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Hotel Santiago Plaza, Tuxtla

3.0 star property

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Photo gallery for Hotel Santiago Plaza, Tuxtla

Standard Room
Interior
Rooftop terrace
Lobby sitting area
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Comonfort S/N, Esq. 5 de Mayo, Colonia Centro, Santiago Tuxtla, VER, 91697
  • Place, Olmec Head
    ‪3 min walk‬
  • Place, Museo Tuxteco
    ‪3 min walk‬
  • Place, Los Tuxtlas Biosphere Reserve
    ‪23 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Bathroom

Superior Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bathroom

Standard Room, 2 Double Beds

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Santiago Plaza, Tuxtla

A business center, a 24-hour front desk, and free self parking are available at this hotel. WiFi in public areas is free.
Hotel Santiago Plaza, Tuxtla offers 51 accommodations with air conditioning. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

During your stay at Hotel Santiago Plaza, Tuxtla, you're just a quick walk from Olmec Head. You'll find features like free WiFi in public areas and free self parking, plus a business center.
  • Free WiFi
  • Free self parking
  • Amenities include a business center and an elevator
  • Just a 4-minute walk from Olmec Head and 4 minutes by foot from Museo Tuxteco
Public spaces have free WiFi. There's an onsite business center. Limited free parking is available on a first-come, first-served basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santiago Plaza, Tuxtla

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Gran Santiago
Gran Santiago
Hotel Gran Santiago Plaza Confort Santiago Tuxtla, Veracruz

Hotel Santiago Plaza, Tuxtla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 45 reviews
Rating 8 - Good. 16 out of 45 reviews
Rating 6 - Okay. 8 out of 45 reviews
Rating 4 - Poor. 5 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Super bien todo, el hotel es muy sencillo y le falta poquito mantenimiento pero en general x el precio es un super deal y sobretodo es de lo mejorcito de x esa zona y es punto medio de Roca partida y Catemaco. El servicio excelente…. Y lo mejor aman a los animales y son buenos seres humanos xq adoptaron a 2 perritas de la calle…. Regreso sin dudar
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Solo mejorar las instalaciones, se ven un poco desgastadas, se les pidió que hubiera agua caliente, ya que llevaba a mi hijo y el le gusta bañarse con ella y no hubo.
Stayed 3 nights in Apr 2023
Verified

4/10 Poor

Kimbelry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No me gustaron las camas estaban demasiado duras y el personal no te atiende bien
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Javier

Liked: Cleanliness, amenities
Está súper ubicado, no hay pierde, está en pleno centro y de allí te mueves a cualquier punto de la zona.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENO

EN GENERAL LA ESTANCIA ES PLACENTERA, HAY MUCHA TRANQUILIDAD Y LAS HABITACIONES SON COMODAS, Y LA UBICACION ES EXCELENTE PARA NEGOCIOS Y PASEOS, ES UN PUNTO ESTRATEGICO
Stayed 1 night in Mar 2023
Verified

6/10 Okay

José Luis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Me gustó que está en el centro de la ciudad, no me gustaron las instalaciones, el ascensor no funciona y había mucha basura tirada.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Tere Berenice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones extremadamente sucias, no hay agua caliente, salieron 2 cucarachas, nos tuvieron que cambiar de habitación, muebles muy viejos y sucios, no hay personal, alberca con lama
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

EMANUEL MARTINEZ MARTINEZ martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrico, todos los servicios, precio accesible. Comodo.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Fredy

Liked: Cleanliness, staff & service
Disliked: Room comfort

VIAJE FAMILIAR

HOTEL BIEN UBICADO, EL UNICO PROBLEMA ES QUE LOS COLCHONES SON DEMASIADOS DUROS Y VIEJOS LO CUAL PARA MI ES ESENCIAL EN UN HOTEL UN BUEN COLCHON DONDE DESCANSES, ADEMAS DE QUE EL ASENSOR NO SIRVE. EN LO DEMAS TODO ACEPTABLE COSTO BENEFICIO..
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL EN EXCELENTE UBICACION. LIMPIO Y EL PERSONAL ES AMABLE
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Fernando

Disliked: Cleanliness

Recomendaciones

En general las instalaciones muy bien y agradables, la limpieza en el baño es lo que no fue buena tienen que poner más atención en esos detalles la regadera fue el lugar donde estaba sucio, los colchones un tanto duros
Stayed 1 night in Dec 2020
Verified

8/10 Good

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff service did not like Internet , review the rooms description due to there is not wi fi in the room, just at the common areas. thank you,
Stayed 2 nights in Sep 2020
Verified

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible no lo recomiendo
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

En general todo muy bien, el encargado de recepción es un señor muy amable y empático, un excelente colaborador del hotel, todo el cuarto es limpio,
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Gerardo

Disliked: Cleanliness

Look for a better place.

Hotel was not good. Pillows were very bad. Uncomfortable beds smell bad. Pool was damaged. Location is the only good thing about this place.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

rubicelia

Liked: Cleanliness, staff & service, room comfort
muy bonito hotel, el personal muy amable y atento.
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

EDUARDO ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, bien el hotel
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

EDUARDO ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, el hotel, el servicio, precio
Stayed 1 night in Aug 2017
Verified

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descuidado

Pues les comento el servicii de algunas personas muy malo no servia el elevador y yo llevba conmigo a una persona de la tercera edad los baños de lovi muy sucios la alberca demasiado sucia no le dan mantenimiento todo el piso se esta despegando el unico buen comentario que la habitacion muy limpia y comoda pero todo lo demas deja mucho que desear
Stayed 2 nights in Jul 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel buena ubicacion, personal amable

personal muy amable, habitaciones comodas
Verified

8/10 Good

Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable, limpio, céntrico.

Estuvo bien la habitación. Pero por momento, no había luz en los pasillos de los pisos superiores. El hotel no factura el consumo en restaurante. Está ruidoso el aire acondicionado, o sea que para verano se ha de sufrir más que en invierno. Estacionamiento pequeño, pero nos bastó en nuestro caso.
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Tomenlo en cuenta

Llegué y no tenían registrada mi habitación, por lo que me ubicaron en una suite que no había agua caliente y el aire acondicionado no funcionaba, me cambiaron de habitación y cuando me estaba instalando me dijeron que si podía cambiar de habitación porque una familia que llegó era de 4 integrantes y no cabían , la habitación que me asignaron tenia la puerta de la terraza caída y te congelabas ya que la cama estaba al lado, en fin terminaron dándome a escoger habitación y un descuento.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Looks nice from outside and easy to find.

Overall the hotel is nice. Staff was friendly & brought bottled water for 2 everyday. Total of 4 parking spaces for a 7 floor hotel. Wifi was a joke. Had to request coffee pot and iron. Room was clean & had a balcony
Verified

8/10 Good

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities

Buena opcion muy limpio

Es una gran opcion en Santiago Tuxtla ya que no hay muchas. Se esmeran en mantener el hotel en muy buenas condiciones y muy limpio solo deberian tratar de poner pantallas y cambiar los aires acondicionados pues son algo antiguos
Verified

8/10 Good

maria antonieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia confiable

Muy bien, amables y atentos