4/10 Poor
David
Travelled with family
15 Mar 2025
Liked: Cleanliness, room comfort
My family and I stayed at The Holiday Inn Express near Shreveport to attend the Society of Krewe Mardi Gras Parade. Upon arrival, I was informed the elevator was not in service and my room was on the 3rd floor. That night was good, but in the morning, the breakfast service was unable to keep up with the amount of people using the benefit and I had to settle for oatmeal even though there was an hour and a half remaining. The last night after the parade was the worst. For some reason, my door was not opening with either of my key cards. The management on duty tried to open it but lacked the technical skills to do so and we were told to wait for the maintenance man to arrive in the morning. We were given another room to sleep in but our luggage was in the locked room. My wife and I are both diabetic and require CPAP machines to sleep and both of those things were in our locked room. Thankfully, we did not need the diabetes meds for an emergency, but our sleep was horrible without the CPAP. The maintenance man showed up the next morning and had the door open in 5 minutes. The Holiday Inn Management refused to offer any compensation other than an apology. In their opinion, since they gave us another room the situation was square. We slept in the clothes we were to the parade, but that was no concern nor the two and a half hours of them trying to open the door unsuccessfully that night. I understand things happen, but at least attempt to do right.
David
Stayed 2 nights in Feb 2025