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Hotel Pantanal Santa Cruz

3.0 star property

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Photo gallery for Hotel Pantanal Santa Cruz

A modern dining area with round tables, black chairs, and a kitchen in the background.
A reception desk with a marble top, two potted plants, and a modern light fixture.
LCD TV
A small room with a desk, a chair, a television mounted on the wall, and a wardrobe.
A hotel room with two beds, each with a pillow and a blanket. There are bedside tables with lamps and a phone. The walls are green, and there are framed pictures on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Rua Domingos de Morais, 2242, Vila Mariana, São Paulo, SP, 04119-001
  • Place, Shopping Metro Santa Cruz
    ‪5 min walk‬
  • Place, Bible Square
    ‪5 min walk‬
  • Place, Ibirapuera Park
    ‪5 min drive‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, bedside tables, a desk, a chair, a green wall, a framed picture, and a wardrobe.

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Standard Room

A hotel room with a bed, two bedside tables, a nightstand with a phone, and a framed picture on the wall.

Single Standard Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Twin Room

A hotel room with two beds, each with a pillow and a blanket. There are bedside tables with lamps and a phone. The walls are green, and there are framed pictures on the wall.

Double Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for STANDARD CASAL

Minibar, desk, blackout curtains, iron/ironing board (on request)

STANDARD CASAL

  • 5 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for SINGLE STANDARD

Minibar, desk, blackout curtains, iron/ironing board (on request)

SINGLE STANDARD

  • 5 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for TWIN STANDARD

Minibar, desk, blackout curtains, iron/ironing board (on request)

TWIN STANDARD

  • 5 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Pantanal Santa Cruz

24-hour room service, a 24-hour front desk, and a TV in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided.
Hotel Pantanal Santa Cruz offers 32 air-conditioned accommodations with minibars and blackout drapes/curtains. LCD televisions come with cable channels. Bathrooms include showers.

This São Paulo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel Pantanal Santa Cruz, you're just a quick walk from Shopping Metro Santa Cruz. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include an elevator and TV in a common area
  • Just a 4-minute drive from Paulista Avenue and 6 minutes from Ibirapuera Park
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Hotel Pantanal Santa Cruz also features 24-hour room service, a television in a common area, and an elevator. Limited free parking is available on a first-come, first-served basis.

This 3-star São Paulo hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 10:00 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Residencial Pantanal Santa Cruz Hotel SAO PAULO
Residencial Pantanal Santa Cruz Hotel
Residencial Pantanal Santa Cruz SAO PAULO
Residencial Pantanal Santa Cruz
Residencial Pantanal Santa Cruz Hotel
Residencial Pantanal Santa Cruz Hotel Sao Paulo
Residencial Pantanal Santa Cruz Sao Paulo
Hotel Residencial Pantanal Santa Cruz Sao Paulo
Sao Paulo Residencial Pantanal Santa Cruz Hotel
Hotel Residencial Pantanal Santa Cruz
Residencial Pantanal Santa Cruz Hotel
Residencial Pantanal Santa Cruz São Paulo
Residencial Pantanal Santa Cruz Hotel São Paulo

Hotel Pantanal Santa Cruz Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 63 reviews
Rating 8 - Good. 18 out of 63 reviews
Rating 6 - Okay. 12 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 7 out of 63 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Alcides

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good service
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Leticia

Café da manhã fresco mas não tem muita opção.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Rafael

Disliked: Property conditions & facilities, room comfort

não é ruim, mas também não é bom...

O café da manhã inicia tarde (6h30), então não consegui aproveitar. A garagem fica em outro prédio, o que obriga os hóspedes a caminharem pela rua com as malas. Os produtos de limpeza usados no banheiro tem cheiro fortíssimo que infestam o quarto inteiro. Cama é confortável, mas com apenas 1 opção de travesseiro (que achei ruim). Atendente foi simpático e me atendeu bem apesar do horário (cheguei quase 23h no hotel).
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff simpático e ambiente confortável e limpo
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Jesus A

Disliked: Property conditions & facilities, room comfort

Razoável

Razoável, Roupas de cama velha, encardida. Travesseiros velhos, sujos e em mal estado.
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

