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Best Western Sheffield City Hotel

3.0 star property

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Photo gallery for Best Western Sheffield City Hotel

Daily buffet breakfast (GBP 10 per person)
Reception
View from property
Restaurant
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Room service

Explore the area

View in a map
Blonk Street, Sheffield, England, S1 2AU
  • Place, Ponds Forge International Sports Centre
    ‪6 min walk‬
  • Place, Sheffield Hallam University
    ‪7 min walk‬
  • Place, Crucible Theatre
    ‪9 min walk‬
  • Airport, Doncaster (DSA-Sheffield)
    ‪35 min drive‬

Room options

Twin Room With Extra Bed

  • Sleeps 3

View all photos for Double Room

Premium bedding, pillow-top beds, desk, laptop workspace

Double Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, River View

Superior Room, 1 King Bed, Non Smoking, River View

Superior Room, 1 King Bed, Non Smoking, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (with Single Sofabed)

Standard Room, 2 Single Beds, Non Smoking (with Single Sofabed)

Standard Room, 2 Single Beds, Non Smoking (with Single Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 2 Single Beds

Standard Double Room, 1 King Bed With Sofa Bed

  • Sleeps 3

Standard Twin Room, Multiple Beds

  • Sleeps 3

Deluxe Double Room

  • Sleeps 2

View all photos for King Room

Premium bedding, pillow-top beds, desk, laptop workspace

King Room

  • Sleeps 2

1 King Bed, Non-Smoking, Superior Room, River View, Mini Fridge

  • Sleeps 2

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includes taxes & fees
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About this property

Best Western Sheffield City Hotel

Riverfront hotel in Sheffield with a 24-hour front desk
A snack bar/deli, conference space, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a TV in a common area, a front-desk safe, and multilingual staff assistance are onsite.
Best Western Sheffield City Hotel offers 111 accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 22-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the comfortable beds at Best Western Sheffield City Hotel. During your stay, you're just a quick walk from Sheffield and Tinsley Canal Trail. You'll find features like free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Guests have great things to say about the beds and the helpful staff
  • Steps from Sheffield and Tinsley Canal Trail and 6 minutes by foot from Quasar Sheffield
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 506 square feet (47 square meters) and includes conference space. A vending machine, multilingual staff, and room service (during limited hours) are also featured at the business-friendly Best Western Sheffield City Hotel.

This 3-star Sheffield hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (GBP 10 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 10 for adults and GBP 5 for children
  • Couples/private dining
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 506 square feet of conference space
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 29
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 39

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 10 for adults and GBP 5 for children
  • Nearby parking fee: GBP 10 per day (3281 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 29 (subject to availability)
  • Late check-out fee: GBP 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Metropolitan Sheffield
Metropolitan Sure Hotel Collection Best Western
Sheffield Metropolitan Hotel
Park Inn By Radisson Sheffield Hotel Sheffield
Sheffield Park Inn
Park Inn By Radisson Sheffield Hotel
Sheffield Metropolitan Sure Collection Best Western

Best Western Sheffield City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1002 reviews
Rating 8 - Good. 361 out of 1002 reviews
Rating 6 - Okay. 178 out of 1002 reviews
Rating 4 - Poor. 71 out of 1002 reviews
Rating 2 - Terrible. 92 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Stayed 1 night in Aug 2025

10/10 Excellent

Narinedat

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location overall
Stayed 6 nights in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff on arrival
Stayed 1 night in Sep 2025

2/10 Terrible

wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good as you as hotels. Com never booked my room at the best western. I had to sit and wait for a hour in reception whilst hotel found me a room. Not happy when you have been working all day
Stayed 1 night in Sep 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great staff and very clean room

Hotel was nice and clean but a little run down in some of the communal areas. Staff were lovely and helped us with any queeries we have. Room was nice and bed massive, although its 2 singles pushed together. Room was spotlessly clean. The big downside was how hot it was in the room and through the night. There was a fan provided and this did help a little, but the room could do with aircon. Also all the room doors could do with closers added to them as they are heavy and slam shut very loudly. This woke us up several times. Overall though, for the price we paid the hotel was acceptable and I would stay again. Shout out to the friendly reception staff. It makes all the difference.
Stayed 1 night in Sep 2025

6/10 Okay

Nathaniel

Stayed 1 night in Sep 2025

8/10 Good

Philip

Liked: Property conditions & facilities
Room to hot we had a fan already in room.lift not working
Stayed 1 night in Aug 2025

10/10 Excellent

S L

Stayed 1 night in Aug 2025

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room deco was like a trip back to the 70,s. Water just trickled out of the shower. Peaces of wood patching up damaged furnishings. Milk for drinks in room was off i could not wait to get out the place and will never use best western again
Stayed 1 night in Aug 2025

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Stuart

Travelled with group
Liked: Staff & service

Good

Great for one night stay over
Stayed 1 night in Aug 2025

10/10 Excellent

Dharmesh

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waste your money!!

Avoid - Avoid - Avoid!! Disgusting customer service - Have no understanding of policy and claim different to what is stated on website , terms and conditions ect. Wouldn’t allow 18,17 year old to check in.. However following a request for a manager suddenly their decision changed and allowed this. Room was hot in addition to a non working bulb in the bathroom and sticky handprints. Avoid..
Stayed 1 night in Aug 2025

6/10 Okay

Nandipha

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and clean hotel

Lovely and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Tony

Stayed 1 night in Aug 2025

10/10 Excellent

Miss Megan

Stayed 1 night in Aug 2025

2/10 Terrible

MARY

Disliked: Property conditions & facilities
rooms are mega hot. impossible to sleep
Stayed 1 night in Jul 2025

10/10 Excellent

AMIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay. Breakfast was ok. Staff nice especially girl at reception. Room comfortable. NCP Parking not expensive with hotel discount.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious but so warm in the room

Location was very convenient to Ponds Forge. We had a superior king and the room was really spacious and clean. Bed was comfortable and the breakfast was average. Only downside was the heat in the room and floor in general (9th). Without the fun there is no way we could’ve slept in that room.
Stayed 2 nights in Jul 2025

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, staff & service

Room and hallways like a sauna

like a sauna all 24/7. no way to turn radiator in the bathroom off or down. fan provided helped a bit but not much. hallways just as hot. uncomfortable. everything else was fine.
Stayed 2 nights in Jul 2025

6/10 Okay

JK

Liked: Staff & service
Disliked: Cleanliness

Bottle of l**e found between beds. Grim.

My young child found a bottle of l**e in between the twin beds in our room on our second morning. Extra concerning being on the second morning as either the cleaning standard is so terribly low that this was missed not only when changing the room over from the previous guest but also on the previous day of our stay, or that someone in the hotel was using this room for dubious purposes during our stay. Otherwise hotel was very average, worn but adequate. Staff were all helpful.
Stayed 2 nights in Jul 2025