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Hospitality Carnarvon, SureStay Collection by Best Western

3.5 star property

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Photo gallery for Hospitality Carnarvon, SureStay Collection by Best Western

Outdoor pool, pool loungers
Executive Room, 1 King Bed
Reception
Bar (on property)
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6 West Street, South Carnarvon, WA, 6701
  • Place, Gascoyne River
    ‪1 min walk‬
  • Place, Fascine Boardwalk
    ‪1 min walk‬
  • Place, Carnarvon War Memorial
    ‪13 min walk‬
  • Airport, Carnarvon, WA (CVQ)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(16 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

1 Queen 2 Single Beds, Non-Smoking, Family Room, Mini Bar, Cable Tv, High Speed Internet Access, Air-Conditioned

  • Sleeps 3
  • Free Wi-Fi

1 Queen And 1 Single, Non-Smoking, High Speed Internet Access, Work Desk, Cable Tv, Mini Bar, Air-Conditioned

  • Sleeps 3
  • Free Wi-Fi

1 King Bed, Non-Smoking, Executive Room, Mini Bar, Cable Tv, High Speed Internet Access, Air-Conditioned

  • Sleeps 2
  • Free Wi-Fi

1 Queen Bed, Non-Smoking, Executive Room, Mini Bar, Cable Tv, High Speed Internet Access, Air-Conditioned

  • Sleeps 2
  • Free Wi-Fi

Family Room

  • Sleeps 4
  • Free Wi-Fi

Standard Room

  • Sleeps 3
  • Free Wi-Fi

Motel

  • Sleeps 2
  • Free Wi-Fi

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The price is €116
includes taxes & fees
11 May - 12 May
Carnarvon Motel

About this property

Hospitality Carnarvon, SureStay Collection by Best Western

This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a computer station are onsite.
Hospitality Carnarvon, SureStay Collection by Best Western offers 45 accommodations with minibars and hair dryers. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hospitality Carnarvon, SureStay Collection by Best Western. During your stay, you're just a quick walk from Fascine Boardwalk. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Sails Restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Fascine Boardwalk and Gascoyne River
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Hospitality Carnarvon, SureStay Collection by Best Western. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star South Carnarvon hotel.

Guests are served free continental breakfast daily from 7 AM to 9 AM.
Sails Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7 AM to 9 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sails Restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Picnic area
  • Pool loungers

Accessibility

  • No lift

More

  • 1 floor
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The property charges 1.94 percent for credit card payments
The front desk is open daily from 7:00 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day:
  • Dining venue(s)

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.94 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
The front desk at this property is open daily from 7:00 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Carnarvon
Best Western Hospitality Carnarvon
Best Western Hospitality Inn Carnarvon
Carnarvon Best Western
Carnarvon Inn
Hospitality Inn Carnarvon
SureStay Collection by Best Western Hospitality Carnarvon
Hospitality Carnarvon SureStay Collection by Best Western
Hospitality Carnarvon, SureStay Collection by Best Western Hotel

Hospitality Carnarvon, SureStay Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 332 out of 880 reviews
Rating 8 - Good. 413 out of 880 reviews
Rating 6 - Okay. 95 out of 880 reviews
Rating 4 - Poor. 23 out of 880 reviews
Rating 2 - Terrible. 17 out of 880 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Carol Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful extra large room that was very clean. Grounds and pool well kept. Free morning breakfast was excellent with many choices of cereal, toast, cheese, two types of cold cuts, fresh fruit and yogurts. We lacked nothing. Special thanks to Debbie and her wonderful team....staff all very friendly. Keep working your magic!!
Stayed 4 nights in Jan 2026

6/10 Okay

Victoria

Disliked: Property conditions & facilities
Good size of room, but very tired, particularly the bathroom.
Stayed 2 nights in Jan 2026

10/10 Excellent

bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second stay so it was nice to return to a familiar place. Local area is scenic and walkable and on-site restaurant is very good. Great breakfast too.
Stayed 2 nights in Jan 2026

8/10 Good

Tauavae

Stayed 1 night in Jan 2026

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great star
Stayed 1 night in Jan 2026

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes. Excellent location.
Stayed 1 night in Jan 2026

8/10 Good

Mark

Stayed 1 night in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2025

8/10 Good

Cassandra

Stayed 1 night in Dec 2025

6/10 Okay

Courtney

Travelled with family
Room was in good condition, staff was nice.
Stayed 1 night in Dec 2025

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Nice enough room with fridge but compared with other places we stayed just not as nice. The only options for food that night was the kebab shop which was a challenge for us, tasty but not a preferred option!
Stayed 1 night in Dec 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms clean and comfortable. Friendly staff and good service all round. Restaurant was good and decent menu- the chowder was really nice and plenty of fresh seafood, didn’t disappoint.
Stayed 1 night in Dec 2025

10/10 Excellent

mayson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, quiet location and good dinner options. Fantastic to see these guys keeping the restaurant open in the low tourist season when big hotels in big locations ( broome) shut them down inconveniencing guests
Stayed 1 night in Nov 2025

8/10 Good

Richard

Liked: Amenities, property conditions & facilities
Good overnight accommodation.
Stayed 1 night in Oct 2025

6/10 Okay

Karen

Liked: Room comfort
Disliked: Property conditions & facilities
Pros: Comfortable bed Good food in restaurant Easy walk to beach Cons: In desperate need of renovation and redecoration Leaking shower head in very smelly shower cubicle Peeling paint Dusty skirting boards
Stayed 1 night in Oct 2025

4/10 Poor

Michelle, Perth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our stay at Hospitality Carnarvon was far from restful. While the room was tidy, staff were polite & breakfast was fresh, several serious issues made the experience distressing. The toilet walls had bad water damage & the shower covered in extreme mould & mildew. We had to lay a towel down to shower on as it was so dirty. Folded sheets were used instead of a proper comforter cover, which came undone and exposed an unhygienic blood stained doona. The door lock could be disengaged from inside by simply pulling the handle & with our room right by the water, our toddler could have walked out unnoticed. We had to stay hyper-alert the entire time. Most concerning was a violent guest who screamed threats, smashed doors (including ours) & kicked walls for over three hours right near our car too. Our toddler woke crying every 20 minutes all night due to being terrified. We called police but couldn’t get through. Staff said “I’m sorry but at least everyone is safe”. There was also confusion with our check-in paperwork, our credit card form was misplaced & we had to fill it out again. While staff were courteous, the combination of hygiene issues, safety risks, and lack support made this a stay we wouldn’t repeat.
Stayed 1 night in Oct 2025

10/10 Excellent

Erik

Stayed 2 nights in Oct 2025

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, everywhere, everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Conor Liam

Liked: Cleanliness, amenities, property conditions & facilities
Great people and safe place to stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed there - whilst rooms are a bit old and tired, the staff are excellent, rooms clean and beds very comfortable. It is very good value and I would stay again
Stayed 1 night in Sep 2025

8/10 Good

Heinrich

Liked: Cleanliness
Thanks for the accommodation and breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Staff were friendly and efficient. Restaurant offered good evening meals and continental breakfast
Stayed 1 night in Sep 2025

8/10 Good

Sue

Travelled with partner
Liked: Amenities
This property is an older style however the rooms are a good size with lots of wardrobe & bench space.Facilities in the rooms are good .Beds are comfortable. The on site restaurant Sails serves very good food with generous helpings.
Stayed 2 nights in Sep 2025

8/10 Good

Yves

Stayed 1 night in Aug 2025