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The Quay Hotel West Coast

3.0 star property

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Photo gallery for The Quay Hotel West Coast

Lobby
Deluxe Twin Room
Exterior
Deluxe Double Room | Bathroom
Food and drink

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
428 Pasir Panjang Road, Singapore, 118769
  • Place, National University of Singapore
    ‪2 min walk‬
  • Place, West Coast Park
    ‪3 min walk‬
  • Place, Haw Par Villa
    ‪2 min drive‬
  • Airport, Singapore (SIN-Changi)
    ‪39 min drive‬

Room options

View all photos for Superior Room With No Window

In-room safe, desk, laptop workspace, blackout curtains

Superior Room With No Window

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows

Superior Double Room, No Windows

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Triple Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Triple Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room With Twin Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room With Twin Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room With Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room With Double Bed

  • Sleeps 2
  • Free Wi-Fi

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About this property

The Quay Hotel West Coast

This smoke-free hotel features a restaurant, a meeting room, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
The Quay Hotel West Coast offers 42 air-conditioned accommodations with safes and complimentary newspapers. 30-inch flat-screen televisions come with cable channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

During your stay at The Quay Hotel West Coast, you're just a quick walk from National University of Singapore. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute walk from West Coast Park and 4 minutes by foot from National University of Singapore
  • Airport shuttle service available for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Quay Hotel West Coast. Self parking is free.

This 3-star Singapore hotel is smoke free.

The Quay Hotel West Coast has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Quay Hotel West Coast

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: SGD 55 (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The Quay Hotel West Coast offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

The Quay Hotel West Coast Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 138 reviews
Rating 8 - Good. 52 out of 138 reviews
Rating 6 - Okay. 28 out of 138 reviews
Rating 4 - Poor. 14 out of 138 reviews
Rating 2 - Terrible. 12 out of 138 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, close to public transport and restaurants. Clean and friendly personnel.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

George

Liked: Cleanliness
Excellent location close to NUS university and theres is an entire block of restaurants and a 7-11 convenience store right around the corner of hotel. Also access to number of buses makes it convenient for public transpiration too. Room was cleaned up well each day too. Bathroom is small with shower head right next to toilet which we weren’t used to but it worked.
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

PAVITHRE

Good stop for business travellers.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Piyanuch

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly staff
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel for stay at NUS
Stayed 13 nights in Aug 2023
Verified

10/10 Excellent

Abiodun

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Stayed 17 nights in Mar 2023
Verified

8/10 Good

Merkna

Liked: Cleanliness, staff & service
This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!
Verified

8/10 Good

Thijs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room (made up everyday). Bus stops very close by.
Stayed 6 nights in Apr 2023
Verified

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Hiroki

Liked: Cleanliness, staff & service
The convenient location for someone who has to work at NUS for a short timemperiod
Stayed 5 nights in Sep 2024
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Kushan Sudheera

Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay

The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Stayed 8 nights in Apr 2023
Verified

4/10 Poor

PATRICK

Disliked: Staff & service, property conditions & facilities, room comfort
Quite expensive for this kind of hotel, room very small, no separation between shower and toilet
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

YUICHI

Liked: Cleanliness
very good.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very good
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Yu

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the rooms varies greatly.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
Stayed 8 nights in Jun 2024
Verified

8/10 Good

Mohdaifizul

Liked: Cleanliness, staff & service
All ok
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Sharafali

Nothing to add
Stayed 2 nights in Dec 2024
Verified

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Xxxxhjic
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NIGHTMARE

How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
Stayed 7 nights in Oct 2023
Verified

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never stay here

Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Stayed 4 nights in Jun 2024
Verified

6/10 Okay

Anne-Marie

Liked: Cleanliness
Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.
Verified

2/10 Terrible

Lorelei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend

The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Stayed 6 nights in Feb 2023