4.5 out of 5

"Set on Orchard Road, the main shopping street and immediately above Somerset MRT station (you can get there by lift form the hotel!). Very friendly r ... " More

By a verified traveller on Sun 10 Sep 2017

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Hotel Description

The sightseeing around Hotel Jen Orchardgateway Singapore by Shangri-La gets good marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Orchard Road. Free WiFi in public areas, free self-parking and 2 bars are available. This 4-star hotel has 499 rooms over 10 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Makan at Jen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a 24-hour health club
  • Guests speak favourably about the comfortable guestrooms and the local sightseeing
  • Steps from Orchard Central and a 3-minute drive from Peranakan Museum

Superior Twin Room, City View

Bed Count 2 Single Beds Maximum Occupancy 2 Max
€144* Per night/room 6 Sep - 7 Sep

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Panorama Club Twin Room

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Jen Orchardgateway Singapore by Shangri-La ratings based on 18 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Jen Orchardgateway Singapore by Shangri-La

Everyone (14) Business (1) Couples (1)
5 out of 5

All you need from a hotel in a superb location

Pros: Location, location, location Rooftop pool
Cons: N/A
Location: Location, location, location. Being above an MRT station means you can get everywhere really easily. Or you can walk out onto Orchard Road
Set on Orchard Road, the main shopping street and immediately above Somerset MRT station (you can get there by lift form the hotel!). Very friendly reception, very comfortable room of a decent size, with a good view and the rooftop[ pool is outstanding. Wont bother looking elsewhere next time in Singapore

Posted by , from Rickmansworth on 10 Sep 2017

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Comment from Hotel Management

29 Sep 2017 by Hervé Duboscq

Hi Roger, Thank you for your wonderful review. I am so delighted to hear that you have enjoyed your overall stay with us. Indeed, we are very well located in the heart of the city and situated right above the MRT makes us very accessible. We encourage our guests to use our bamboo bicycles available at level 1 to explore the city due to our great location. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Posted by on 7 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Julian Wipper

Hi Anonymos, Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
alles tiptop, gute Lage mit direkter Anbindung an Metro, Schwimmbad auf dem Dach mit super-aussicht ist top

Posted by on 18 May 2019

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Comment from Hotel Management

22 May 2019 by Julian Wipper

Hi Anonymous Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed our central location and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Das Hotel ist sehr gut und was die Lage im Land wirklich gut gefallen hat.

Posted by on 30 Apr 2019

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Comment from Hotel Management

2 May 2019 by Julian Wipper

Hi king Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Perfect rooms, clean, friendly and helpful Employee.... Great place to stay

Posted by on 8 Mar 2019

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Comment from Hotel Management

11 Mar 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Posted by on 14 Jan 2019

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Comment from Hotel Management

14 Jan 2019 by Julian Wipper

Hi Traveller Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Pour la piscine

Pros: Piscine
Cons: Séparer la salle de bain de la chambre , diminuer l’attente aux ascenseurs
Location: Très central collé à un centre commercial
Lobby au 10 e étage, 2 ascenseurs a prendre , bien situé , hôtel sympa sans plus , chambre moyenne salle de bien pas séparé de la chambre par contre piscine à ciel ouvert sur le toit très belle

Posted by , from marseille on 6 Mar 2018

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Comment from Hotel Management

28 Mar 2018 by Hervé Duboscq

Hi pierre, Thank you for the wonderful review. We are so glad to hear that you enjoyed your overall stay with us. Indeed, our award-winning rooftop infinity pool is the best part of our hotel and also the best one that you can find in the city. It is an urban oasis in the midst of the busy Orchard Road and it also has breath-taking views of the city which makes it the perfect place to unwind and relax. Furthermore, we use natural sea salt instead of chlorine which is not as drying to the skin. We will reflect to the team about lift issue that you have brought up and we will look into it to give our guests a better experience. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Hotel mit idealem Standort

Pros: Die ideale Lage sowie die Dachterrasse mit dem Pool - fantastische Aussicht auf die Stadt.
Direktzugang zur MRT-Station, so kann praktisch alles bequem erreicht werden.

Posted by on 5 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by Herve

Thanks for the great review and it's a delight to learn that you have enjoyed the accessibility of the hotel. We hope to welcome you back again. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Hyvä hotelli

Pros: Allas-alue ja sijainti
Cons: Aamupalalla ei kovin paljon syötävää ellei ole kiinalaisten ruokien ystävä
Location: Pääkadun varrella erinomaisella sijainnilla, bussi-, metro- ja taksitolpat ihan vieressä
Henkilökunta oli todella mukavaa ja ystävällistä. Huone oli tilava (club-taso) ja siisti. Sänky hyvä nukkua ja allas-alue viihtyisä. Sijainniltaan mielestäni erinomaisella paikalla pääkatu Orchard roadin varrella

Posted by on 6 Nov 2017

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Comment from Hotel Management

9 Nov 2017 by General Manager

Dear minna, Thank you for sharing your lovely review with us! It is our pleasure to be at your service and hope you enjoyed the "Jen" standard of service. Our rooftop pool is one of the highly raved facility and I'm glad you loved it! My team and I are looking forward to welcoming you back for another memorable day. Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Top Cityhotel mit Ausspanndeck auf dem Dach

Wir haben 2 Nächte im Jen Orchard Gateway genossen und waren rundum zufrieden. Besonderes: sehr freundliches Personal

Posted by , from Schweiz on 29 Oct 2017

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Comment from Hotel Management

31 Oct 2017 by General Manager

Dear Gerard, Thank you for sharing your positive experience with us. I am happy to know that you've enjoyed the 'Jen' services and facilities from all my team. We are located in the heart of the city and surrounded by major shopping mall and boutique which most of our clients do love the locations. Makan@Jen buffet breakfast is popular among our clients especially for kids as the loved the large spreads of desserts and pastries. My team and I looking forward to seeing you soon and have a lovely day. Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore

About the Hotel Jen Orchardgateway Singapore by Shangri-La

Location 277 Orchard Road, Singapore, 238858

Property Features

Hotel Jen Orchardgateway Singapore by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square metres) and includes conference rooms. A rooftop terrace, tour or ticket assistance, and vending machine are also featured at the business-friendly Hotel Jen Orchardgateway Singapore by Shangri-La. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (22 km / 13.7 mi)
  • Metro station: Somerset Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Jen Orchardgateway Singapore by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Bay Watch at Jen – This poolside rooftop bar only serves light fare.

Lounge at Jen – On-site bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Hotel Jen Orchardgateway Singapore by Shangri-La

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Traders Hotel
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Singapore
  • Hotel Jen Orchardgateway Singapore Shangri-La
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  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
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You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.