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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(85 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(71 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
Coffee/tea in a common area, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include free breakfast and a vending machine. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
SureStay Plus Hotel by Best Western Sevierville's great location gets high marks from our customers. During your stay, you'll be within walking distance of Wilderness at the Smokies. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include an elevator, a vending machine, and coffee/tea in a common area
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Wilderness at the Smokies and a few minutes from Sevierville Convention Center
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.

This Sevierville hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1041 reviews
Rating 8 - Good. 270 out of 1041 reviews
Rating 6 - Okay. 142 out of 1041 reviews
Rating 4 - Poor. 79 out of 1041 reviews
Rating 2 - Terrible. 68 out of 1041 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely stay again

The location was great, service was awesome! The only complaint I had was the mattress pad. We came back to the hotel way after 2am from being with friends at their cabin. They immediately brought me clean and new mattress pad, sheets and comforter. I appreciate the smiles and exceptional customers service at almost 3am
Stayed 2 nights in Sep 2025

10/10 Excellent

Client

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Sep 2025

6/10 Okay

Sheila

Disliked: Cleanliness, staff & service

Not impressed

We extended our stay by 1 night and out of 5 total nights, our room was cleaned only 1 time….no trash emptied, towels changed, beds made etc. our toilet in the bathroom had so much built up per on the side of it, I couldn’t stand it anymore and cleaned it myself.
Stayed 4 nights in Sep 2025

2/10 Terrible

Mike

Disliked: Property conditions & facilities, room comfort

Hotel room 125

The set up of the room was not ideal. Water pressure in the shower and sink were way too high. My wife has a disability and had to walk pretty far to get to the toilet in the bathroom. The breakfast wasn’t very good either. Sausage wasn’t very good coffee was okay.
Stayed 1 night in Sep 2025

10/10 Excellent

Utah

Travelled with partner
Very clean,comfortable and affordably priced.
Stayed 1 night in Sep 2025

4/10 Poor

Rebecca, San Bernardino

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was dirty in the room. Beds were not comfortable. Breakfast ends at 9 am, but by 8:30 most food was not available and not being replenished. Not fun to have cereal with not milk. Additionally, housekeeping staff grabbed food when it was very busy with customers trying to get the last bit of food. The just proved how below standard this location is. Other than the special price we got online, it would not be worth the stay.
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. We will use this property often when we visit the area.
Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The staff was friendly. The hotel was well kept the only issue was that the walls themselves were dirty from foot prints below the bed line.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Sep 2025

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was very kind and helpful
Stayed 1 night in Sep 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at front desk!
Stayed 2 nights in Sep 2025

6/10 Okay

Marc

Stayed 2 nights in Sep 2025

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice had refrigerator microwave decent bathroom kinda bare bones but clean good quality of people staying there not loud. Employees were nice. Great location if you’re looking for luxury maybe not your first choice. but a clean safe place to stay this is it
Stayed 4 nights in Sep 2025

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in staff was very friendly and the room was nice. My only issue was that every night shortly after 10pm the night staff would come on duty I assume and the lobby tv would be turned up or a radio turned on and then early morning they would begin openly talking and it was very disruptive.
Stayed 2 nights in Sep 2025

8/10 Good

Karyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen, columbus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Sep 2025

4/10 Poor

Monica

Liked: Cleanliness, staff & service
Disliked: Room comfort

PAPER THIN WALLS

The walls between rooms are so thin that we could hear the people in the room next to us like they were inside of our room. They made noise until 2am and the hotel was fully booked so couldnt ask to change rooms. Horrible experience. Shower drain was clogged. Sheets smelled a bit musty and got bites on my ankles while sleeping im not sure if was bed bugs or any other type of big.
Stayed 1 night in Sep 2025

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff was kind and efficient, however the condition of our room was poor. There were holes in the wall above the shower, the walls were banged up and had holes, the sheets were washed, but stained and the towels did not smell clean. We also found the tile floors were very dirty and had not been mopped. The breakfast was small with few options and it was very crowded for the space, leaving no room to sit. We were also given a room with an adjoining door to the room next door and our next door guests child opened and slammed the door repeatedly. The walls were thin and we heard our neighbors consistently.
Stayed 1 night in Sep 2025

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything I need for an inexpensive price.
Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and budget friendly property. Staff is always courteous. Close to shopping, dining, and gas.
Stayed 1 night in Sep 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was a very nice and peaceful trip . We just needed to get out of town and forget the everyday life . The experience we had let us do just that . Thank you !!
Stayed 3 nights in Aug 2025