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The Q Hotel

3.0 star property

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Photo gallery for The Q Hotel

Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Bar (on property)
Restaurant
Deluxe Double Room
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
12 Queens Road, Shanklin, England, PO37 6AN
  • Place, Shanklin Old Village
    ‪4 min walk‬
  • Place, Shanklin Chine
    ‪4 min walk‬
  • Place, Shanklin Beach
    ‪5 min walk‬
  • Airport, Southampton (SOU)
    ‪75 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • Water view
  • Sleeps 2
  • 2 Twin Beds

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About this property

The Q Hotel

Hotel in Shanklin with a full-service spa and a sauna
A full-service spa, a bar/lounge, and a sauna are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and spa services.
The Q Hotel offers 31 accommodations with hair dryers and portable fans. Beds feature premium bedding. 41-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Q. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

During your stay at The Q Hotel, you're just a quick walk from Shanklin Theatre. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Amenities include meeting rooms, a lobby fireplace, and coffee/tea in a common area
  • Onsite recreation includes a sauna
  • Within a 10-minute walk of Shanklin Theatre and Shanklin Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Q Hotel offers its guests a full-service spa, a sauna, and a seasonal outdoor pool. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Q Hotel also features spa services, a garden, and coffee/tea in a common area. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Shanklin hotel.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 10:00 AM.
Onsite venue #2 - This bar serves lunch only. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 to 15 for adults and GBP 15 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Hot tub
  • Spa open daily

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 16 to March 1:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15 to 15 for adults, and GBP 15 to 15 for children
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 10:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 01 and close October 01.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Queensmead Hotel
The Q Hotel Hotel
The Q Hotel Shanklin
The Q Hotel Hotel Shanklin

The Q Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 167 reviews
Rating 8 - Good. 61 out of 167 reviews
Rating 6 - Okay. 24 out of 167 reviews
Rating 4 - Poor. 9 out of 167 reviews
Rating 2 - Terrible. 3 out of 167 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, owners and staff lovely, friendly and helpful, great breakfast, will be going back at some point
Stayed 3 nights in Aug 2025

8/10 Good

Mia Mayixuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent single room given the price and breakfast is great
Stayed 1 night in Jul 2025

10/10 Excellent

Terence

Stayed 4 nights in Aug 2025

6/10 Okay

Sharly

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Q Boutique Hotel - I thought that this was the QHotel chain but realised on arrival it wasnt! Having a pool and hot tub was great - made the holiday! All the furniture at the hotel was lovely vey chic! The bar area was nice. Breakfast was great! Rooms poorly decorated, BE WARNED…water pressure for the shower was a trickle, tv in room was too big as a standalone tv and was huge (need a smaller tv and on the wall). Squeaky and uncomfortable bed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden Gem

This charming boutique hotel exceeded my expectations. From the moment I arrived, the service stood out—especially the kind receptionist who helped with my luggage after a long journey. The hotel feels like a hidden gem, with its cozy, elegant décor, velvet sofas, and soft music creating a peaceful atmosphere. The garden is beautifully kept, featuring loungers and a partial sea view, while the pool, jacuzzi, and sauna were perfect for relaxing. One small downside: a few guests took towels and blankets, which was disheartening, especially for a family-run place that puts so much care into every detail. Breakfast was a highlight. As someone who’s gluten- and lactose-free, I was impressed by how easily and kindly the staff accommodated me—and the food was delicious. My room was spotless, the shower worked perfectly, and I appreciated the personal touch of the animal-loving owners. I’d absolutely return. This isn’t just a hotel—it’s a welcoming retreat with heart
Stayed 3 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hot tub

hot tub wass good
Stayed 2 nights in Aug 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Our stay at the Q overall was lovely. The hotel its self is of a high standard. The decor is amazing and the breakfast is banging. My only gripe would be the room. It was very small and there wasn’t a lot of room to move around. The free standing tele is so big, it takes up to much room. The basin was in the bedroom. The shower was very small. I think more attention needs to be put into the rooms to give more space to customers. Probably, easier said than done in an old building. But, saying that we would stay again. The staff were great and very friendly. Thank you.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Only spent a night after a late arrival, so not much time to experience the place fully, but the night and breakfast I had were truly excellent.
Stayed 1 night in Jul 2025

