See all properties

Mercure Sao Paulo Pamplona Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Sao Paulo Pamplona Hotel

A bakery counter with pastries, a coffee machine, and a sign reading 'BOULANGERIE CARIOCA'.
A rooftop terrace with potted plants, a seating area, and a view of the cityscape.
A modern hotel entrance with glass doors, two red chairs, and a sign for 'BOULANGERIE CARIOCA.'
A modern hotel room with a large bed, a bench, a flat-screen TV, and large windows with curtains.
A rooftop swimming pool with a lounge chair and a towel, surrounded by blue-tiled walls and a cityscape view.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002
  • Place, Oscar Freire Street
    ‪6 min walk‬
  • Place, Paulista Avenue
    ‪9 min walk‬
  • Place, Ibirapuera Park
    ‪19 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a wardrobe, and a view of the city through sheer curtains.

Superior Room, 1 King Bed

8.4 out of 10
Very good
(37 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege, Superior Room, 1 Double Bed

A hotel room with a large bed, a bedside table, a wall-mounted air conditioner, and a window with curtains.

Privilege, Superior Room, 1 Double Bed

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Mobility Accessible

A small dog sitting on a blue chair with a metal base in a room with wooden flooring and light blue walls.

Superior Room, 1 Double Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 3 Single Beds

Superior Room, 3 Single Beds

Superior Room, 3 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

A modern hotel room with a large bed, a smaller bed, a TV, and a chair.

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with two beds, a purple ottoman, a chair, and a wall-mounted artwork.

Standard Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Daily buffet breakfast for a fee
Novotel SP Jardins
Jardins
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,006 reviews
The price is €88
includes taxes & fees
14 Aug - 15 Aug
Novotel SP Jardins

About this property

Mercure Sao Paulo Pamplona Hotel

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, conference space, and concierge services are onsite.
Mercure Sao Paulo Pamplona Hotel offers 64 accommodations with minibars and safes. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Mercure Sao Paulo Pamplona Hotel, you're just a quick walk from Paulista Avenue. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Oscar Freire Street and Paulista Avenue
  • Cats and dogs welcome for a fee (restrictions apply)
Mercure Sao Paulo Pamplona Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. A meeting room and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Sao Paulo Pamplona Hotel. For a fee, parking is available.

This 4-star São Paulo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
BOULANGERIE CARIOCA - This restaurant serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 73 per person
  • A restaurant

Restaurants on site

  • BOULANGERIE CARIOCA

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 1992
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Traditional architecture
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 105.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 73 per person
  • Covered valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Pamplona Sao Paulo
Mercure Pamplona
Mercure Pamplona Hotel
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel
Mercure Sao Paulo Pamplona Brazil
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel Hotel
Mercure Sao Paulo Pamplona Hotel São Paulo
Mercure Sao Paulo Pamplona Hotel Hotel São Paulo

Mercure Sao Paulo Pamplona Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 833 reviews
Rating 8 - Good. 280 out of 833 reviews
Rating 6 - Okay. 120 out of 833 reviews
Rating 4 - Poor. 35 out of 833 reviews
Rating 2 - Terrible. 33 out of 833 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mordecai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was affordable, clean, and in a great location near good restaurants and activities in the city.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

fabien

Liked: Cleanliness, staff & service, amenities
Big and clean room, good location
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Jan Johannes

Liked: Cleanliness, staff & service, amenities
Tooms is nice and spacious Location is fantastic within the Jardins area. Lastly the staff went out of their way to make the stay as pleasant as possible.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mauria Graças

Liked: Cleanliness, staff & service, amenities
Excelente.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, nice and central

Good hotel, very central and in a nice area. Walking distance to all main tourist attractions and also some nice little local restaurants within quick walking distance
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Matthew

Disliked: Property conditions & facilities
Good size room and very nice breakfast. Everything worked well, but the hotel is run down and in need of repair.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023
Verified review

6/10 Okay

Matthew

Convenient location at a reasonable price. However, the hotel is old and in need of an upgrade. Rooms are a bit run down.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

James Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Stayed 9 nights in Apr 2024
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

siyoung

Liked: Cleanliness, property conditions & facilities
The accommodation was satisfactory, but the paint fumes from the restaurant renovation inside were so strong that I felt dizzy after just a few minutes.
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023
Verified review

6/10 Okay

Disnarda

Liked: Staff & service, amenities
The property needs some renovation especially in the bathroom.The food in the restaurant I did not like it.Did dine the first and did never go back for dinning.
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024
Verified review

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025
Verified review

2/10 Terrible

Felipe

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Yichen

Disliked: Cleanliness
A bit old and not very clean. I saw some stains on sofa and got flea bite from the pillow on the bed.
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Solangy

Limpeza muito ruim
Stayed 5 nights in May 2026
Verified review

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localização, com equipe atenciosa, ótimo tamanho do quarto! Pequenos detalhes de manutenção podem melhorar no banheiro, o que não comprometeram a hospedagem. Quarto voltado para a rua Pamplona faz um barulho razoável: acho que valeria investir em janelas com melhor isolamento acústico!
Stayed 2 nights in May 2026
Verified review

8/10 Good

HEVERTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O atendimento do hotel é muito bom, os funcionários são ótimos. O café achei bom e a localização da propriedade é muito boa em relação aos principais pontos de São Paulo.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel em geral é bom, mas falta uma reforma no banheiro. Funcionários muito cordiais. Café da manhã variado e fresco. Boa localização.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Daniela Knack

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Luciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada para reclamar. Tudo ok
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Carla Silvanira

Localização do hotel ótima mas a limpeza do quarto e o café da manhã deixaram a desejar, especialmente no domingo, sem reposição, equipe reduzida, produtos que eram para ser serviços quentes (como café e pratos quentes) estavam frios, pães duros, faltando pratos, xícaras e talheres.
Stayed 4 nights in Apr 2026