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Sheraton Santo Domingo Hotel

4.0 star property

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Photo gallery for Sheraton Santo Domingo Hotel

Outdoor pool, pool umbrellas, pool loungers
42-inch plasma TV with cable channels, TV, pay films
Lobby
Junior Suite, 1 Bedroom, Non Smoking, Balcony
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Bar
  • Spa

Explore the area

View in a map
365 George Washington Avenue, Santo Domingo, 10205
  • Place, Malecon
    ‪1 min walk‬
  • Place, Calle El Conde
    ‪17 min walk‬
  • Place, Sambil Santo Domingo
    ‪4 min drive‬
  • Airport, Santo Domingo (SDQ-Las Americas Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(16 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

1 bedroom, premium bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking, Partial Ocean View

8.4 out of 10
Very good
(21 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

1 bedroom, premium bedding, down duvets, minibar

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(21 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

1 bedroom, premium bedding, down duvets, minibar

Room, 2 Queen Beds, Non Smoking, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, down duvets, minibar

Club Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking, Ocean View

1 bedroom, premium bedding, down duvets, minibar

Club Room, 2 Queen Beds, Non Smoking, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, minibar

Junior Suite, 1 Bedroom, Non Smoking

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Balcony

1 bedroom, premium bedding, down duvets, minibar

Junior Suite, 1 Bedroom, Non Smoking, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Outdoor pool, pool umbrellas, pool loungers

Club Suite, 1 Bedroom, Non Smoking

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

1 bedroom, premium bedding, down duvets, minibar

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Santo Domingo Hotel

Pet-friendly hotel with a full-service spa connected to a shopping center in Santo Domingo
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Sheraton Santo Domingo Hotel offers 248 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 18 years old are not allowed in the swimming pool or health club without adult supervision.

Sheraton Fitness Spa has 1 treatment room. Services include deep-tissue massages, facials, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Sheraton Santo Domingo Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Malecon. Features include free WiFi in public areas and free valet parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free valet parking, self parking, and extended parking
  • Enjoy international cuisine and ocean views while dining at Cafe Casabe Restaurant
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with aromatherapy, massages, or body scrubs at Sheraton Fitness Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Malecon and a 4-minute drive from Sambil Santo Domingo
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Santo Domingo Hotel offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 13 meeting rooms are available. Event space at this hotel measures 5355 square feet (497 square meters) and includes a conference center. A hot tub, a sauna, and spa services are also featured at the business-friendly Sheraton Santo Domingo Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santo Domingo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
Cafe Casabe Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Casabe Restaurant

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre (5,355 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25.6 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 38.4
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 12 per night (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 25.6 per pet (varies based on length of stay) plus USD 38.4 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Santo Domingo Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Magna 365
Hotel Magna 365 Santo Domingo
Magna 365
Magna 365 Hotel
Magna 365 Santo Domingo
Sheraton Santo Domingo Hotel
Sheraton Santo Domingo
Sheraton Santo Domingo
Sheraton Santo Domingo Hotel Hotel
Sheraton Santo Domingo Hotel Santo Domingo
Sheraton Santo Domingo Hotel Hotel Santo Domingo

Sheraton Santo Domingo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Chequita Maria, Nassau

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

JULIO CESAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel nice helpful staff clean room great pool and bar great stay I would highly recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 1 night in Jul 2025

10/10 Excellent

Miguel, Woodside

Stayed 1 night in Jul 2025

10/10 Excellent

Aldrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great team of people that will go the extra mile to make sure you feel at home.
Stayed 3 nights in Jul 2025

10/10 Excellent

Freya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!! From the entrance, front desk, bar, food to cleaning people, everyone is extremely professional, courteous, and their customer’s service it’s outstanding!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Elmer L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, they knew a lot about the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Tameka

Disliked: Cleanliness, staff & service
I booked a reservation for July 10th in error and realized the error 5 minutes later and was advised that the wont be in until Monday so I should cancel my reservation and rebook a new one. This all happenes within minutes. Two weeks later I have not gotten a refund and the manager is never in. I don't recommend this hotel as that was dishonest.
Stayed 1 night in Jul 2025

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, very clean, staff very friendly, I love the inside lobby, loved room 822, beautiful view from the 8 fl
Stayed 3 nights in May 2025

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and friendly
Stayed 4 nights in Jul 2025

10/10 Excellent

sergio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 4 nights in Jul 2025

10/10 Excellent

Jennifer, Brooklyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quick check in, friendly service, clean and close to restaurants and tourist sites.
Stayed 2 nights in Jul 2025

8/10 Good

Maria, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs improvement. This is an old hotel. The bathtub needs improvement and the towels as well. However, the personal is very attentive and the check in and out was fast and everyone was courteous. The food was amazing. I was expecting a little bit more luxury for the price.
Stayed 1 night in Jul 2025

6/10 Okay

Marlene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Fine but not coming back

Not for families. Need renovations the hotel. Night are noisy and weird people around on casinos.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jun 2025

10/10 Excellent

eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice property
Stayed 2 nights in Jun 2025

10/10 Excellent

NORKA

Liked: Cleanliness, amenities
I had a wonderful stay in Insurance hotel. Everybody was very friendly professional and nice. No complaints at all.
Stayed 6 nights in Jun 2025

10/10 Excellent

Cedric Jazzmin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Wascar

Stayed 2 nights in Jun 2025

10/10 Excellent

Ruth M.

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Ramon Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff! Great location!!
Stayed 3 nights in Jun 2025