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Serra Alta Hotel

3.5 star property

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Photo gallery for Serra Alta Hotel

Interior
A hotel with a large building and a swimming pool, surrounded by dense forest and hills in the background.
An outdoor patio area with tables and chairs, large umbrellas, and a glass building in the background.
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
A large, historic building with multiple arched windows and a symmetrical facade.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Rua Paulo Muller, 250, Parque 23 de Setembro, Sao Bento do Sul, SC, 89280-370
  • Place, Pure Heart of Mary Church
    ‪8 min walk‬
  • Place, Araucárias Circuit Section 1 Starting Point
    ‪9 min walk‬
  • Place, Sao Bento do Sul Municipal City Hall
    ‪9 min walk‬

Room options

View all photos for Deluxe Quadruple Room

Minibar, in-room safe, desk, free WiFi

Deluxe Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Quadruple Room

Minibar, in-room safe, desk, free WiFi

Premier Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Standard Room

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

Serra Alta Hotel

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and conference space.
Serra Alta Hotel offers 72 air-conditioned accommodations with minibars and safes. 32-inch LED televisions come with premium satellite channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Serra Alta Hotel, you're just a quick walk from Sao Bento do Sul Municipal City Hall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Manacá Gastronomia
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, 3 meeting rooms, and conference space
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 10-minute walk of Sao Bento do Sul Municipal City Hall and Pure Heart of Mary Church
Serra Alta Hotel offers its guests a children's pool, an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 2303 square feet (214 square meters) and includes conference space. A library, multilingual staff, and a garden are also featured at the family-friendly Serra Alta Hotel. Free self parking is available.

This 3.5-star Sao Bento do Sul hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM. An additional breakfast is available daily for a fee.
Manacá Gastronomia - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
ESPAÇO [bar] - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ESPAÇO [bar]
  • Manacá Gastronomia

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2,303 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serra Alta Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel São Bento Sul
Novotel São Bento Sul Hotel
Novotel São Bento Sul Hotel Sao Bento do Sul
Novotel São Bento Sul Sao Bento do Sul
Serra Alta Hotel Sao Bento do Sul
Serra Alta Hotel
Serra Alta Sao Bento do Sul
Serra Alta Hotel Hotel
Serra Alta Hotel Sao Bento do Sul
Serra Alta Hotel Hotel Sao Bento do Sul

Serra Alta Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 301 out of 451 reviews
Rating 8 - Good. 123 out of 451 reviews
Rating 6 - Okay. 21 out of 451 reviews
Rating 4 - Poor. 4 out of 451 reviews
Rating 2 - Terrible. 2 out of 451 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andre Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Ótimo café da manhã e acomodações.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mirvania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é muito bonito, com um belo espaço e uma vista panorâmica da cidade, com restaurante e boa área de piscinas. O quarto bem confortável, tudo impecavelmente limpo.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PONTOS POSITIVOS: Política de sustentabilidade. Mensagem no quarto de reutilização das toalhas, pulseiras de identificação reaproveitáveis com chip de leitura no restaurante. Sistema moderno de cadastro: Com CPF sistema busca todos os dados no .gov. Pratos executivos com ótimo preço (32 a 38) e deliciosos e bem servidos. Time dos funcionários prestativos e simpáticos. SUJESTÕES PROATIVAS: Cardápio mais completo (não tinha opção com massas e nem lanches). Interligação do comando dos elevadores, hoje são independentes: chama os 2 e vem os 2. Assim gasto de até 50% a mais de energia elétrica. Banheiro não tem janela externa. Deveria ser providenciado exaustão mecânica para saída dos odores. Revitalização geral: pinturas externas, verniz nas mesas de madeira, metais dos BWCs, etc..
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Fredo Marques

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã bom.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom toda a estadia, café da manhã excelente, ambiente muito aconchegante, estacionando próprio, já havia me hospedado a muito tempo a traz, mas manteve o mesmo padrão, muito bom.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel atende bem as expectativas
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Tufo perfeito! Localização, limpeza e cage da manhã sensacional Voltaremos com certeza!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto bem espaçoso. Lugar pra estacionar. Lugar tranquilo.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities
estava tudo otimo
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Ig Lacerda

Liked: Cleanliness, staff & service
Disliked: Amenities
Nos colocaram em um quarto inferior ao contratado. No check out deram desconto da diferença do quarto. Mas depois no cartão tiraram o desconto dado. Ouu seja, paguei um quarto e levei outro. Sendo o quarto
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, amenities
Estadia excelente.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Helio

Liked: Cleanliness, staff & service, amenities
A estrutura do hotel e as refeições são muito boas. A única ressalva foi a configuração do quarto, pois reservei um quarto de casal com vista da cidade e só havia quartos triplos, com cama de solteiro obstruindo sacada.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elisangela

Liked: Cleanliness, staff & service, amenities
O quarto estava muito bom, a equipe foi muito atenciosa e simpática.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jose Alexandre

Liked: Cleanliness, staff & service, amenities
Quarto bom tamanho, limpo e boa roupa de cama
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Quarto grande, arejado, limpo. Recepção prestativo e cordial. Restaurante: excelente atendimento, cardápio simple, porém satisfatório. Localização privilegiado.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Rodrigo w l

Liked: Cleanliness, staff & service, amenities
equipe e atendimento otimos. acomodações e governança impecáveis..... gostei muito....
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

WILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito bom, proporcionando lazer e conforto. Ambiente agradável, liberdade para usufluir do hotel, bom restaurante e preços adequados.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Rodrigo Luiz

Liked: Cleanliness, staff & service
Hotel muito antigo , muitas coisas a serem renovadas(móveis , infra, acabamentos ) piscina no dia que chegamos água estava verde com algas porém no dia que saímos já estava ok, café da manhã como havia somente uma pessoa de reposição faltava com frequência reposições . E nas foto aparece um que era para ser uma quadra de tênis porém faz anos q deixou de ser praticável conforme a foto
Quadra tênis
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto de bom tamanho, chuveiro otimo, cama confortável. Cafe da manga excelente. Atendimento do restaurante ótimo.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Juliana Aparecida

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Os quartos são limpos mas as áreas comuns deixam muito a desejar na limpeza, percebe-se uma falta de cuidado com os detalhes. Café da manhã e restaurante excelentes. Piscina estava sendo utilizada para aula de natação então tínhamos que ficar apenas em uma área da mesma ( muito desagradável).
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Igor

Liked: Staff & service
Ambiente, quarto, equipe.
Stayed 1 night in Dec 2025
Verified

8/10 Good

ANDRÉ

Liked: Cleanliness, staff & service, room comfort
J á foi muito melhor há uns anos atrás
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Pedro Batista Marques

Disliked: Cleanliness, property conditions & facilities
Cardápio é péssimo, teias de aranha no quarto, cheiro de bolor, piscina é destinada a alunos da cidade, quando entramos na piscina a instrutora fica informando que a prioridade é das crianças, internet é péssima, está assistindo filma,cai e não volta com tempo hábil... infelizmente, não voto mais e nem recomendo, pois na hora de pagar a conta, é horrível ver vários hospedes reclamando... é nos oferecido formulários para assentar a reclamação, com certeza é amassado e jogado fora... como disse, não voto mais e nem recomendo.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Carlos

Disliked: Staff & service
Cardápio sem excelências, o serviço, na manhã de hoje - 09/12, péssimo! Buffet incompleto, pratos vazios, faltando pães e frutas. A atendente manuseando pães com as mãos. Alertei para a situação, demonstrou na ter gostado.
Stayed 2 nights in Dec 2025