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The Thatched Cottage Inn

3.0 star property

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Photo gallery for The Thatched Cottage Inn

Front of property
Executive Double Room
Executive Double Room
Lunch served
Classic Double Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
63-67 Charlton Rd, Shepton Mallet, England, BA4 5QF
  • Place, Kilver Court
    ‪8 min walk‬
  • Place, Royal Bath and West Showground
    ‪6 min drive‬
  • Place, Longleat Safari and Adventure Park
    ‪25 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Cottage

Family Cottage

Family Cottage

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Thatched Cottage Inn

Hotel in Shepton Mallet with free breakfast and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a garden. Free English breakfast, free WiFi in public areas, and free self parking are also provided.
The Thatched Cottage Inn offers 9 accommodations with hair dryers. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.
During your stay at The Thatched Cottage Inn, you'll be within walking distance of Kilver Court. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free English breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include meeting rooms
  • 10 minutes by foot from Kilver Court and a 4-minute drive from Royal Bath and West Showground
  • Dogs welcome for free
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Free self parking is available.

This 3-star Shepton Mallet hotel is smoke free.

Guests are served free English breakfast on weekdays from 8:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
The Thatched Cottage Inn - This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Thatched Cottage Inn

Family friendly

  • Changing table
  • High chair

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Thatched Cottage Inn Hotel
The Thatched Cottage Inn Shepton Mallet
The Thatched Cottage Inn Hotel Shepton Mallet

The Thatched Cottage Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 59 reviews
Rating 8 - Good. 17 out of 59 reviews
Rating 6 - Okay. 6 out of 59 reviews
Rating 4 - Poor. 3 out of 59 reviews
Rating 2 - Terrible. 5 out of 59 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character. Large comfortable room and huge bathroom. Staff at breakfast very friendly.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and clean and the nights were quiet and confortable. The staff were helpful and willing to adjust checkin and checkout times without imposing extra charges. Restaurant times were limited, 1 hour for breakfast and no evening meal served Sunday night. Breakfast is included in the price, though the selection of food on offer for breakfast is a lot less than you would find at, say, premier inn. So, in short, it is a small independent hotel and that has pros and cons.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient location for town centre, easy parking, clean and quiet
Stayed 1 night in Sep 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly. Helpful staff

Staff very friendly and helpful. Room clean and comfortable. Had a soundproof window so very quiet. Food exceptional.
Family room
Bathroom
Stayed 1 night in Aug 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get, clean, quiet, comfy bed,
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Sonia

Disliked: Property conditions & facilities
Tired rooms need to be painted and wall paper either updated or restuck to walls. Breakfast was limited and not ready at gje designated time. Room was spacious and a good quality matress. Bathroom was large and clean.
Stayed 1 night in Sep 2025

6/10 Okay

JAMES

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Kevin

Stayed 1 night in Sep 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Lee

Stayed 1 night in Aug 2025

8/10 Good

Khatereh

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was so satisfied with bedsheets and towels cleanliness. We had a nice and comfort sleep
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
After a long day we wanted to get a hot meal without having to go out again, we were told the kitchen wasn’t open, it would have nice to have been made aware of this as alternative plans would have been made. The rooms were comfortable, but noisy with doors banging as people arrived back late. Looks very tired and outside space requires improvement. The staff were very friendly and I understood to be new to the premises. Hopefully these concerns will be addressed
Stayed 1 night in Aug 2025

4/10 Poor

Mike

Travelled with partner
Disliked: Amenities
Advertised with room - cooked English breafast. Apparently no chef so was told when we checked in it will be a continental breakfast. Also as there was no chef there would be no evening meals for the rest of our stay. Continental breakfast was small variety pack cereals, yoghurt (just 2 available), 2 apples, 3 muffins (flies kept landing on these) & toast. Not what I would call Continental. The last morning there were some miniature pastries which were snapped up by foreign visitors.
Stayed 3 nights in Aug 2025

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 3 nights in Aug 2025

10/10 Excellent

A R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Deborah

Travelled with family and small children
There was no room available I was not helped by the staff thier who blamed Expedia and ignored me. I was left stranded with my family despite having booked and paid for my room. I was unable to make contact with Expedia who disabled typing on messages
Stayed 1 night in Aug 2025

8/10 Good

HELEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant menus need revising as little choice unless you want something with chips and greasy ones at that! On the first night I ordered one of the couple of alternatives - belly pork. The whole dish was so bad I sent it back. The manageress said she hadn’t received any other complaints but two other tables complaining about the same dish! Needless to say we ate dinner at other restaurants.
Stayed 3 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Management and staff were very welcoming.

The management and staff were very welcoming, the room was to a high standard of cleanliness, the bed was clean and comfortable. The only fault we could find was a limited menu and the non availability of a cooked breakfast. They have only recently taken over the establishment and have been left with a debt to pay from the previous proprietor. It is no longer a Green King, that was disappointing as I could of earn’t discount as a Blue light worker.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christel Caderius van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had hiked 15 miles so we were just so pleased to get in and have a good shower and a comfy bed. Just as well we were already awake though as they were sawing up wood to make decking below our room window at 7.15 am…
Stayed 1 night in Jul 2025

8/10 Good

Melinda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The beds were wonderful, the room was larger than expected and the people were very nice. I look forward to seeing what this hotel will be like after it’s renovated and has beautiful hanging baskets outdoors. It definitely needs some TLC! Adding an espresso maker for good coffee would also be a plus hint hint ;-)
Stayed 1 night in Jul 2025

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025