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Wilderness at the Smokies – River Lodge Suites

2.0 star property

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Photo gallery for Wilderness at the Smokies – River Lodge Suites

Water park
Water park
Lobby
7 restaurants, breakfast served
Courtyard

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
1424 Old Knoxville Highway, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min walk‬
  • Place, Soaky Mountain Waterpark
    ‪3 min walk‬
  • Place, Sevierville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪46 min drive‬

Room options

View all photos for Bunk Suite Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Bunk Suite Pool View

7.8 out of 10
Good
(6 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Queen Bunk Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Bunk Suite

In-room safe, desk, iron/ironing board, free cots/infant beds

Bunk Suite

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Queen Bunk Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Studio Suite, Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite, Pool View

9.4 out of 10
Exceptional
(13 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Queen Murphy Deluxe, Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Queen Murphy Deluxe, Pool View

7.6 out of 10
Good
(9 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Queen Sofa Bed

View all photos for Queen Murphy Deluxe

In-room safe, desk, iron/ironing board, free cots/infant beds

Queen Murphy Deluxe

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Sofa Bed and 1 Queen Murphy Bed

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About this property

Wilderness at the Smokies – River Lodge Suites

Along with 7 restaurants, this hotel has a golf course and free water park access. Self parking is free. Additionally, an indoor pool, 3 poolside bars, and 4 bars/lounges are onsite. Housekeeping is available on request.
Wilderness at the Smokies – River Lodge Suites offers 463 accommodations with coffee/tea makers and hair dryers. Business-friendly amenities include desks, desk chairs, and safes. Bathrooms include shower/tub combinations. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
Guests can play rounds at the 36-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. An indoor pool, a children's pool, and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Wilderness at the Smokies – River Lodge Suites, you're connected to the convention center and just a quick walk from Soaky Mountain Waterpark. Free self parking, 7 restaurants, and 3 poolside bars are available.
  • Free self parking
  • Grab something to eat at one of the 7 restaurants or 2 coffee shops/cafes, or stop for a drink at one of the 3 poolside bars or 4 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the indoor and seasonal outdoor pools
  • Services include a kid's club, a lifeguard on site, and a concierge
  • Onsite recreation includes a golf course and a playground
  • Steps from Wilderness at the Smokies and 3 minutes by foot from Soaky Mountain Waterpark
Wilderness at the Smokies – River Lodge Suites offers its guests a golf course, a complimentary water park, and a lazy river. There are 7 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges.

Event space at this hotel measures 200000 square feet (18580 square meters) and includes a conference center. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Wilderness at the Smokies – River Lodge Suites. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this Sevierville hotel.

Hidden Trail Bar and Gril - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Camp Social Restaurant - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Firefly Bar and Grill - This poolside family restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Mountain Marketplace - Onsite coffee shop. Open daily.
Grizzly Grill - Onsite restaurant. Open daily.

Property amenities

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 coffee shops/cafes
  • 3 poolside bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Camp Social Restaurant
  • Firefly Bar and Grill
  • Grizzly Grill
  • Hidden Trail Bar and Gril
  • Mountain Marketplace

Things to do

  • 36-hole golf course
  • Children's club
  • Children's pool
  • Free water park
  • Golf clubhouse
  • Indoor pool
  • Indoor pool (guest access)
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Pro golf shop
  • Seasonal outdoor pool
  • Shopping
  • Waterslide

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (200,000 square foot of space)

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (104 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
From April 13 through May 22, 2026, scheduled maintenance will take place at the onsite indoor Wild WaterDome waterpark. Select attractions may be temporarily closed during this time. Attractions at Lake Wilderness Outdoor Waterpark at River Lodge may be available on weekends, weather permitting. Guests should check Wilderness at the Smokies waterpark hours for specific opening/closure dates of affected attractions.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 13 to May 22:
  • Water park

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.41 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.

Wilderness at the Smokies – River Lodge Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 180 reviews
Rating 8 - Good. 31 out of 180 reviews
Rating 6 - Okay. 15 out of 180 reviews
Rating 4 - Poor. 14 out of 180 reviews
Rating 2 - Terrible. 16 out of 180 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Connie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Be prepared for check-in to take awhile if you book through expedia. Front desk is not trained to handle that. Our room was ready early, 1 of the few good things. We went to the water park area only to discover that at least half the water areas were closed. We went to the small rooftop pool which was extremely crowded since almost everything else was closed. Several slides were open but that was it. It is ridiculous to pay for a water park stay & they be inoperational. They could have at least offered discounts for the adventure part of the resort. Our bed was hard & uncomfortable but the pillows were ok. We ordered pizza from off site because we've had bad experiences with the resort food. So disappointed with our stay.
Stayed 1 night in May 2026

10/10 Excellent

Nekee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place could use a facelift to make the facility look brighter
Stayed 2 nights in Apr 2026

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay..Full Kitchen Studio 1 queen bed with sofa sleeper. Water park indoor and outdoor was open.
Stayed 1 night in Apr 2026

