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Hoshino Resorts KAI Poroto

4.0 star property

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Photo gallery for Hoshino Resorts KAI Poroto

Hot springs
Creator video
Japanese-style Suite with Outdoor Bath RB2, Non Smoking
Lobby
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
1-1018-94 Wakakusa, Shiraoi, Hokkaido, 059-0902
  • Place, Upopoy National Ainu Museum and Park
    ‪1 min walk‬
  • Place, Lake Poroto
    ‪5 min walk‬
  • Place, Shiraoi Tourist Information Center
    ‪6 min walk‬
  • Airport, Sapporo (CTS-New Chitose)
    ‪44 min drive‬

Room options

View all photos for Western-style Room TA3, Non Smoking

Western-style Room TA3, Non Smoking

Western-style Room TA3, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Western-style Room FA4, Non Smoking

Western-style Room FA4, Non Smoking

Western-style Room FA4, Non Smoking

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Western-style Room with Outdoor Bath RA3, Non Smoking

Western-style Room with Outdoor Bath RA3, Non Smoking

Western-style Room with Outdoor Bath RA3, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Japanese-style Suite with Outdoor Bath RB2, Non Smoking

Japanese-style Suite with Outdoor Bath RB2, Non Smoking

Japanese-style Suite with Outdoor Bath RB2, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

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About this property

Hoshino Resorts KAI Poroto

Coffee/tea in a common area, spa services, and a 24-hour front desk are available at this smoke-free ryokan. Self parking is free.
Hoshino Resorts KAI Poroto offers 42 accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).
During your stay at Hoshino Resorts KAI Poroto, you're just a quick walk from Upopoy National Ainu Museum and Park. You'll find features like free self parking and spa services.
  • Free WiFi
  • Free self parking
  • Amenities include an elevator and coffee/tea in a common area
  • Steps from Upopoy National Ainu Museum and Park
As a guest of Hoshino Resorts KAI Poroto, you'll find spa services, coffee/tea in a common area, and an elevator. The front desk is open around the clock. Self parking is free.

This 4-star Shiraoi ryokan is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hoshino Resorts KAI Poroto Ryokan
Hoshino Resorts KAI Poroto Shiraoi
Hoshino Resorts KAI Poroto Ryokan Shiraoi

Hoshino Resorts KAI Poroto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 97 out of 121 reviews
Rating 8 - Good. 20 out of 121 reviews
Rating 6 - Okay. 2 out of 121 reviews
Rating 4 - Poor. 1 out of 121 reviews
Rating 2 - Terrible. 1 out of 121 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yu Fang

Stayed 1 night in Dec 2025

10/10 Excellent

Noriko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff. Very attentive and caring.
Stayed 1 night in Dec 2025

10/10 Excellent

Pei

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The friendly staff, their service is outstanding. There is a dedicated person who welcome you, carry your bags, give you a tour of the facility and the room. The room is clean and comfortable, great amenities, the only thing that I do not like is they blast the heater to high, even with lowering the temperature, it is still very hot. The room came with dinner and breakfast. I did not tell them in advance that my husband is allergic to diary, So there have no time to amend the menu for dinner. But for the breakfast, they were able to substitute all dishes with diary with alternatives. Service is excellent and over and above.
Stayed 1 night in Dec 2025

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Two words: the view!! It was one of the best resort we’ve stayed in. An easy 8 minute walk from the train station or 5 min taxi ride. Located next to the Ainu museum. The staff were friendly and super hospitable. When we got there we were assigned a hostess would gave us a tour of the resort and amenities. The outside livable onsen was amazing, relaxing, and had the most beautiful views of the lake and mountains. The insider onsen was nice but it is open to the public so I only went once. But the best was the onsen bath in the room, but warming it is extremely hot like boiling water lol but once you open the window it’s much more pleasant.
Stayed 2 nights in Dec 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very spacious and nice, design and ambience are so great. It will be better if it can offer upgrade option for dinner, and offer transfer service to JR station.
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room spotless, harmonious with fantastic view. Very courteous staff. It was a top quality stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Dora

Stayed 1 night in Sep 2025

10/10 Excellent

nitzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rachel Lai Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, high quality food, onsen was amazing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cyriac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place to stay.

This is an absolutely outstanding place. Unique, gorgeous architecture, top quality.
Stayed 1 night in Jul 2025

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Amenities
Room onsen tub was small, food is terrible (except for the milk pudding for dessert). There is a rotten moat that bred mosquitos and were landing on our window. No bars, facilities, amenities etc...
Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very kind and professional. The lake view was the best.
Stayed 1 night in Apr 2025

10/10 Excellent

Soyon

Stayed 1 night in Jan 2025

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and environment
Stayed 2 nights in Oct 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Japan Gems

Incredible staff and an incredible room with private onsen
Stayed 1 night in Dec 2024

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well trained staff and relaxing environment.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Stayed 1 night in Oct 2024

8/10 Good

Andrew

Stayed 2 nights in Sep 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazibg onsen and private bath in room with largw windows and pond& lake views. Very private withbexcellent meals.
Stayed 2 nights in Oct 2024

10/10 Excellent

Yoon

Stayed 1 night in Oct 2024

10/10 Excellent

Wasamon

Liked: Cleanliness, staff & service, property conditions & facilities
Food is good. Room is nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Manami

Stayed 1 night in Jul 2024

10/10 Excellent

Jaegyu, Fort Lee

Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

supakrit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024