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Dormy Inn Premium Otaru Natural Hot Spring

3.0 star property

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Photo gallery for Dormy Inn Premium Otaru Natural Hot Spring

Hot springs
Laundry room
Front of property – evening/night
Desk, blackout curtains, soundproofing, iron/ironing board
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View in a map
3-9-1, Inaho, Otaru, Hokkaido, 047-0032
  • Sakaimachi Street
    ‪6 min walk‬
  • Otaru Canal
    ‪8 min walk‬
  • Shin Nihonkai Ferry
    ‪3 min drive‬
  • Sapporo (OKD-Okadama)
    ‪39 min drive‬

Room options

View all photos for Moderate Twin Room + Tatami, Non Smoking (21sqm)

Desk, blackout curtains, soundproofing, iron/ironing board

Moderate Twin Room + Tatami, Non Smoking (21sqm)

9.2 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room, Non Smoking (21sqm)

Desk, blackout curtains, soundproofing, iron/ironing board

Moderate Twin Room, Non Smoking (21sqm)

8.4 out of 10
Very good
(62 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room, Smoking (21sqm)

Desk, blackout curtains, soundproofing, iron/ironing board

Moderate Twin Room, Smoking (21sqm)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room, Smoking (15sqm)

Desk, blackout curtains, soundproofing, iron/ironing board

Moderate Double Room, Smoking (15sqm)

7.6 out of 10
Good
(12 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Non Smoking (15sqm)

Desk, blackout curtains, soundproofing, iron/ironing board

Moderate Double Room, Non Smoking (15sqm)

8.6 out of 10
Excellent
(42 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Dormy Inn Premium Otaru Natural Hot Spring

Hotel with a full-service spa, near Otaru Canal
Along with a full-service spa, this hotel has a restaurant and self parking. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Dormy Inn Premium Otaru Natural Hot Spring offers 245 air-conditioned accommodations with bathrobes and slippers. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bidets, and hair dryers.

This Otaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Dormy Inn Premium Otaru Natural Hot Spring. During your stay, you're just a quick walk from Nichigin-dōri. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Guests speak favorably about the proximity to public transportation and the location
  • Within a 10-minute walk of Nichigin-dōri and Sakaimachi Street
There's a restaurant on site. WiFi and wired Internet are free in public spaces. Dormy Inn Premium Otaru Natural Hot Spring offers its guests a full-service spa. Dormy Inn Premium Otaru Natural Hot Spring also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Otaru hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Kitanobannya - This buffet restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,400 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • kitanobannya

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (86 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1500 for children
  • Self parking fee: JPY 1400 per night (in/out privileges)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
For the comfort of guests using the public bathing areas and other public facilities, guests with large tattoos are not permitted to use the facilities. Guests with tattoos may use the bathing facilities if their tattoos are smaller than 3.15 inches (8 centimeters) by 5.11 inches (13 centimeters) and are covered with a sticker provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.

Property is also known as

Dormy Inn Otaru
Dormy Otaru Natural Hot Spring
Dormy Premium Otaru
Otaru Dormy Inn
Dormy Inn Premium Otaru Hokkaido
Dormy Inn Premium Otaru Hotel Otaru
Dormy Inn Premium Otaru Natural Hot Spring Hotel
Dormy Inn Premium Otaru Natural Hot Spring Otaru
Dormy Inn Premium Otaru Natural Hot Spring Hotel Otaru

Dormy Inn Premium Otaru Natural Hot Spring Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1010 reviews
Rating 8 - Good. 296 out of 1010 reviews
Rating 6 - Okay. 99 out of 1010 reviews
Rating 4 - Poor. 36 out of 1010 reviews
Rating 2 - Terrible. 20 out of 1010 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional room set-up, nice onsen, and a great breakfast buffet. The only thing they're missing is a luggage stand.
Stayed 2 nights in Jun 2025

10/10 Excellent

Hok Bun Ben

Stayed 2 nights in Jun 2025

10/10 Excellent

Ho Huat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent stay as always. Consistent product
Stayed 1 night in Jun 2025

8/10 Good

Wai Chun, San Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Walkable from Otaru station
Stayed 1 night in Jun 2025

10/10 Excellent

Siu pang benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and in a great location
Stayed 5 nights in Jun 2025

10/10 Excellent

Perrin

Liked: Cleanliness, amenities, property conditions & facilities
There is free ice cream after bath and free night time snack offered at this location. They also have instructions in multiple languages via QR code and guide video for onsen etiquette which was very helpful for me.
Stayed 1 night in Jun 2025

10/10 Excellent

NAMHYUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was not prepared to stay in a room with cracked sink, old and dirty carpet and dirty walls. I contacted the front-desk and requested to change the room. I was told that most of the rooms were the same condition. Sure enough, I checked another available room, it was the same. One the positive side, the staff was very friendly and helpful. The breakfast was amazing. It was definitely worth the money if you don't mind a less than desirable room.
Stayed 2 nights in May 2025

10/10 Excellent

Shaw

Stayed 1 night in May 2025

8/10 Good

Sze Man

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff can be more helpful. We were the only ones checking in. It would be a lot more efficient if the staff instead of standing by the check in machine instructing us each step but keying in the required info for us. He didn’t provide us any info about the hotel facilities and the operating hours. I had to look them up.
Stayed 1 night in Jun 2025

6/10 Okay

Jason

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I frequently booked and stayed in Dormy Inn with breakfast included during past visits to Japan. I booked one night in Dormy Inn Tomakomai and 2 nights in Otaru for this trip. I was sure the I booked rooms inclusive of breakfast because my wife and I like the breakfast but we were told breakfast is not included. Don’t understand what happened. Anyway, we paid for the breakfast in Tomakomai and not eat breakfast in Otaru.
Stayed 2 nights in May 2025

10/10 Excellent

Warren, Coorparoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and professional. Great room and excellent onsen
Stayed 1 night in May 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities
My first impression was of a cheap tourist hotel. Indeed the room was small, a bit Spartan and well worn. However, the public spaces are excellent, in particular the hot springs public bath was great. They have free washing machines including soap (200 yen for dryer), free ramen service in the evening and free coffee in the lobby ( in addition to coffee on the room). Location is good, next to main train station, and a reasonable walk to the local sites.
Stayed 1 night in May 2025

10/10 Excellent

Warren, Coorparoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Xiaohong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is facing the train station, just across the street and drop the luggage then start heading to go for food and shopping. The hot spring pools are amazing, definitely got to try! Staff are nice and friendly. Room inside is very comfortable to stay.
Stayed 1 night in May 2025

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
Great
Stayed 3 nights in Feb 2025

10/10 Excellent

Yuan-Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Tak Chun Thomas Irons

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置非常近車站，房間面積剛好，喜歡它設有大浴場，晚上2/F餐廳更有免費日式拉麵；另外酒店的職員很細心和有禮貌。
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Free noodles at night and the hot spring is really nice.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Jack

Stayed 2 nights in Feb 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base for ski trip with friends. Onsen was perfect and breakfast amazing. It is not the ritz but provides everything you need in a great location. Would go back
Stayed 3 nights in Feb 2025

6/10 Okay

Diana, Melbourne

Travelled with family and small children
Liked: Amenities
Front desk staff never bothered to greet us but possibly it’s because it was so busy. Rooms were somewhat clean but could improve - actually we were given a key but the room wasn’t ready when we went upstairs, the door was wide open with no one in sight. Great location, right across from the train station and close to many shops.
Stayed 2 nights in Jan 2025