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- Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
- Free WiFi
- Free self-parking
- Enjoy international cuisine while dining at Makan at Jen
- Buffet breakfast served daily for a fee
- Take a swim in the outdoor pool or soak in the spa tub
- Services include babysitting, dry cleaning/laundry and tour or ticket assistance
- On-site recreation includes a 24-hour health club
- Guests have good things to say about the accommodation for the cleanliness and overall comfort
- Steps from Orchard Central and 7 minutes by car from National Museum of Singapore
Hotel Jen Orchardgateway Singapore by Shangri-La ratings based on 17 verified reviews
Guest reviews for Hotel Jen Orchardgateway Singapore by Shangri-La
All you need from a hotel in a superb location
29 Sep 2017 by Hervé Duboscq
Hi Roger, Thank you for your wonderful review. I am so delighted to hear that you have enjoyed your overall stay with us. Indeed, we are very well located in the heart of the city and situated right above the MRT makes us very accessible. We encourage our guests to use our bamboo bicycles available at level 1 to explore the city due to our great location. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore
22 May 2019 by Julian Wipper
Hi Anonymous Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed our central location and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
2 May 2019 by Julian Wipper
Hi king Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
11 Mar 2019 by Julian Wipper
Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
14 Jan 2019 by Julian Wipper
Hi Traveller Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
Pour la piscine
28 Mar 2018 by Hervé Duboscq
Hi pierre, Thank you for the wonderful review. We are so glad to hear that you enjoyed your overall stay with us. Indeed, our award-winning rooftop infinity pool is the best part of our hotel and also the best one that you can find in the city. It is an urban oasis in the midst of the busy Orchard Road and it also has breath-taking views of the city which makes it the perfect place to unwind and relax. Furthermore, we use natural sea salt instead of chlorine which is not as drying to the skin. We will reflect to the team about lift issue that you have brought up and we will look into it to give our guests a better experience. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore
Hotel mit idealem Standort
31 Jan 2018 by Herve
Thanks for the great review and it's a delight to learn that you have enjoyed the accessibility of the hotel. We hope to welcome you back again. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore
9 Nov 2017 by General Manager
Dear minna, Thank you for sharing your lovely review with us! It is our pleasure to be at your service and hope you enjoyed the "Jen" standard of service. Our rooftop pool is one of the highly raved facility and I'm glad you loved it! My team and I are looking forward to welcoming you back for another memorable day. Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore
Top Cityhotel mit Ausspanndeck auf dem Dach
31 Oct 2017 by General Manager
Dear Gerard, Thank you for sharing your positive experience with us. I am happy to know that you've enjoyed the 'Jen' services and facilities from all my team. We are located in the heart of the city and surrounded by major shopping mall and boutique which most of our clients do love the locations. Makan@Jen buffet breakfast is popular among our clients especially for kids as the loved the large spreads of desserts and pastries. My team and I looking forward to seeing you soon and have a lovely day. Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore
Zentral, sehr sauber
31 Oct 2017 by General Manager
Dear Chris, Thank you for recommending Hotel Jen Orchardgateway Singapore. It is great to know that the hotel's location and facilities have served you well during your stay. We hope you have enjoyed the rooftop pool with views across the city to Marina Bay as well as our buffet breakfast with ice cream and desserts. Free feel to contact us, for any assistance in planning your next visit. My team and I look forward to hosting you again, have a lovely day! Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore
About the Hotel Jen Orchardgateway Singapore by Shangri-LaLocation 277 Orchard Road, Singapore, 238858
Hotel Jen Orchardgateway Singapore by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square metres) and includes conference rooms. A rooftop terrace, tour or ticket assistance, and vending machine are also featured at the business-friendly Hotel Jen Orchardgateway Singapore by Shangri-La. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.
- 499 guestrooms or units
- 10 levels
- 2 bars or lounges
- 452 sq ft of conference space
- 42 sq. m of conference space
- Dining venue
- Bar by the pool
- Coffee shop
- Childcare (surcharge)
- Terrace on the roof
- Conference space
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Computer for guest use
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- Outdoor pool
- Free WiFi
- Babysitting or childcare (surcharge)
- Free cots/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
- Airport: Singapore (SIN-Changi) (24 km / 14.9 mi)
- Metro station: Somerset Station (0.1 km / 0.1 mi)
- Parking: Free self parking
Hotel Jen Orchardgateway Singapore by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
- In-room dining (24 hours)
- Flat-screen television
- Cable channels
- Coffee maker
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Local calls (free)
- Laptop safe
- Toiletries (free)
- Iron and ironing board available
- Blackout drapes
- Air conditioning
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Bay Watch at Jen – This poolside rooftop bar only serves light fare.
Lounge at Jen – On-site bar.
Late-night fare is available from 24-hour room service.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- In-room accessibility
- Check-in time starts at 2 PM
Special check-in instructions:
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! One child stays free when using existing bedding.
- Rollaway/extra beds are available for SGD 105.93 per night.
- Free cribs (infant beds)!
- Pets and service animals are not allowed at Hotel Jen Orchardgateway Singapore by Shangri-La
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No pets or service animals allowed
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
- Rollaway bed fee: SGD 105.93 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Hotel Jen Orchardgateway Singapore Shangri-La
- Hotel Jen Orchardgateway
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- Hotel Jen Orchardgateway Shangri-La
- Jen Orchardgateway Singapore Shangri-La
- Jen Orchardgateway Shangri-La
- Hotel Jen Orchardgateway Singapore by Shangri La
You should know
- Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- Pets and service animals are not allowed on site.