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Stonewood Inn & Suites Carrollton - Smithfield

2.0 star property

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Photo gallery for Stonewood Inn & Suites Carrollton - Smithfield

Lobby
Exterior
Hallway
Lobby sitting area
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
20080 Brewers Neck Blvd, Smithfield, VA, 23314
  • Windsor Castle Park
    ‪8 min drive‬
  • Smithfield and Isle of Wight Visitor Center
    ‪10 min drive‬
  • Christopher Newport University
    ‪25 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪45 min drive‬

Room options

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite

Honeymoon Studio Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

1 bedroom, desk, laptop workspace, blackout curtains

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Single Room

1 bedroom, desk, laptop workspace, blackout curtains

Executive Single Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Studio Suite

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Stonewood Inn & Suites Carrollton - Smithfield

Hotel in Smithfield with free parking
Express check-out, a garden, and a picnic area are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine. Weekly housekeeping is available.
Stonewood Inn & Suites Carrollton - Smithfield offers 72 air-conditioned accommodations with hair dryers and irons/ironing boards. 50-inch LED televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

During your stay at Stonewood Inn & Suites Carrollton - Smithfield, you'll be within walking distance of Sentara St. Luke's. Enjoy features like free WiFi in public areas and free self parking.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Amenities include a multilingual staff and a vending machine
  • Within a 15-minute walk of Sentara St. Luke's and St. Luke's Church
  • Dogs welcome for a fee (restrictions apply)
Stonewood Inn & Suites Carrollton - Smithfield offers its guests a vending machine, multilingual staff, and a garden. WiFi is free in public spaces. Stonewood Inn & Suites Carrollton - Smithfield also features a picnic area and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Smithfield hotel.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Microwave

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee: USD 20.00 for check-in between 11:00 PM and 6:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 50.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: USD 20.00 for check-in between 11:00 PM and 6:30 AM
  • Late check-out fee: USD 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
The front desk at this property is open daily from 9:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Carrollton Inn Suites
Carrollton Inn Suites Smithfield
Stonewood Inn Suites of Carrollton Smithfield
Stonewood Hotel Suites of Carrollton Smithfield
Stonewood Inn & Suites Carrollton - Smithfield Hotel
Stonewood Inn & Suites Carrollton - Smithfield Smithfield
Stonewood Inn & Suites Carrollton - Smithfield Hotel Smithfield

Stonewood Inn & Suites Carrollton - Smithfield Reviews

Reviews

6.0
Rating 10 - Excellent. 22 out of 114 reviews
Rating 8 - Good. 23 out of 114 reviews
Rating 6 - Okay. 19 out of 114 reviews
Rating 4 - Poor. 22 out of 114 reviews
Rating 2 - Terrible. 28 out of 114 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

anthony

Liked: Cleanliness
Ok services
Stayed 1 night in Mar 2025

6/10 Okay

Kenneth, Colonial Heights

Disliked: Staff & service, amenities
The place suited the bare minimum for what I needed. It had two overpriced vending machines, an ice machine that was broken, and weak wifi. It also took time to get to somewhere decent to eat. But it was close to where I needed to be and was cheap. Remember kids, you truly do get what you pay for.
Stayed 1 night in Mar 2025

8/10 Good

melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Darryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Switched rooms 3 times 1st room smelled horrible, 2nd room toilet didn't work 3rd room filled wit rust and mildew ultimately i wasted money didn't stay there 3 hrs because it was impossible to be comfortable definitely wouldn't refer anyone there
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here

Roaches are everywhere! It smells like dead Roaches!!!! I'm so sick to my stomach and we have a very important court date in your town!!! Absolutely not how we wanted our night to be! The ratings for this place are 100% wrong! Guy at the desk was kind and informative only reason you got 1 star on other things. There were more roaches than the 2 pictured!
Stayed 1 night in Feb 2025

2/10 Terrible

REGINALD

Stayed 3 nights in Feb 2025

6/10 Okay

Aris

Travelled with partner
Liked: Staff & service
The property was conveniently located and priced; however, needed cleaning, paint, and replacement locks on at least one exterior door. The single-pane windows allowed much of the local highway noise into the room and the HVAC was very noisy. The staff was not present at the front desk the three times I approached it; however, responded quickly and was helpful when called on the posted phone number. During my week stay, I went to get fresh towels, but had to return the used ones prior due to their limited supply.
Stayed 7 nights in Feb 2025

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
mold in showers. sheets didnt look cleaned and had stains. some kind of splatter on the fridge and counter tops. night stand dirty/stained
Stayed 1 night in Feb 2025

10/10 Excellent

Tamika

Travelled with partner
Disliked: Amenities
That 100 dollars deposit too high. Room old out dated internet sucks but it’s ok not worth the money
Stayed 1 night in Feb 2025

2/10 Terrible

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is not as advertised here. Avoid.

