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Mercure São Paulo Grand Plaza Paulista

4.0 star property

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Photo gallery for Mercure São Paulo Grand Plaza Paulista

A modern hotel building with a prominent entrance, large windows, and a flag.
A modern indoor spa area with a hot tub, lounge chairs, and a wooden floor.
A hotel room with a bed, bedside table, and a breakfast table with various food items and drinks.
A spacious indoor area with a modern staircase, potted plants, and a wooden table.
A modern spa area with a hot tub, lounge chairs, and a wooden staircase.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
R. Leôncio De Carvalho, 201 - Jardins, São Paulo, SP, 04003-010
  • Place, Paulista Avenue
    ‪2 min walk‬
  • Place, Sesc Paulista Viewpoint
    ‪3 min walk‬
  • Place, Paulista Shopping Center
    ‪5 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪34 min drive‬

Room options

View all photos for Executive Apartment, 1 King Bed

A hotel room with a bed, a desk with a laptop, a chair, a nightstand, and a lamp.

Executive Apartment, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a chair, a desk, a TV, and an air conditioning unit.

Luxury Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Queen Bed

A hotel room with a large bed, a desk with a laptop, a chair, and a TV.

Standard Apartment, 1 Queen Bed

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard apartment with 1 queen size bed and 1 single size bed

A hotel room with two beds, a desk with a laptop, and a large window with curtains.

Standard apartment with 1 queen size bed and 1 single size bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 1 Queen Bed

A hotel room with a bed, desk, chair, and a couch.

Superior Apartment, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Privilege, Apartment, 1 King Bed

A hotel room with a bed, a chair, a small table with a remote control, and a window with curtains.

Privilege, Apartment, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Single Beds

A hotel room with two beds, a desk, a chair, a laptop, a coffee maker, and a nightstand with a lamp.

Standard Apartment, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure São Paulo Grand Plaza Paulista

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, valet parking, and a business center. Housekeeping is available on request.
Mercure São Paulo Grand Plaza Paulista offers 165 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna, a fitness center, and in-room fitness.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Mercure São Paulo Grand Plaza Paulista's great location. During your stay, you're just a quick walk from Paulista Avenue. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Grand Plaza
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Sesc Paulista Viewpoint and 3 minutes by foot from Paulista Avenue
Mercure São Paulo Grand Plaza Paulista offers its guests a sauna, a fitness center, and in-room fitness. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. Mercure São Paulo Grand Plaza Paulista also features multilingual staff, a garden, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star São Paulo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Grand Plaza - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (BRL 35 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; BRL 59 for adults and BRL 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Plaza

Things to do

  • Bicycle rentals
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Elliptical machine
  • Energy-saving switches used
  • Free weights
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Stationary bicycle
  • Treadmill
  • Water-efficient showers
  • Workout equipment

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 59 for adults and BRL 30 for children
  • Covered valet parking fee: BRL 35 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 27.491.163/0003-32
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Plaza Hotel Sao Paulo
Grand Plaza Sao Paulo
Grand Plaza São Paulo Jardins Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels
Grand Plaza São Paulo Jardins
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista
Grand Plaza São Paulo Jardins Managed By Accorhotels
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure São Paulo Grand Plaza Paulista São Paulo
Mercure São Paulo Grand Plaza Paulista Hotel São Paulo

Mercure São Paulo Grand Plaza Paulista Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 878 reviews
Rating 8 - Good. 272 out of 878 reviews
Rating 6 - Okay. 133 out of 878 reviews
Rating 4 - Poor. 76 out of 878 reviews
Rating 2 - Terrible. 43 out of 878 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Venkata

Liked: Cleanliness, staff & service, amenities
Very nice hotel and staff are very polite
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, great location mainly. Just the breakfast could have a little improvement.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Revocatus

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Rooms were clean also
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very bad internet
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great! overall good, staff was friendly
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service was always arte tive, helpful and accomodating. Strong WiFi in the rooms and room service was great. Note - You have to request room cleaning service
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Junichi

Liked: Cleanliness, staff & service, amenities
Very comfortable.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Kameel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an ideal place for us to stay with a small infant. The room was excellent and the staff, lovely. One thing i would have preferred is if there wasnt such bright light bulbs. It was very harsh and gave no ambient lighting so was hard to get baby to sleep even with just one lamp light on.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are right off paulista ave. My husband and i walked up and down it several times. Very nicely located
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Norihiko

