2/10 Terrible
Florentine, Pointe-Des-Cascades
Travelled with partner
18 Sept 2025
This was the worst hotel experience I’ve had, and I absolutely do not recommend Four Points by Sheraton Seattle.
1. Airport Shuttle:
We waited over an hour for the airport shuttle.
2. Unprofessional Front Desk Service:
At check-in, the front desk agent simply handed us the room key with no welcome, no helpful information. When I asked about breakfast, she quickly replied, “There is no breakfast included.” I politely asked her to double-check, and only then she realized there was breakfast included and gave us vouchers, without even an apology.
3. Overcharge & Refund Nightmare:
Although I had already paid in full for my stay through Expedia (August 8–10, 2025), the hotel charged my card again on August 18, 2025 (ten days after checkout). It took me almost a month and multiple emails to get a refund. The hotel was completely unhelpful, and I had to escalate the issue to Marriott International. Even after receiving the refund, I lost CAD26.62 due to exchange rate fluctuations and/or international transfer fees.
In summary - Poor customer service, billing issues, and bad management when it comes to resolving problems. I will never stay at Four Points by Sheraton Seattle again, and I strongly recommend others avoid it.
Florentine
Stayed 2 nights in Aug 2025


