MARIO

Liked: Cleanliness
Disliked: Staff & service

Hospedagem final de semana

péssimo, uma equipe que não se entente, cada um fala uma coisa diferente. Não tem estacionamento como está descrição. O estacionamento é na outra unidade do grupo e pasmem é para quem chegar primeiro. É isso mesmo que você escuta dos atendentes. Como você faz uma hospedagem a informação de que dispõe de estacionamento e enviam você para outra unidade e o " estacionamento é para quem chegar primeiro. Com um agravante você chega e encontra vaga, sai e quando vota esta ocupada por outro hospede. Aí você estaciona na rua e volta para sua unidade, porque não é no mesmo lugar esqueceu. Nunca fui fã de matemática, mais gostaria que explicassem como você vende hospedagem com estacionamento, mais disponibiliza estas vagas em outra unidade que não comporta os veículos desta unidade. Há o estacionamento é utilizado para as três unidades e mais um restaurante que tem ao lado.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

tais

Liked: Cleanliness, staff & service
Disliked: Room comfort

Sampa

Fiquei no hotel pra fazer um cirurgia . O que eu não gostei foi . Cama muito ruim o estacionamento fica longe do hotel . Atendimento ótimo principalmente do senhor Cláudio . Ele é excelente
Stayed 2 nights in Sep 2024
Verified review

4/10 Poor

Jose C M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto horrivel, pequeno, diferente das fotos do site. Lençóis sujos, banheiro minúsculo, café da manhã fraco, ar condicionado barulhento.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
td perfeito apenas senti falta de sacola plastica no lixo do banheiro porem pedi e prontamente me deram a sacola para o lixo e no café da manha poucas opçoes
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Luzia Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização, bom preço, boas instalações, otimo atendimento.
Stayed 1 night in May 2024
Verified review

8/10 Good

PAULO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom atendimento, pessoal simpatico e atencioso, boa localizacao perto do metro Santa Cruz. Excelente cafe da manha.
Stayed 1 night in Nov 2023
Verified review

2/10 Terrible

Alcyon

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
O meu quarto estava sem agua quente, o frigobar não possui forma de ligar na tomada, a cama é muito desconfortável e a recepcionista não se esforçou em nada para tentar ajudar. Simplesmente falou que era assim mesmo!
Stayed 3 nights in Nov 2022
Verified review

8/10 Good

CARLA CRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
melhorar os travesseiros
Stayed 2 nights in Apr 2022
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
É um bom hotel para quem viaja rápido e a negócios
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Maria Goretti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples, eficiente e confortável

Localização perfeita (poucos minutos do metrô Santa Cruz), funcionários para lá de atenciosos e solícitos, além do quarto sempre encontrar arrumado e limpo. O café da manhã é simples, mas atende as necessidades.
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ótima localização, próximo de comércio e serviços. O atendimento na recepção foi ótimo. Café da manhã bem simples. A água quente esfriou algumas vezes durante o banho. A fechadura precisa de reparo.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Kelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Experiência.

Super indico o hotel, profissionais extremamente receptivos e educados, quarto arrumadinho e muito limpo. Uma ducha maravilhosa. Café da manhã suficiente e gostoso.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Carlos Eduardo

Disliked: Room comfort

Barulhento

Muito barulho. Pessoas falando e entra e sai...noites mal dormidas.
Stayed 4 nights in Jul 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento ótimo e quarto confortável para passar a noite
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia, atendimento muito bom, colaboradores muito atenciosos.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Analu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localization is good! Near the Metro Station and a lot of restaurants.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Verified traveller

Hotel limpo e bem localizado.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

EDAIR

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel simples, porém, tudo limpinho, café da manhã bom, único defeito não informaram que o estacionamento ficava em outro hotel da rede á uma quadra. Mas deu tudo certo.
Stayed 1 night in Jul 2018
Verified review

4/10 Poor

Natália

Disliked: Cleanliness, property conditions & facilities
Quarto sujo, Wifi não funcionava e café da manhã com poucas opções.
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel perto do metrô

Cumpriu com as informações da propaganda. Quarto confortável. Café da manhã bastante adequado.
Stayed 1 night in May 2018