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Hotel Chancellor@Orchard

3.5 star property

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Photo gallery for Hotel Chancellor@Orchard

Exterior
Lobby
Outdoor pool
Outdoor banquet area
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
28 Cavenagh Road, Singapore, 229635
  • Place, Orchard Central
    ‪2 min walk‬
  • Place, Orchard Road
    ‪3 min walk‬
  • Place, ION Orchard
    ‪12 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Triple Room

Bathroom

Deluxe Triple Room

  • Sleeps 3

View all photos for Deluxe Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Double or Twin Room

8.2 out of 10
Very good
(17 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premier Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Premier Double or Twin Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Triple Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Triple Room

  • Sleeps 3

View all photos for Deluxe Room 2 Single bed

In-room safe, desk, soundproofing, free WiFi

Deluxe Room 2 Single bed

  • Sleeps 2

View all photos for Premier Triple Room

In-room safe, desk, soundproofing, free WiFi

Premier Triple Room

  • Sleeps 3

View all photos for Deluxe Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Room

  • Sleeps 2

View all photos for Premier Room

In-room safe, desk, soundproofing, free WiFi

Premier Room

  • Sleeps 2

View all photos for Deluxe Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Double or Twin Room

  • Sleeps 2

View all photos for Premier Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Premier Double or Twin Room

  • Sleeps 2

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The price is €108
includes taxes & fees
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About this property

Hotel Chancellor@Orchard

An outdoor pool, a restaurant, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include a children's pool, concierge services, and dry cleaning.
Hotel Chancellor@Orchard offers 488 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Chancellor@Orchard, you're just a quick walk from Orchard Road. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • Within a 15-minute walk of Orchard Road and ION Orchard
There's a restaurant on site. Public spaces have free WiFi. Hotel Chancellor@Orchard offers its guests an outdoor pool and a children's pool. There are 4 meeting rooms available. A terrace, a vending machine, and tour/ticket assistance are also featured at the family-friendly Hotel Chancellor@Orchard. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Singapore hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Bistro@Chancellor - This restaurant serves breakfast, lunch, and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (SGD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: SGD 20 for adults and SGD 15 for children
  • A restaurant

Restaurants on site

  • Bistro@Chancellor

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Chancellor@Orchard

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 20 for adults and SGD 15 for children
  • Self parking fee: SGD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard
Chancellor@Orchard Singapore
Chancellor@Orchard
Hotel Chancellor@Orchard Hotel
Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard Hotel Singapore

Hotel Chancellor@Orchard Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 127 out of 701 reviews
Rating 8 - Good. 278 out of 701 reviews
Rating 6 - Okay. 191 out of 701 reviews
Rating 4 - Poor. 68 out of 701 reviews
Rating 2 - Terrible. 37 out of 701 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

K h

Stayed 1 night in Dec 2025

10/10 Excellent

Phyllis C

Stayed 2 nights in Nov 2025

8/10 Good

Serena

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and so convenient to Orchard road shopping. The hot water urn in room is a plus, shower bath too high. The hotel service is very good at check in.
Stayed 2 nights in Dec 2025

8/10 Good

Wen Soon

Liked: Cleanliness, staff & service, amenities
Convinient
Stayed 3 nights in Dec 2025

10/10 Excellent

Marek

Stayed 2 nights in Dec 2025

10/10 Excellent

Suryaprakash

Stayed 4 nights in Dec 2025

8/10 Good

Sophia

Travelled with family
Liked: Amenities
Everything was good. Good pricing and location. Would recommend and come back to the same hotel for next stay. However TV did not work and room was a little small. Overall good experience!
Stayed 4 nights in Dec 2025

10/10 Excellent

YI WEN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s my first time stay here. I am travelling with my 2 yo baby, the amenities in the room are full equipped, decent enough for 2 nights stay. Love the heater and easier for me to prep milk for my baby and refill hot water. Clean bedsheets, pillow and towels. Front officer, concierge, cleaner lady are helpful and kind. This hotel located in strategic location in Orchard, easier walking distance to MRT and shopping malls near by. Definitely will have my next visit for my family trip or business trip 😉
It’s convenient to have a water heater that can instantly get hot water 💧 during my stay and for my 👶🏻.
Beautiful canning park nearby and you can commute by MRT or the Dhoby Ghaut Station.
View from hotel level 8 lift waiting area 🥰 Beautiful
Stayed 2 nights in Dec 2025

8/10 Good

GO

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff was friendly, good location.
Stayed 3 nights in Dec 2025

2/10 Terrible

Carmi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely write reviews, but this hotel experience was so terrible that I feel obligated to warn others. From the moment we stepped into the room, it was obvious how outdated everything was. The furnitures were dusty, and the whole place felt neglected. For a room booked for three people, they provided only two towels. When I called to request an additional towel, the lady on the phone rudely told me, “We only provide two.” After I reminded her that three of us checked in, she very reluctantly said she would give one but made it clear they “don’t normally do it.” The tone alone was enough to make me feel like I was inconveniencing them. It only got worse. When I checked the pillows, they smelled bad—definitely not washed or fresh. I asked reception for clean ones, and after some time a lady brought two replacements. When we tried returning the smelly pillows, she even asked, “You can’t use these pillows ah?” I told her plainly that they didn’t smell clean. She then said, “Go ahead, check this one,” referring to the new pillows, as if we were being difficult for expecting basic hygiene. Our first night was unbearable. The air-conditioning barely worked and the room stayed uncomfortably hot. On top of that, my husband and I kept waking up because our bodies were itchy from the sheets. It was impossible to rest. We had paid for three nights, but the conditions were so bad, unclean, and uncomfortable that we ended up booking another hotel just to escape this place.
Stayed 3 nights in Nov 2025

8/10 Good

Vilma

Stayed 3 nights in Sep 2025

6/10 Okay

Angela

Liked: Amenities
Great location close to Orchard Road, shops, food and transport. Our room was dated and a little run down. Had to call maintenance to fix the drain in the shower and leaking toilet. Staff were friendly and helpful. Lovely cleaning staff. Water filer and heater was a nice touch. Nice view. Loved the super cold air con and having a fridge was appreciated.
Stayed 4 nights in Nov 2025

8/10 Good

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Brian Eliot

Stayed 1 night in Nov 2025

6/10 Okay

Ian

Liked: Cleanliness
It was ok..
Stayed 3 nights in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Staff good, room clean, breakfast fantastic
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good location
Stayed 2 nights in Oct 2025

4/10 Poor

Massimo

Disliked: Amenities, property conditions & facilities
old and smelly room
Stayed 2 nights in Oct 2025

8/10 Good

HITESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2025

8/10 Good

Trung

Liked: Cleanliness, amenities, property conditions & facilities
Shop nearby
Stayed 1 night in Oct 2025

6/10 Okay

Diomel Bueno

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No price on store items for sale. Gouge in prices
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping was good, lots to see and do
Stayed 6 nights in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect, especially the airconditioning. The beds were comfortable, and room was clean and tidy. Reception was also very nice. If any comment : The pool was very nice, but all the airconditioning units were on the roof, making a lot of noise in the pool area. So much you could hardly hear the other person speak. Thst was a little dissipointing.
Stayed 5 nights in Oct 2025

10/10 Excellent

CORDIAL, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

CORDIAL, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025