. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Santiago hotel.

The hotel hosts a free manager's reception daily.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Solace Hotel Santiago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in April.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 784 out of 1003 reviews
Rating 8 - Good. 156 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 7 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

SHARON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little gem in Santiago

Came for work and brougjt my husband. A great hotel on a quiet street, within a short distance from my office and economical stores and redtaurants.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 4 nights in Jan 2025

10/10 Excellent

Ludovit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Quiet and safe location, spacious room, large bed. In room coffee maker with free Nescafe capsules, free Lavazza coffee maker in lobby. Rooftop pool with beautiful view and reasonable prices. Metro station round the corner, excellent restaurants within 10 min walk. Would choose again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Louis

Stayed 2 nights in Jan 2025

4/10 Poor

Hemal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked that the property was in close proximity to restaurants and sightseeing. But the sink in the bathroom stayed clogged throughout my stay even though I let them know twice about this problem. The shower door would not close and all the water would run onto the floor.
Stayed 2 nights in Jan 2025

10/10 Excellent

ilmerson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Damon

Stayed 4 nights in Jan 2025

10/10 Excellent

Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Vitoldas, Palanga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Jan 2025

8/10 Good

Camila

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

melanie

Travelled with partner
Liked: Cleanliness, amenities
It was great, quiet and the rooftop is really nice! All in all really great, however the finishes of the hotel rooms could be better !
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Nice roof patio/bar and pool. Had a wonderful stay.
Stayed 1 night in Jan 2025

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed in the solace. A conscious decision because of location, staff, and room quality. We also found yet more excellent restaurants and that one end of the cable car was also just a short walk ( or cycle ) away.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian, San Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hermoso hotel con una ubicación privilegiada, de fácil acceso y a pasos de una estación de tren. Me sentí seguro caminando por los alrededores. Quiero agradecer especialmente a los empleados de recepción, quienes me brindaron su apoyo ante una situación personal que me obligó a acortar mi estadía. Fueron comprensivos y me ayudaron a gestionar un reembolso por la noche que no pude quedarme en el hotel. Gracias por su amabilidad y atención; si no me equivoco, uno de ellos se llamaba Fernando.
Stayed 4 nights in Jan 2025

10/10 Excellent

byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great , clean and new . Air con works , free water . Special thanks to Sebastion for his great work , and Patricio , Alison , Axel and the staff at the front desk .Byron
Stayed 3 nights in Jan 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff extremely helpful and spoke good English. Breakfasts were very good with a lot of variety. Rooftop restaurant quite lovely, reasonably priced and good food selection.recommend playing more local music and not awful 80s pop American music.
Stayed 4 nights in Jan 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Helpfull staff , clean and easy to get arround.
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with amazing staff who provided excellent service to us. We had dinner at the rooftop bar and the service was fantastic. Room was clean and spacious. Would highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Ellyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely helpful and friendly
Stayed 1 night in Jan 2025

4/10 Poor

Alina

Stayed 3 nights in Jan 2025

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good moderately sizes hotel with a rooftop pool and bar/ restaurant. Pool small but nice gathering point. The area around has a number of good to very good restaurants. Ask at reception (!they are very helpful and speak English well) walkable into Santiago centre.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Service were very polite, kind and friendly. Breakfast was really good. Having access to coffee and water all day is ideal. Rooftop was pretty and well designed. Gym was a bit disappointing but had all the essentials.
Stayed 1 night in Jan 2025