10/10 Excellent

Jeanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Apr 2026

10/10 Excellent

Khristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire family enjoyed our stay! We will be back because we had so many things we wanted to do. Checking in was a breeze and the information desk had so many thing for us to do with coupons included. The room was clean and we had a nice view of the outdoor waterpark. I was able to text whenever I needed anything and they got it done right away. The staff was friendly and helpful when needed. The food and drinks were a plus as well. We really didn't need to leave for anything.
Stayed 3 nights in Apr 2026

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very fun environment for kids!
Stayed 2 nights in Apr 2026

10/10 Excellent

Lotonia, Forsyth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to go. It’s a great place and my family loves it.
Stayed 2 nights in Apr 2026

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

6/10 Okay

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor water park was very disappointing ice cold beds was like sleeping on a rock
Stayed 3 nights in Apr 2026

10/10 Excellent

Cedric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 1 night in Apr 2026

6/10 Okay

Tykia

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was our first time and we expected a better experience. Especially for the price. We may or may not return.
Stayed 2 nights in Apr 2026

6/10 Okay

Elizabeth

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager of Hidden trails must have been over worked, I have never experienced a manager to be so rude. There were 9 of us for dinner, we waited for an hour before we even asked how much longer. She immediately had an attitude, We pointed out that people in the restaurant that came in after us had already received their food, She said oh yeah who? Point out who got their food before you. We said that we weren't going to do that because at this point everybody in the restaurant was looking in our direction, The manager stormed off and said there's only three of us. Maybe more training in customer service. This was very avoidable. On another note, customers should be made aware of changes in the waterpark prior to arrival. The maintenance made our stay difficult due to having a handicapped person with us and the closure led to her not being able to participate in our activities.
Stayed 1 night in Apr 2026

2/10 Terrible

Claudia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sorry, but was something close to a real FRAUDE!! Almost all water park attractions there were CLOSED, for “maintenance “ all weekend! Supposedly was a relaxing stay, on the lazy river and waves pool ( which were closed) and the best slides rides for the 4 kids 12 years and up in my party, Closed too!! Really was TERRIBLE!! Worst experience!! And wasted money!! ( More than $600 dollars)
Stayed 2 nights in Apr 2026

2/10 Terrible

Britteny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Half of the indoor park was closed due to construction. Very underwhelming to bring a soon to be 12 year old to the place he wamted to take his siblings too snd half of it is blocked off.
Stayed 2 nights in Apr 2026

8/10 Good

Taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place for families with kids that love to swim or play in the water.
Stayed 1 night in Apr 2026

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Apr 2026

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't too crowded for spring break, the whole family had a blast
Stayed 3 nights in Mar 2026

4/10 Poor

Dalton

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Expedia doesn’t show when there’s construction being done on the property. So half the amenities were actually closed. Wave pool was closed, lot of the slides was closed and the hot tub and others
Stayed 1 night in Apr 2026

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is awesome. Staff was awesome. Some of the pools were closed for upgrades. Wish I had known this before i booked.
Stayed 2 nights in Apr 2026

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and as soon as we got checked in we was being hounded to join a timeshare. Then we get to our room where we find it dirty still from the last guest, no bed sheet or pillows for the pull out bed, and then to top it off we was kept awake all night by the ppl next to us as they was super loud the walls are so thin, then that morning we was woke by the same loud ppl next to us it sounded like a bunch of kids and the parents just didnt care letting their kids run the hallways and make noise constantly, also the smell of pot was so bad!!! We will never stay at this resort agian even someone paid us to stay!
Stayed 2 nights in Apr 2026

2/10 Terrible

Chris

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
More than half of the park was shut down. They should at least tell people so they aren’t wasting money.
Stayed 1 night in Apr 2026

2/10 Terrible

Ruth

Travelled with family
well first off no one even said anything bout all the park was down and took the money telling me a few rides was getting worked on they never said the whole park but 2 rides inside and two outside so crowded that you couldn't even move in the ones they had going it was the worse stay ever
Stayed 1 night in Apr 2026

8/10 Good

Amelia

Travelled with family
Disliked: Staff & service, property conditions & facilities
The woman at the PAID breakfast buffet is RUDE! She should be cleaning rooms and FAR AWAY from direct customer service. Breakfast was a JOKE! I’ve had better food (and service) at a FREE CONTINENTAL BREAKFAST The rooms had been “updated” but in a very poor fashion. The bathtub faucet wasn’t even caulked to the wall so when we pulled the lever to start the shower it did nothing. We had to hold the faucet in order to pull the lever. Every shower bar was crooked. It was obvious this place was updated in a cheap and quick fashion. The waterpark was a BLAST! We will definitely be back just to visit the water park. The rest of the place we could do without though.
Stayed 3 nights in Mar 2026

10/10 Excellent

Esha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2026

10/10 Excellent

Alejandra, Woodstock

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water park! Take the kids every year and never disappoints
Stayed 3 nights in Apr 2026