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very comfortable. The staff were very friendly. The breakfast was very nice and the beach was only a five minute walk from the hotel. The bed was also very comfortable. I used the hot tub and the sauna and thoroughly enjoyed both. I would recommend it to my family. Thank you for a wonderful stay.
Stayed 5 nights in Jul 2025

6/10 Okay

Joan

Travelled with family
Q for quirky decor. Room 10 was about the size of a sea cabin. "Compact" is being generous.It suits single ocupancy only. Bar area comfortable. Good choice of drinks. Hotel is close to the sea front so convenient.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel great pool, just stuffy in a heatwave

Really lovely family hotel - fun decor, nice pool, good breakfast. Only issue is our room was very small and in the heatwave it was unbearably hot!
Stayed 4 nights in Jul 2025

6/10 Okay

Rich

Stayed 1 night in Jun 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool and outside seating a godsend

Had a relaxing stay, fabulous breakfast even though it was extremely busy at the hotel on the Sunday. Family run hotel with mum, dad and daughters working extremely hard as it was a hot weekend so they were very busy. Swimming pool area and outside bar area was a godsend and although hotel full you could always find a lounger or chair to put your feet up on.
Stayed 4 nights in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lee

Stayed 2 nights in Jun 2025

4/10 Poor

Danielle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The downstairs bar and breakfast room area had money spent on it and was nice, however the bedroom was very dated and dirty, no bedside cupboard on one side- was used to put tv on it, was clearly once on the wall. Wash Sink in the bedroom-next to drinks facility! no sink in bathroom- shower tray from the 80’s and the grout on the floor was filthy. Thick dust on furniture, wallpaper bubbles everywhere, ripped and chipped paintwork, decor awfully dark and dingy, carpet dirty, cupboard under sink- thick with dust. Pool looked dirty, yellow around the edges, so didn’t go in it. Told spa could be used but had to give an hours notice to use it, so didn’t bother. Had to book time slot for breakfast - not very holiday friendly! Staff at breakfast was not customer friendly,- I asked if I could change table at breakfast due to the lights hanging over the table and being in my face, she said the table I was about to sit on was reserved ( no sign to say this) and no one used it - clearly wanted the control rather than helping paying customer. Told me where I was “allowed” to sit, dispite other customers freely walking in and sitting where they chose. Breakfast itself was nice. Wouldn’t stay again. Parking was difficult - had to find a space on the road and climb across works being completed holding onto rusty rails to the building to get into the building. £125 for one night- double room- very over priced for the disgusting room - very very disappointed. Couldn’t wait to leave.
Dark decor- not photo of rooms on website
Chipped paint and dirty
Shower tray from 80’s dirty grout,
Stayed 1 night in Jul 2025

6/10 Okay

Lucia

Liked: Cleanliness, staff & service, amenities
The room was very tiny and with no air conditioning but the window could not be open There was a fan but was not enough to cool the room
Stayed 4 nights in Jun 2025

8/10 Good

David, Rayleigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely 3 night stay at the “Q” Perfect venue near the beach and a very short walk into Shanklin town. Rooms were nice and the pool and spa terrace was really nice. The couple who run the “Q” are very attentive and helpful. One small downside is the parking is not as straightforward as you would like, but it did not detract from having a great stay.
Stayed 3 nights in Jul 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were ony on the Island for a few days, but the hotel acted as a great place for us to explore the area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cosmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely place - interesting deco; infrared sauna, hot tub and heated outdoor swimming pool - all in great working condition; friendly staff; tasty breakfast
Stayed 2 nights in Jun 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable hotel with friendly staff in a good position in Shanklin with everything walkable in a short period. Staff were friendly and the cooked breakfast was enjoyed very much. Had a nightcap in the bar one evening and chatted to the lovely Laura who looked after us. Small irritation was shower was very under powered (think hot mist) room 23 but other than that all good and will return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel!

Nice small hotel with easy location, pleasant staff, had a small but comfortable room. Well appointed, great warm colors. Great bar, had everything we wanted. Beautiful old church across the street.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Stayed for the festival

The hotel was clean and tidy, just lacked parking and somewhere to sit when in your room. The room was occupied by a very largd TV but would have preferred somewhere to sit. There were also times that hotel staff presumed people knew how things worked, for example getting into ghd hotel after it had been locked and how breakfast works in the morning.
Stayed 4 nights in Jun 2025

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely stay at the hotel ! The decoration
Stayed 2 nights in Jun 2025