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Authent Hotel Otaru

3.5 star property

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Exterior
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Authent Suite(for 2 person) Non Smoking (54 square meter) | City view
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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

Map
2-15-1, Inaho, Otaru, Hokkaido, 047-0032
  • Otaru Canal
    ‪6 min walk‬
  • Otaru Music Box Museum
    ‪14 min walk‬
  • Shin Nihonkai Ferry
    ‪3 min drive‬
  • Sapporo (OKD-Okadama)
    ‪38 min drive‬

Room options

View all photos for Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

8.6 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Standard Twin Room(for 2 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

Standard Twin Room(for 2 person) Non Smoking(27 square meter)

9.0 out of 10
Wonderful
(17 reviews)
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

7.0 out of 10
Good
(2 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Room(for 1 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

Standard Twin Room(for 1 person) Non Smoking(27 square meter)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room(for 2 person) Non Smoking(18 square meter)

Double Room(for 2 person) Non Smoking(18 square meter)

Double Room(for 2 person) Non Smoking(18 square meter)

8.4 out of 10
Very good
(12 reviews)
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Authent Suite(for 2 person) Non Smoking (54 square meter)

Authent Suite(for 2 person) Non Smoking (54 square meter)

Authent Suite(for 2 person) Non Smoking (54 square meter)

  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

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4.5 out of 5, Wonderful, (1001)
The price is €117
for 1 room
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About this property

Authent Hotel Otaru

Hotel with 3 restaurants, a quick walk to Otaru Canal
Along with 3 restaurants, this hotel has a full-service spa and 2 bars/lounges. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Authent Hotel Otaru offers 175 air-conditioned accommodations with complimentary bottled water and slippers. Beds feature down comforters. LED televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers.

This Otaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Authent Hotel Otaru. During your stay, you're just a quick walk from Otaru Canal. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy French cuisine at Casablanca, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 7 minutes by foot from Otaru Canal and a 2-minute drive from Otaru Music Box Museum
Authent Hotel Otaru offers its guests a full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at Authent Hotel Otaru. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Otaru hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.
Casablanca - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Irifune - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
Kaioh - This restaurant serves lunch and dinner.
Ondine - This café serves light fare only.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,000 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Captains Bar
  • Casablanca
  • Irifune
  • Kaioh
  • Ondine

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3000 per person
  • Self parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru

Authent Hotel Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 391 out of 855 reviews
Rating 8 - Good. 360 out of 855 reviews
Rating 6 - Okay. 79 out of 855 reviews
Rating 4 - Poor. 20 out of 855 reviews
Rating 2 - Terrible. 5 out of 855 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Warongkarat, Bangna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องเล็กตามสไตล์ญี่ปุ่น ช่วงเช้ากดกาแฟฟรีที่หน้าล้อบบี้ได้ถึงประมาณ 9.30 น. ห้องพัก ข้อดี สะอาดดี ห้องไม่มีกลิ่น เตียงนอนสบาย ชักโครกมีที่ฉีดก้น ฝักบัวน้ำแรงมากสะใจ สบู่หอมดี ข้อเสีย นึกไม่ออก มาจากรถไฟสถานีโอตารุ เดินเข้ามาทาง shopping street ไม่ไกล และไม่ลื่นหิมะ มีทางเข้าโรงแรมจากด้านตลาดด้วย ข้อดี ในห้องมีไดร์เป่าผม เครื่องฟอกอากาศ ผ้าเช็ดตัว สบู่เหลว ยาสระผม ครีมนวด กาแฟดริป ชา น้ำดื่ม กาต้มน้ำ หวี แปรงสีฟัน ชุดนอน รองเท้าแตะเอากลับได้ ข้อเสีย “ไม่มีหมวกคลุมผม”ให้ โลเคชั่นดี สามารถเดินเที่ยวได้รอบเลย เดินไปตลาด sankaku ได้ เดินไปคลองโอตารุได้เลยใกล้มาก และเดินเลยไปถึงหอนาฬิกาได้เลย
Stayed 2 nights in Feb 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Authent Hotel is a lovely hotel. I had a room on the top corner overlooking the street and it was spacious and nice. Very comfortable bed. Breakfast is traditional Japanese style, with a couple of options to choose from. I had a beautiful sashimi bowl, with miso soup and another dish I’m not familiar with.
Stayed 1 night in Feb 2025

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Takenori

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and allow for late check in
Stayed 2 nights in Nov 2024

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Linh, Hayward

Travelled with group
Liked: Staff & service
Bed not comfortable as we would like. Backache sleeping on the bed for 2 nights. Location is walking distance from tourists attraction.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hock Huat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

TONG

good
Stayed 2 nights in Jul 2024

10/10 Excellent

Wan Sze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very poilet
Stayed 2 nights in Jun 2024

10/10 Excellent

Ee Beng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service

Otaru top stay

The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Stayed 1 night in May 2024

10/10 Excellent

Narongchai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable hotel with superb cleanliness and good staff service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable with excellent service. 10/10 rating.
Stayed 1 night in Jan 2024

8/10 Good

Joleigh

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sze

Stayed 1 night in Nov 2023

8/10 Good

Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was 👍 good
Stayed 1 night in Oct 2023

2/10 Terrible

Travis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Racist and Rude Manager

Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Stayed 6 nights in Jul 2023

6/10 Okay

Daniel

Stayed 1 night in Feb 2023

8/10 Good

Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Spent a day in Otaru for the 2020 snow festival. Authent Hotel in Otaru was great. Clean, convenient, walking distance from the train station via a covered shopping street. Room was available early, which was a plus, given our busy day. All in all a great experience.
Stayed 1 night in Feb 2020