"My stay here unfortunately fell short of my expectations for a 5-star, £200+/nt hotel in Bali. There are many great features of Alila, and having talk ... " More
2 Oct 2019 by Alila Seminyak
Hi, Thank you for the positive rating on our resort. We are looking forward to welcoming you again and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Alila Seminyak
30 Mar 2019 by Alila Seminyak
Dear Valued Guest, Warmest Greetings from Alila Seminyak! Firstly I would like to extend my sincere apologies for the inconvenience you experienced whilst residing at our resort. We pride ourselves on delivering a memorable experience, understanding the importance of fulfilling our guest’s expectations and therefore it saddens and concerns me that this time we have fallen short of our goal. As soon as we received your feedback an internal investigation was conducted in order to ensure continuous improvement in the areas highlighted and I also believe that one of our Senior Managers, Rina, had taken a swift action contacting you through your personal email to rectify this situation. Dahokolomok, by sharing your observations you have given us the chance to look into the areas where we have not delivered the standards we try to maintain and at the same time, I also would like to ensure that I have shared your valued feedback to our team. Please let us know should your travel plans bring you back to Bali as my team and I would be more than happy to welcome you back to show you the true and brighter side of Alila Seminyak hospitality. With warm regards Alila Seminyak
20 Feb 2019 by Alila Seminyak
Dear Valued Guest, Thank you for the positive feedback about our resort. We are looking forward to welcoming you again and please do not hesitate to reach us should we can be any of your assistance.
26 Sep 2018 by Alila Seminyak
Dear Guest, Rest assured that we appreciate your feedback about our resort. We are looking forward to welcoming you again in near future
6 Nov 2018 by Alila Seminyak
Dear Valued Guest, rest assured that we appreciate your feedback about our resort. We are looking forward to welcoming you again in near future.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
