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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Restaurant
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Business centre
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Dolly Parton Statue
    ‪2 min drive‬
  • Place, Wilderness at the Smokies
    ‪2 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(98 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(79 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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About this property

SureStay Plus Hotel by Best Western Sevierville

Coffee/tea in a common area, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include free breakfast and a vending machine. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
SureStay Plus Hotel by Best Western Sevierville's great location gets high marks from our customers. During your stay, you'll be within walking distance of Wilderness at the Smokies. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include an elevator, a vending machine, and coffee/tea in a common area
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Wilderness at the Smokies and a few minutes from Sevierville Convention Center
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.

This Sevierville hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 537 out of 1104 reviews
Rating 8 - Good. 274 out of 1104 reviews
Rating 6 - Okay. 148 out of 1104 reviews
Rating 4 - Poor. 79 out of 1104 reviews
Rating 2 - Terrible. 66 out of 1104 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2025

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service
Comfy beds
Stayed 1 night in Dec 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities
Check in was very smooth! Room was very nice and clean! Quiet halls and premises! We will definitely be staying again!
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

William

Stayed 1 night in Dec 2025

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities
The room we stayed in had bed bugs We reached out to the hotel and haven’t received a response back. Wont be staying again
Stayed 1 night in Dec 2025

6/10 Okay

Jacob A.

Travelled with family
Disliked: Amenities
Room: 2/5 Elevator: 2/5 Breakfast: 3/5 Staff/Service: 3/5 Overall: good/average
Stayed 2 nights in Dec 2025

10/10 Excellent

Joe

Great
Stayed 2 nights in Dec 2025

10/10 Excellent

Jagadish Sai pavan

Stayed 2 nights in Dec 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff and the continental breakfast was great
Stayed 1 night in Dec 2025

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, room comfort
I didn’t eat anything.
Stayed 2 nights in Dec 2025

10/10 Excellent

Marcellus

Stayed 1 night in Dec 2025

10/10 Excellent

Aryan

Stayed 1 night in Dec 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities
Room was clean staff was very polite they took care of things we asked for like more towels and clean the room eith no problems. Breakfast was good but could have had some instant oatmeal or grits.but could
Stayed 5 nights in Dec 2025

4/10 Poor

daniel

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
terrible room..bathroom was in dire need of repair...breakfast was also bad.very limited.. items not replenished..
Stayed 3 nights in Nov 2025

8/10 Good

Annabelle, lawrenceburg

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2025

8/10 Good

Randall Mark

Liked: Cleanliness, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Oct 2025

8/10 Good

Dorothy

Stayed 1 night in Dec 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
clean and staff was very helpful and nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable bed
Stayed 3 nights in Nov 2025

2/10 Terrible

ANGELLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The first night we checked in we called up front saying that we needed new sheets and things for the bed because they had blood stains that had went through the whole bedding. The guy said he cant do anything about it but we can go back to the front desk and get some new sheets. My husband went down to get the bag and the guy threw it at him. I find this type of cleanliness and attitude very u professional.
Stayed 6 nights in Nov 2025

10/10 Excellent

Cin

Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay for a quick mountain trip. Clean and comfortable. Affordable
Stayed 2 nights in Nov 2025

10/10 Excellent

Shelagh

Stayed 1 night in Dec 2025

8/10 Good

Todd M., Gonzales

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was great!!! The room was clean. Everything was great except the breakfast. Granted it was free but there was very little to choose from and the quality of the food was not good. We wound up having to go out and pay for breakfast everyday because it was so bad. If you don't ake that into account. We had a great stay for the money here.
Stayed 7 nights in Oct 2025