The first thing we noticed when we pulled up was that the Hotel had signs all around that it was an Eco Lodge, not "The Stonewood Inn & Suites" The man behind the desk wore a hoodie behind a pane of bulletproof glass and he looked like Emperor Palpatine. He didn't have our reservation through Hotels.com and took forever to check us in. The room was disgusting with a couple dead roaches about and dirt and grime over everything. It was cold and uncomfortable even with the heater there. Lastly, and particularly frustrating is that it is advertised that there is a continental breakfast. There is none. We went to the lobby at around 8am, no one was behind the front desk, there was no food of any kind in the table/counter area. There was one carafe of coffee with coffee so cold that it must have been made the day before. I would have asked for my money back there, but no one ever came back to the front desk. This "Inn and Suites" is more of a no-tell motel with hot and cold running roaches. Avoid at all costs.
Stayed 1 night in Feb 2025

8/10 Good

Cathey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We stayed for 2 weeks while visiting our son and grandkids over the Christmas and New Year holidays. The staff was courteous and friendly. Since we had never stayed at this location before we asked to see the room before we checked in and they were very happy to help even though it was late at night. The room was clean and comfortable.
Stayed 13 nights in Dec 2024

4/10 Poor

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet seat had dried urine on it. The room smelled bad. The toilet had black crud all around the bottom. The shower had stains on the tub bottom and black mold in all of the crevices. The sink had black crud all around the drain.
Stayed 1 night in Jan 2025

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Room was not the cleanest. The water pressure in the shower was amazing!!! Beds were comfortable. Staff was friendly. Overall was a good place to stay. Stayed for 5 days.
Stayed 5 nights in Jan 2025

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No service, inflexible booking

Be careful booking this. Reservations seem only to be refundable within a few hours of you making the booking. The room had no room service, and we had to take our dirty towels to the front desk to have them replaced. Trash also isn't removed from the room. Bathroom was in poor condition with dirt around the edges of the floor, the plug had been removed from the bath, and the door barely closed. The air conditioner blasted about 30 seconds of arctic air before switching to warm air (and it was sub freezing outside).
Stayed 3 nights in Jan 2025

6/10 Okay

DANIEL

Liked: Staff & service
Stayed 4 nights in Jan 2025

6/10 Okay

Anthony

It was close to my work.the tv didn’t work very good!
Stayed 4 nights in Jan 2025

10/10 Excellent

Davion

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2025

6/10 Okay

George

The heat/AC unit in the room was very noisy when it was running. It woke me up every time it started up.
Stayed 1 night in Dec 2024

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

christopher

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping at all, hard to get somebody at the front desk
Stayed 7 nights in Nov 2024

8/10 Good

Phil

Travelled with family
Good little spot. Quick stay, the staff was friendly and the area is quiet.
Stayed 3 nights in Nov 2024

4/10 Poor

Marufah

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It would be ideal if you were traveling and needed a place to stay the night. If not, find alternative I had made a payment online before my visit but got there and was asked for a $100 deposit fee that must be a cash payment. The room had this foul smell, and the microwave was rusted. I asked for a change of room, which was a bit more conducive than the prior one, but the situation didn't differ much.
Stayed 1 night in Nov 2024

8/10 Good

Lora

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort

Uninhabitable….but the AC worked great!!

I was grateful I only booking it for one night. There were dead bugs in the fridge (took pics) and the freezer in the little dorm fridge was disgusting. I had carry out that needed to be put in the fridge and I lined the shelves with plastic bags I had in the car. I put clean socks on when I got into the room and before I went to bed they were filthy dirty. And then to top that off a bug ran across the sheets while I was settling in. The socks got dirtier in the morning while getting ready, which did NOT include a shower because the tub did not look clean at all. I told the guy in the office about my issues and that I wanted a refund and he said I had to contact the company I booked it thru. ZERO accountability for the condition of the room and zero sympathy for my experience.
Stayed 1 night in Oct 2024

8/10 Good

JODY

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Oct 2024