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New Otani Inn Sapporo

3.5 star property

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Photo gallery for New Otani Inn Sapporo

Lobby
Daily buffet breakfast (JPY 3200 per person)
Deluxe Quadruple Room, Non Smoking
Point of interest
Deluxe Quadruple Room, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Nishi1-1, Kita 2, Chuo-ku, Sapporo, Hokkaido, 060-0002
  • Place, Sapporo Clock Tower
    ‪2 min walk‬
  • Place, Sapporo TV Tower
    ‪5 min walk‬
  • Place, Sapporo JR Tower
    ‪8 min walk‬
  • Airport, Sapporo (CTS-New Chitose)
    ‪42 min drive‬

Room options

View all photos for Comfort Double Room, Smoking

Down duvets, desk, laptop workspace, blackout curtains

Comfort Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Down duvets, desk, laptop workspace, blackout curtains

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Natural Comfort Twin "ZEN"

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Twin "ZEN"

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Comfort Twin Room, Smoking

Down duvets, desk, laptop workspace, blackout curtains

Comfort Twin Room, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Twin

Moderate Twin

Moderate Twin

7.6 out of 10
Good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Trundle Bed

View all photos for Natural Comfort Triple "ZEN"

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Triple "ZEN"

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Triple Room, Smoking

Down duvets, desk, laptop workspace, blackout curtains

Triple Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Moderate Triple

Moderate Triple

Moderate Triple

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Japanese Superior

Japanese Superior

Japanese Superior

  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Moderate Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Moderate Twin Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Double "ZEN"

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Double "ZEN"

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Natural Comfort Floor Large Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Large Twin Room Non Smoking

  • Sleeps 3

View all photos for Natural Comfort Floor Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Twin Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Floor Large Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Large Double Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Floor King Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor King Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Double Room Non Smoking

  • Sleeps 2

View all photos for Moderate Large Twin Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Moderate Large Twin Non Smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Deluxe Twin Room Non Smoking

  • Sleeps 4

View all photos for Natural Comfort Floor Twin Room Smoking　

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Twin Room Smoking　

  • Sleeps 2

View all photos for Moderate Single Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Moderate Single Room Non Smoking

  • Sleeps 1

View all photos for Natural Comfort Floor Single Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Single Non Smoking

  • Sleeps 1

View all photos for Natural Comfort Double Room Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Double Room Smoking

  • Sleeps 2

View all photos for [Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

Down duvets, desk, laptop workspace, blackout curtains

[Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

  • Sleeps 2

View all photos for Moderate Twin Room

Down duvets, desk, laptop workspace, blackout curtains

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Executive Twin Room

Down duvets, desk, laptop workspace, blackout curtains

Premium Executive Twin Room

  • Sleeps 2

View all photos for Premium Superior Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Premium Superior Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Premium Corner Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Corner Twin Room Non Smoking

  • Sleeps 2

View all photos for Premium Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Twin Room Non Smoking

  • Sleeps 2

View all photos for Japanese Superior Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Japanese Superior Room Non Smoking

  • Sleeps 6

View all photos for Premium Single Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Single Room Non Smoking

  • Sleeps 1

View all photos for Moderate Large Double Room

Down duvets, desk, laptop workspace, blackout curtains

Moderate Large Double Room

  • Sleeps 2

View all photos for Premium Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Double Room Non Smoking

  • Sleeps 2

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About this property

New Otani Inn Sapporo

2 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a microwave in a common area, and conference space. Change of towels is available on request.
New Otani Inn Sapporo offers 340 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. LCD televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and toothbrushes and toothpaste. Irons/ironing boards and change of towels can be requested. Extra futon mattress (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at New Otani Inn Sapporo, you're just a quick walk from Soseigawa Park. Free WiFi in public areas, 2 restaurants, and a bar are available.
  • Free WiFi in some public areas
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Just a 4-minute walk from Sapporo Clock Tower and 6 minutes by foot from Sapporo TV Tower
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at New Otani Inn Sapporo. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Sapporo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
New Otani Inn Sapporo has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,300 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (93 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3200 for adults and JPY 1600 for children
  • Covered self parking fee: JPY 2300 per night (in/out privileges)
  • Futon bed fee: JPY 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

New Otani Inn Sapporo
New Otani Sapporo
Sapporo New Otani Inn
New Otani Inn Sapporo Hotel
New Otani Inn Sapporo Sapporo
New Otani Inn Sapporo Hotel Sapporo

New Otani Inn Sapporo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 801 reviews
Rating 8 - Good. 321 out of 801 reviews
Rating 6 - Okay. 131 out of 801 reviews
Rating 4 - Poor. 33 out of 801 reviews
Rating 2 - Terrible. 15 out of 801 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Calbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They didn't not speak English but one person went out if his way to help us by using Google translate. He evenwebt out of his way to get a manager, tge bext morning who did speak English.
Stayed 5 nights in Oct 2025

6/10 Okay

Lai Cheng

Travelled with family
Disliked: Staff & service
The reception and service staff are not helpful. Refused to make restaurant reservations for us. Must carry own toiletries and towels from lobby to room. Alternate day room service and it looks run down . Location is out of main stream so have to walk 15-20mins to go shopping. Quite disappointed
Stayed 3 nights in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a double bed but they only had two twin beds
Stayed 3 nights in Sep 2025

8/10 Good

Melody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking. Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good. Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.
Stayed 1 night in Apr 2025

8/10 Good

Richard, Austin

Travelled with partner
Liked: Cleanliness, staff & service
Bring your own bottled water, there is none in the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!
Stayed 6 nights in Feb 2025

6/10 Okay

Jonathan

Liked: Cleanliness
Nothing special.
Stayed 1 night in Feb 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Jan 2025

4/10 Poor

Stephen M, BRISTOW

Stayed 8 nights in Dec 2024

8/10 Good

Nathan

Stayed 13 nights in Dec 2024

10/10 Excellent

Estrella Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very efficient, check in and check out were a breeze. Room was big enough for three people and we love that the bathroom floor was heated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.
Stayed 1 night in Dec 2024

10/10 Excellent

Zhou

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

kenia

Stayed 1 night in Dec 2024

10/10 Excellent

Keegan

Stayed 2 nights in Oct 2024

8/10 Good

Mark

Travelled with family, Business traveller
Liked: Staff & service, amenities
The Hotel was near many things in Sapporo Downtown area.
Stayed 2 nights in Oct 2024

8/10 Good

Juchen, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and staffs are friendly. I basically can walk to many places.
Stayed 3 nights in Jun 2024

10/10 Excellent

HOON CHIAT

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location.
Stayed 4 nights in Jul 2024

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location. Kind of smelly and the air conditioning never cooled down the room.
Stayed 2 nights in Jul 2024

8/10 Good

May May

Travelled with family
Liked: Cleanliness, staff & service, amenities
At lobby provide green tea, toothbrush, bathball all accessories
Stayed 1 night in Apr 2024