4/10 Poor
THOMAS, Riverside
Travelled with family
13 Aug 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was styled as "New" when I found it on Orbitz. It is NOT a new property. The front lobby area has been completely renovated so it looks bright and refreshing from the pictures. Perhaps the ownership might be new, but the hotel is dated, not yet remodeled, and honestly falling apart. I have never been to a hotel that advertises free breakfast, and then had such a poor fare. If you like hotdogs cooked in onions as your daily main course, this might be your kind of breakfast. It was not mine.
We had a wall-mounted flatscreen TV in our room. . . but the hotel told us the first day it did not work. The room came with a rainfall shower head. . .but it did not work, so maintenance had to change the shower head before we could shower again on the second day. The air conditioner in our room was excellent, so we could sleep comfortably, but neither the lobby nor any of the common areas of the hotel are cooled by AC. It seems like a 1960s hotel in many many ways.
The hotel staff were friendly and accommodating, and they are likely the only reason I stayed past our first night.
The hotel is conveniently across the street from the Angkor National Museum, and there are a number of restaurants within walking distance. Depending on the weather or the time of day, walking around the area is easy and convenient. There are also some higher-end souvenir shops nearby.
We stayed four nights, and I wish I had chosen a better hotel for our visit to Siem Reap.
THOMAS
Stayed 4 nights in Aug 2024