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect, with easy access to nearby attractions and restaurants. I was able to explore the area easily and enjoy all that it had to offer. My room was spacious, clean, and comfortable, with all the amenities I could need for a relaxing stay. But what truly set this hotel apart was the staff. They went above and beyond to ensure that my stay was enjoyable, from providing recommendations for things to do in the area to making sure that all of my needs were met.
Stayed 3 nights in Mar 2024
Verified review

4/10 Poor

Rajiv

Can be better prepared to welcome guests. We had booked room for 4, but they setup the room for only 2
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Leonardo

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel definitely needs big renovation. AC not cooling, WiFi was very slow when working, bathrooms are very old
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

SERGIO

Liked: Cleanliness, amenities
One elevator, of the two, was out in maintenance for the duration of my stay. So the elevator service was slow and frequently full naturally. But all manageable
Stayed 7 nights in Jul 2025
Verified review

6/10 Okay

Hector

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, reported that door lock reader did not work... stayed there 3 nights, went to get new keys 10 times.. internet very intermitent, when it worked was fine.. however had to call 3 times to have it reset...
Stayed 4 nights in Jun 2022
Verified review

6/10 Okay

Jader

Liked: Cleanliness, staff & service, amenities
Room was visibly old. Broken bath button; flaking bathroom door; stained bed sheets; a/c remote out of battery. Also, there was a staff member at breakfast (Pedro) who was passive aggressive towards our 3-year-old daughter playing with the cushions. She was only sorting them by color (the ones NOT being used by other guests). No noise, no jumping; just silently playing. Caution for parents with toddlers: there is a window in the bathroom half a meter high with enough clearance to fit a child. Breakfast was fairly good and the rest of the staff quite friendly. We even got an extra bed as complimentary. However, due to the other issues, we don’t plan on coming back.
AC remote out of battery
Broken lamp
Low bathroom window dangerous for toddlers
Dangerous bathroom window
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Kamel

Limited dining options, communication with staff due to language. Poor entertainment, cleanliness and access keys to elevator and room.
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Adriano

Liked: Cleanliness, property conditions & facilities, room comfort

Great place, perfect location

Overall, a great experience, as someone would expect from any Mercure hotel. The only downside was the kettle in the room. It wasn't working and they didn't fix it after I mentioned about the problem. The best part here is the location. You're a stone throw from Japan House, Itaú Cultural, SESC (all culture-based places). Paulista Avenue is the main road in the city, bringing together many shopping centres, cafés, department stores and the best connection via underground to most of the city centre.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Glauco

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

No Internet these days!

The area is good! But overall, the hotel needs an urgent refurbish, the breakfast was bellow average (there was no butter first day), and the internet sucks! Never above 1Mb. If you need internet access, you´d better look for another hotel.
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Markus

Disliked: Cleanliness, amenities, property conditions & facilities
I am sad to say that the Mercure Sao Paolo Grand Plaza Paulista is the worst hotel I have stayed in in decades. I booked a 4-star hotel but this hotel is no more than a 2-star hotel. The rooms are terrible.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort

Not as expected

Poor service and attention to detail…some of the corridors and public spaces not clean.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right by paulista ave. We walked to it and then up and down paulista ave many times. Lots of little shops and food especially on sunday. The housekeeping staff was good. They were always cleaning and supplying towels. The front desk staff was great- we needed to change our room to fit 3 people a few days after we got there. Instead of having to check out and wait till 2 to check back in the girl just switched are room right then. Saved us a lot of stress and she didnt have to do it. The restraunt wasn't so good, maybe it was an off day
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Amenities
It's was a nice stay overall, but there were some things that feels like management is out of touch with the property. For example, some of the lights had wiring issues and broke. I was surprised to find there was not an iron/ironing board in the room? And then the biggest thing that stood out was not having a trash can inside the room. The only one was the small one in the bathroom for toilet paper, so it didn't have enough space for drink containers. I think if the general manager spent a night in the hotel it would provide some perspective of what could be improved. A big thing that would also greatly improve the quality are the mattresses. Outside of that though, most of the staff was helpful.
Stayed 5 nights in Aug 2022