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Comfort Inn Shelby

2.5 star property

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Photo gallery for Comfort Inn Shelby

Coffee service
Lobby
Pool
Lobby
Standard King Non Smoking

Reviews

8.4 out of 10
Very good

Popular amenities

  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2012 E Marion St, Shelby, NC, 28150
  • Place, Earl Scruggs Center
    ‪7 min drive‬
  • Place, Atrium Health Cleveland
    ‪8 min drive‬
  • Place, Catawba Two Kings Casino
    ‪15 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard King Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard King Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(40 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn Shelby

Hotel in Shelby with free breakfast and a 24-hour business center
This smoke-free hotel features a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Inn Shelby offers 76 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Comfort Inn Shelby. During your stay, you'll be close to Moss Lake. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute drive from Moss Lake and 6 minutes from Don Gibson Theater
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Comfort Inn Shelby. Self parking is free. A complete renovation of Comfort Inn Shelby was completed in May 2019.

This Shelby hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Fireplace in lobby
  • Renovated entire property - May 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from July 29 2025 to July 29 2026 (completion date subject to change). The following areas are affected:
  • Elevator
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Shelby
Comfort Inn Shelby
Comfort Shelby
Comfort Inn Hotel
Comfort Inn Shelby
Comfort Inn Hotel Shelby

Comfort Inn Shelby Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 311 out of 646 reviews
Rating 8 - Good. 217 out of 646 reviews
Rating 6 - Okay. 64 out of 646 reviews
Rating 4 - Poor. 23 out of 646 reviews
Rating 2 - Terrible. 31 out of 646 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

salana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Robin was great! She was the receptionist when I arrived. She was courteous and kind! The only thing that went weird was that an 18 wheeler drove through the building and we had to evacuate. Robin was amazing! She made sure everyone got out safely and that she made sure everyone was accounted for. Cudos for Robyn!
Stayed 1 night in May 2025

10/10 Excellent

Peter

Stayed 1 night in May 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

The hotel staff were all very friendly and welcoming. Even on check out. The lobby and breakfast areas were always clean and smelled great. The carpet in the hallways was dated and dirty. The room was very clean. Had plenty of towels and some toiletries. The water pressure in the shower was great! The blow dryer was terrible. The bed and pillows were clean and comfy. I would go back if I came that way again. Just needs a little TLC :)
Stayed 2 nights in May 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were booked at another hotel that turned out to be a real dive, and the staff here found us a room and let us check in early.
Stayed 2 nights in May 2025

10/10 Excellent

maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Dale

Disliked: Property conditions & facilities
The room was definitely overpriced
Stayed 2 nights in Apr 2025

10/10 Excellent

Adler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

NAYKEVIOUS

Stayed 1 night in Mar 2025

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clerk let ua check in at 2pm even though check in didn't advertise until 3pm. She was super kind and friendly!
Stayed 1 night in Mar 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Lydia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was nasty
Stayed 1 night in Mar 2025

4/10 Poor

Jada

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Reading the reviews I was encouraged by the repeated comments stating the hotel was clean. Unfortunately, that was not the experience we had. The room was dated and not very clean with stains on furnishings and the remote control looked like something spilled on it. Also, the deposit hold (for incidentals) was $100!! The lady at the desk told my husband it’s usually $250 just in case someone smokes in the room. We have stayed at 5 star hotels that simply hold $25-$50. Ridiculous!! Thankfully I booked this room for my husband and daughter for just one night so my daughter could attend a basketball workout in town. More than one night would have been a no go!
Stayed 1 night in Mar 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thr floor was under construction
Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff person was polite and friendly. The room and breakfast area were clean. Breakfast, with scrambled eggs and meat, was average for this type of property. They never ran out of anything. Easy access from Highway. A good deal for the money.
Stayed 2 nights in Mar 2025

2/10 Terrible

Stephanie

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The employees we interacted with were pleasant and very nice but this was the dirtiest hotel room I have ever stayed. The room smelled like a smoking room. There was a film on everything. The walls had splashes of spilled drinks all over them. Sticky drops on the floor before entering. Some sort of rubber mat thing in the bottom of the tub. This room hasn’t been deep cleaned in YEARS. It was truly disappointing as I read all of the reviews and thought I had made a good choice. The only way to remedy this is to gut the place and start over.
Stayed 1 night in Mar 2025

8/10 Good

Tiffani

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Sleepless in Shelby

Our room and the hotel was clean, but definitely in need of updating. Furniture and carpets were worn. Typical breakfast offerings. We were on the first floor and it was very noisy. Staff was friendly.
Stayed 3 nights in Feb 2025

10/10 Excellent

Clayborne

Liked: Cleanliness, staff & service, property conditions & facilities
this is a great place to stay, there are a lot of workers in the area rebuilding after the disaster. the staff are extremely friendly and care about keeping the hotel clean. can highly recommend ahead of the more expensive options close by.
Stayed 1 night in Feb 2025

2/10 Terrible

BRIAN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had three rooms and non of them had Hot Water plus the walls are paper thin so you hear everything.
Stayed 4 nights in Feb 2025

6/10 Okay

Randy

Travelled with partner
Liked: Staff & service
Someone was smoking weed and the hallway smelled horrendous. The dining room was way to small for the number of people staying at this hotel. There was no where to sit. Also, no fresh fruit.
Stayed 1 night in Feb 2025

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Other than the facility showing its age. It was clean, the staff were very friendly and attentive, the area is convenient with food options close by and a shopping mall right next door. There is a grocery store near by as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Had a great time ! Breakfast was great and staff was wonderful!
Stayed 1 night in Feb 2025