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Hotel Family

3.0 star property

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Photo gallery for Hotel Family

Breakfast and lunch served
Interior
Building design
Reception
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Place, Rua 25 de Marco
    ‪16 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪32 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

7.6 out of 10
Good
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

7.0 out of 10
Good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

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3.8 out of 5, Good, 1,001 reviews
The price is €50
includes taxes & fees
7 Feb - 8 Feb
Total Hotel

About this property

Hotel Family

Hotel connected to a shopping center in São Paulo with a restaurant
Along with a restaurant, this smoke-free hotel has a snack bar/deli and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a TV in a common area, and a porter/bellhop are onsite.
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

With your stay at Hotel Family, you're connected to a shopping center and just a quick walk from Feirinha da Madrugada. Features include free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Just a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Hotel Family has a restaurant serving breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Hotel Family offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 265 out of 701 reviews
Rating 8 - Good. 161 out of 701 reviews
Rating 6 - Okay. 139 out of 701 reviews
Rating 4 - Poor. 76 out of 701 reviews
Rating 2 - Terrible. 60 out of 701 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Katia

Liked: Cleanliness, staff & service, amenities
ótimo estado
Stayed 1 night in Nov 2025

10/10 Excellent

Eliane rocio

Stayed 1 night in Oct 2025

4/10 Poor

Marinalva

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Não consumi café da manhã, por isso não opinei. Atendimento atencioso dos funcionários. Limpeza do quarto bem ruim, chuveiro terrível, a água cai tão espalhada que tomar banho é um desafio.
Stayed 1 night in Oct 2025

8/10 Good

Paulo Sérgio dos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

VIVIANE O S

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Paula

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Foi razoável, precisa de uma reforma urgente! Camas desmontando, lençol muito fino, banheiro muito pequeno
Stayed 2 nights in Oct 2025

10/10 Excellent

Lidiane

Experiência boa
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ar condicionado antigo, mas funciona muito bem! Quarto limpo, ducha forte e quente Tivemos que trocar de quarto por conta do colchão que era muito mole, mas na recepção nós atenderam super bem e foi resolvido muito rápido! Recomendo. Todos os funcionários são bem atenciosos.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Alessandra

Stayed 1 night in Sep 2025

10/10 Excellent

Adilson de Almeida

Liked: Room comfort
Sim
Stayed 4 nights in Sep 2025

10/10 Excellent

Clecia Aparecida

Stayed 2 nights in Sep 2025

10/10 Excellent

Clinton

Stayed 8 nights in Sep 2025

8/10 Good

Edivaldo

Travelled with family
Liked: Staff & service
No centro de vendas do Brás.
Stayed 1 night in Sep 2025

6/10 Okay

roberto alves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Sayna Adriana Guimarães

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Eliane

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jucélia

Stayed 4 nights in Sep 2025

10/10 Excellent

Rubya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótima qualidade
Stayed 1 night in Sep 2025

10/10 Excellent

Margareth

Stayed 3 nights in Sep 2025

10/10 Excellent

Edivaldo

Stayed 5 nights in Sep 2025

6/10 Okay

Wellingthon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Reservei um quarto para mim, minha esposa e nosso bebê, chegamos lá e não tinha o berço que estava previsto, solicitei o berço na chegada e reforcei uma hora depois (17h), nada aconteceu. Em resumo foram encontrar o berço perto das 23h, e não sabiam nem montar ainda por cima. A cama era muito dura também, parecia que nem colchão tinha, complicado.
Stayed 1 night in Sep 2025