2/10 Terrible
Sören
Travelled with partner
17 Dec 2025
Very disappointing and unacceptable experience
We had a very bad experience at this boutique (Angkor Land Urban Botique) hotel in Siem Reap. There were bed bugs in the room, as well as damp and musty areas, which made the room feel unhealthy and unsafe. We did not stay in the room and immediately informed the staff, showed them photos, and explained the situation.
We were given another room, but unfortunately it was not any better. While the staff tried to help, the overall condition of the hotel rooms is catastrophic and potentially a health risk.
Despite the fact that we did not stay even one night, no refund was offered. We had booked through Expedia, and even they did not receive approval for a refund from the hotel. The hotel showed no willingness to resolve the situation and kept the full amount for three nights.
We are extremely disappointed by the lack of responsibility and customer care and strongly advise against staying at this hotel.




Sören
Stayed 3 nights in Dec 2025


































