2/10 Terrible
Greg R., Reston, VA
6 Jul 2025
Didn't get to stay, had to find new accommodation
We booked in February, but we got no contact from the host until we reached out to them the day of our stay. At first they said that they would have to delay check in because the previous guest had had back surgery and needed help moving their things out before we could check in, we said OK, but by 5:30pm they still hasn't contacted us. When we reached back out they said that they still needed to clean the house and when we asked when we could expect to check in they said 7pm. We had driven past the house at 3pm and 5:30pm and it appeared empty both times. When i told them that wasn't acceptable they tried to say they didn't even know we were coming that day, but again, we booked in February. We told them we were going to look at other accommodation because we had kids with us and had been on the road since 8am. They agreed to issue a refund, but then wanted to know what we paid to theoretically refund us plus some extra, we declined this and just wanted the refund. I called vrbo and they checked the messages and saw the offer of the refund. Vrbo said they would contact the owner to get them to cancel the booking so they could issue the refund, but they didn't answer their calls or emails for at least 24 hours leaving us losing that money and the money for the new stay for a prolonged period of time. Eventually the refund was issued, but the whole experience was frustrating and showed a clear lack of planning and communication by the hosts.
Greg R.
Stayed 2 nights in Jun 2025