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Hotel Family

3.0 star property

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Photo gallery for Hotel Family

Breakfast and lunch served
Building design
Reception
Interior detail
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

7.4 out of 10
Good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Single Beds

7.0 out of 10
Good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Twin Room

Minibar, desk, free WiFi, bed sheets

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Family

Along with a restaurant, this smoke-free hotel has a snack bar/deli and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a TV in a common area, and a porter/bellhop are onsite.
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

With your stay at Hotel Family, you're connected to a shopping center and just a quick walk from Shopping 25 Bras Mall. Features include free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Just a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Hotel Family has a restaurant serving breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Hotel Family offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 284 out of 730 reviews
Rating 8 - Good. 166 out of 730 reviews
Rating 6 - Okay. 142 out of 730 reviews
Rating 4 - Poor. 78 out of 730 reviews
Rating 2 - Terrible. 60 out of 730 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Dorlene

Liked: Cleanliness, staff & service, amenities
Tudo certo. Bom
Stayed 2 nights in Feb 2026

10/10 Excellent

MARIA A N

Business traveller
Liked: Cleanliness, staff & service, amenities
O quarto estava impecável
Stayed 2 nights in Jan 2026

10/10 Excellent

cesar

Stayed 1 night in Jan 2026

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Sep 2025

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities
Equipe
Stayed 1 night in Dec 2025

8/10 Good

GLAUCIA C D S

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização para compras no Brás!
Stayed 1 night in Dec 2025

10/10 Excellent

PATRICIA DE SOUZA

Liked: Cleanliness, staff & service, amenities
O quarto era Excelente, ótimas estadia e pessoal com um ótimo atendimento, e gentil, café da manhã maravilhoso
Stayed 2 nights in Dec 2025

6/10 Okay

Amauri

Stayed 2 nights in Dec 2025

8/10 Good

Sérgio Murilo

Liked: Cleanliness, staff & service, amenities
O quarto estava com problema no ar condicionado. Mas foi boa a localização.
Stayed 1 night in Dec 2025

8/10 Good

loougan

Liked: Cleanliness, staff & service, amenities
Café da manhã bom, quarto limpo. Pra quem for fazer comprars no Brás é perfeito. Só o banheiro do quarto que fiquei que é muito pequeno.
Stayed 3 nights in Nov 2025

8/10 Good

Suzana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
O atendimento, café da manhã e o quarto são muito bons porém o box do chuveiro é bem apertado. Também os hóspedes bastante barulhentos nós corredores. Tvz poderiam usar material pra abafar o som nas portas.
Stayed 1 night in Dec 2025

6/10 Okay

Luciana A

Business traveller
Disliked: Amenities
.
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities
Muito bom o pessoal muito receptivo voltarei mais vezes
Stayed 2 nights in Dec 2025

8/10 Good

Gilvan

Bom café da.manhã! O ar funciona super bem
Stayed 1 night in Dec 2025

8/10 Good

Waleuska

Business traveller
Liked: Cleanliness, staff & service, amenities
Um pouco antigo tudo mas a comjda do restaurante é muito boa!!
Stayed 1 night in Dec 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Localização e preço.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria auxiliadora

Stayed 2 nights in Nov 2025

4/10 Poor

Taiane

Disliked: Staff & service, property conditions & facilities, room comfort
O dono desse hotel deveria ter vergonha, os lençóis manchados , rasgados e tão velhos que é inacreditável . Os ar-condicionados velhos e quando funciona são super barulhentos. As camas péssimas , molas estragadas , a coluna fica toda torta. O restaurante não tem produto de qualidade e os funcionários são super mal-humorados. Parece que você está pedindo favor e não pagando !!! Sério!!! Isso tem que ser revisto. Tem uma estrutura boa , mas infelizmente falta qualidade nos produtos e no serviço .
Stayed 4 nights in Sep 2025

2/10 Terrible

Leandro Osmar

Stayed 2 nights in Nov 2025

8/10 Good

Sineia s

Sim atendimento bom! Unica coisa ruim foi o quarto ao lado uma briga horrorosa. e
Stayed 2 nights in Nov 2025

8/10 Good

INALDO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Não tinha café da manhã. Ventilador de teto. Mas no geral foi confortável.
Stayed 1 night in Nov 2025

2/10 Terrible

MZ assessoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sujo
Stayed 1 night in Nov 2025