Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
In-room safe, blackout curtains, iron/ironing board
Lobby
International cuisine, al fresco dining
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle Las Damas
    ‪4 min walk‬
  • Columbus Park
    ‪5 min walk‬
  • Calle El Conde
    ‪6 min walk‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪29 min drive‬

Room options

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Single Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Bedrooms, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
Our customers tell us they can't get enough of the helpful staff at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. During your stay, you'll be connected to the convention center, and just a quick walk from Amber World Museum. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Sky Europa, a bistro that serves international cuisine
  • Self parking available for a fee
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 12 minutes by foot from Malecon and a 4-minute drive from Sambil Santo Domingo
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness center, a rooftop terrace, and multilingual staff are also featured at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Gran Hotel Europa Santo Domingo, Trademark by Wyndham was completed in August 2020.

Smoking is allowed in designated areas at this 3.5-star Santo Domingo hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (DOP 550 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Sky Europa

Things to do

  • Gym

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Handrails in hallways (110 centimetre high)
  • Handrails in stairways (110 centimetre high)
  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1930
  • Colonial architecture
  • Designated smoking areas
  • Local culture and ecosystem education
  • Renovated entire property - August 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DOP 1320.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Gran Hotel Europa Santo Domingo, Trademark by Wyndham offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 675 reviews
Rating 8 - Good. 184 out of 675 reviews
Rating 6 - Okay. 62 out of 675 reviews
Rating 4 - Poor. 24 out of 675 reviews
Rating 2 - Terrible. 24 out of 675 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Freddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Jan 2025

6/10 Okay

Manuel

Liked: Cleanliness, staff & service
Disliked: Amenities
I enjoy my interaction with the hotel's staff, they were always friendly and willing to help.
Stayed 4 nights in Jan 2025

8/10 Good

sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose M. Aponte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy lindo antiguo limpio y todo muy bien en la propiedad centrica cerca de todo caminando.
Stayed 8 nights in Jan 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always available to help and everyone was friendly and professional. The buffet breakfast was good, though it could've used a little more variety. The rooftop dinning and bar area was beautiful and kept clean and inviting. My room was smaller than I anticipated and the doors need to be changed as they show a lot of wear. There was no shelf or place to put one's toiletries in the bathroom which is annoying. However, these are minor issues. There was always enough hot water and the water pressure was good. It is centrally located with a lot of dining options nearby as well as of course being right in the middle of the Zona Colonial so there's plenty to see and do. I'd likely stay here again
Stayed 6 nights in Jan 2025

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for solo travelers and fir couples. Nice terrace with music
Stayed 1 night in Jan 2025

6/10 Okay

Digna

Ordered a room on first floor due to knee issues and was given a room upstairs where the elevator cannot reach. Issue was resolved on day one and was moved to a room where the elevators could reach, so I thank you for that. Breakfast was good and plenty, as well as breakfast area was nice. The only reason I give 3 stars overall is because the pics online are deceiving and the place is not as fancy or clean as it looks. I would not return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ransly

Stayed 1 night in Nov 2024

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, walkable in a safe area. Room was clean and the hotel staff were very helpful and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Wanda

Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

gary

Stayed 2 nights in Oct 2024

8/10 Good

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean and great. The restaurant roof top is old or boring. But the hotel and area is good
Stayed 3 nights in Jan 2025

6/10 Okay

Lissette

Ok
Stayed 2 nights in Dec 2024

10/10 Excellent

Awad Nasser w

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place and the stuff, if l will visit santo domingo again I will stay in this Hotel
Stayed 5 nights in Dec 2024

2/10 Terrible

EDSSON

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reservé con ellos la primera noche de mis vacaciones, mi sorpresa al llegar de madrugada fue que habían cancelado mi reservación ya pagada, nadie me avisó, en ese momento no me ofrecieron ni una disculpa, ni un vaso de agua, me toco dormir con mis hijos un poco en unos sillones y salir a buscar otro hotel, aun no recibo la devolución de mi dinero, la actitud del personal del turno y su gerente ha sido de lo peor que he visto, su única ayuda fue llamar por teléfono a otro hotel y decirme camine 4 cuadras y lo encontrara. Si no quieren arriesgar sus vacaciones les sugiero tomar en cuenta este comentario.
Stayed 1 night in Dec 2024

6/10 Okay

Cesar

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

MARIA

Disliked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Nicolas, MIAMI

Stayed 1 night in Nov 2024

8/10 Good

Nicolas, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Tres bon séjour. Bien situé. Personnel attentionné. Chambre un peu petite mais confortable.
Stayed 2 nights in Dec 2024

8/10 Good

Wendy Altagracia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024

10/10 Excellent

christian

Stayed 2 nights in Nov 2024