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Tunnel Urban Retreat

4.0 star property
VIP Access

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Photo gallery for Tunnel Urban Retreat

A pool area with lounge chairs, surrounded by palm trees and greenery.
Property video
A room with a bed, a heart-shaped decoration, and a circular mirror.
A garden with a water feature, surrounded by various trees and plants.
A poolside area with lounge chairs and a view of a building in the background.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Street 82, Siem Reap, Siem Reap Province, 171202
  • Place, Pub Street
    ‪10 min walk‬
  • Place, Old Market Area
    ‪10 min walk‬
  • Place, Angkor Night Market
    ‪10 min walk‬
  • Airport, Siem Reap Angkor Intl. Airport (SAI)
    ‪79 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom

A modern bathroom with a shower, a toilet, a black cabinet, and a television mounted on the wall.

One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two-Bedroom

A modern hotel room with a large window, a flat-screen TV, a walk-in closet, and a bathroom with a glass door.

Two-Bedroom

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for Three-Bedroom Villa

A modern hotel room with a glass coffee table, a bed with a heart-shaped pillow, and a unique circular wall design.

Three-Bedroom Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free Wi-Fi

View all photos for Double Room with Garden View

A modern hotel room with a unique curved ceiling, a large bed with rose petals, a gray sofa, a small table with a phone and a bottle, and a colorful abstract painting on the wall.

Double Room with Garden View

  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for FAMILY ROOM

A modern hotel room with a large window, a flat-screen TV, a walk-in closet, and a bathroom with a glass door.

FAMILY ROOM

  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Tunnel Urban Retreat

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and massage/treatment rooms. Housekeeping is available on request.
Tunnel Urban Retreat offers 19 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 40-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Tunnel Urban Retreat, you're just a quick walk from Angkor Night Market. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Swedish massages, manicures and pedicures, or body wraps at Romduol Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Within a 15-minute walk of Old Market Area and Pub Street
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Tunnel Urban Retreat. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Tunnel Urban Retreat was completed in June 2024.

Smoking is allowed in designated areas at this 4-star Siem Reap hotel.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.
Tunnel Urban Retreat has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 6 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Bicycle tours
  • Books
  • Cooking classes
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 1 floor
  • 4 buildings
  • Built in 2015
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Renovated entire property - June 2024
  • Rooftop garden
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 6:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 6 for adults and USD 6 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 30 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Tunnel Urban Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 6:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tunnel Urban Retreat Hotel
Tunnel Urban Retreat Siem Reap
Tunnel Urban Retreat Hotel Siem Reap

Tunnel Urban Retreat Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 16 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 0 out of 19 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. All staff very friendly, very clean and nice room. Vety affordable. Would highly recommend. Loved my stay here and would book again
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Quiet, peaceful & staff are just so friendly & helpful. Close to places to eat etc
Stayed 1 night in Jan 2025
Verified

6/10 Okay

ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Out of town residence so quiet and peaceful ..
Stayed 7 nights in Nov 2025
Verified

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, good food, friendly and nice staff. Very accomodating
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fabulous. So polite helpful always smiling
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Tunnel Urban Retreat. The staff were amazing, friendly and helpful. We had a group of 6 people in the 3 bedroom suite and it was perfect for our group with quiet rooms. The pool was excellent, an oasis in the middle of the city. Walking distance to the night market, old market, great food. I would recommend this to anyone coming to Siem Reap.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in this lovely oasis. Very friendly, helpful staff. The pool is very accommodating and we had a great fun time. Nice uniquely designed room as its name, Tunnel. Highly recommend and can't wait to come back some days
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so gracious and helpful. Lived the different design of the rooms and the pool
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times. Quiet street. Staff is fantastic. Will be back and stay again. Value in property
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique room design, compact room, environment-friendly. Pool is very inviting
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fantastic stay at this newly reopened, Tunnel. The room is uniquely designed in responding to environmental consciousness. Lovely pool overgrown by tropical garden. Can't describe enough about the staff, they are young but very engaging and helpful.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in cozy, uniquely designed room at Tunnel. The location is quiet and atmosphere is relaxing. Staff bring big advantage with caring, friendly service. Pool is very inviting. Hotel offer free evening drop-off service to town which is very helpful and thoughtful. Highly recommend this little Tunnel
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider hatten wir 2 Tage an denen das Zimmer nicht gereinigt wurde. Nach unserer Beschwerde am 2. Tag ist es dann aber noch gemacht worden
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Soline

Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

scott

Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Caroline

Stayed 3 nights in Feb 2025
Verified

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024