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Cycad Palm Hotel

3.5 star property

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Photo gallery for Cycad Palm Hotel

Outdoor banquet area
Premium Double Room, 1 Double Bed, Non Smoking
Food and drink
Property entrance
Front of property

Reviews

4.0 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Plot 25139 Dinokwane, Serowe
  • Place, Royal Cemetery
    ‪5 min drive‬
  • Place, Serowe Stadium
    ‪8 min drive‬
  • Place, Khama Rhino Sanctuary
    ‪8 min drive‬

Room options

View all photos for Premium Double Room, 1 Double Bed, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Premium Double Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, individually decorated, individually furnished, desk

Deluxe Twin Room, 1 Bedroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Cycad Palm Hotel

Hotel in Serowe with a rooftop terrace and a 24-hour front desk
A restaurant, a rooftop terrace, and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a garden.
Cycad Palm Hotel offers 6 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations with deep soaking bathtubs. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Cycad Palm Hotel, you'll be close to Royal Cemetery. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • English breakfast served daily for a fee
  • Amenities include meeting rooms, laundry facilities, and an elevator
  • Just a 4-minute drive from Royal Cemetery and a few minutes from Khama III Memorial Museum
There's a restaurant on site. WiFi is free in public spaces. The business-friendly Cycad Palm Hotel also features a rooftop terrace, a garden, and laundry facilities. Self parking is free.

This 3.5-star Serowe hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7 AM to 9 AM.
Cycad Palm Hotel has a restaurant on site.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately USD 12 for adults and USD 8 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cycad Palm Hotel Serowe
Cycad Palm Hotel Gaborone
Cycad Palm Gaborone
Hotel Cycad Palm Hotel Gaborone
Gaborone Cycad Palm Hotel Hotel
Hotel Cycad Palm Hotel
Cycad Palm
Cycad Palm Hotel Hotel
Cycad Palm Hotel Serowe
Cycad Palm Hotel Hotel Serowe

Cycad Palm Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

6.6/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Orefitlhetse

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Despite confirmation of booking. We had no room reserved. The hotel was fully booked. We had to call the Managing Director, who finally squeezed us into the Managers rest room.
Stayed 1 night in Jun 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia booking not aligned to hotel booking system, pokey room, in the morning - no water, no electricity, generator not working. Poor “hotel”.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing stay at Cycad Palm Hotel...

The two rooms we booked were fine. However, we completed the booking on "hotels.com" and reserved one room with 2 twin beds, which we learned the hotel did not offer. It took us over 30 minutes to check-in, because the reception desk clerk was not able to verify that I prepaid the room. Also, the hotel offers two buildings on the property, and the restaurant and bar are located in separate buildings, which made dining and drinking difficult, and this arrangement should be improved. I was required to order food in one building, then walk to the other building to order beers. Regarding food, we ordered a family dinner and were surprised that the kitchen staff took almost 2 hours to prepare pizza's, salads and a chicken plate. A suggestion is that the kitchen staff be provided better training, to allow for quicker dining experience for patrons.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020