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Hospitality Carnarvon, SureStay Collection by Best Western

3.5 star property

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Photo gallery for Hospitality Carnarvon, SureStay Collection by Best Western

Free daily continental breakfast
Aerial view
Reception
Family Room
BBQ/picnic Area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping

Explore the area

View in a map
6 West Street, South Carnarvon, WA, 6701
  • Place, Fascine Boardwalk
    ‪1 min walk‬
  • Place, Carnarvon War Memorial
    ‪12 min walk‬
  • Place, Lighthouse Keepers Cottage
    ‪6 min drive‬
  • Airport, Carnarvon, WA (CVQ)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(14 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

1 Queen 2 Single Beds, Non-Smoking, Family Room, Mini Bar, Cable Tv, High Speed Internet Access, Air-Conditioned

  • Sleeps 3

1 Queen And 1 Single, Non-Smoking, High Speed Internet Access, Work Desk, Cable Tv, Mini Bar, Air-Conditioned

  • Sleeps 3

1 King Bed, Non-Smoking, Executive Room, Mini Bar, Cable Tv, High Speed Internet Access, Air-Conditioned

  • Sleeps 2

1 Queen Bed, Non-Smoking, Executive Room, Mini Bar, Cable Tv, High Speed Internet Access, Air-Conditioned

  • Sleeps 2

Standard Room

  • Sleeps 3

Family Room

  • Sleeps 4

Executive King Room

  • Sleeps 2

Motel

  • Sleeps 2

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About this property

Hospitality Carnarvon, SureStay Collection by Best Western

Bayside hotel with free breakfast and an outdoor pool
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a computer station are onsite.
Hospitality Carnarvon, SureStay Collection by Best Western offers 45 accommodations with minibars and hair dryers. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hospitality Carnarvon, SureStay Collection by Best Western. During your stay, you're just a quick walk from Fascine Boardwalk. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Sails Restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Fascine Boardwalk and Gascoyne River
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Hospitality Carnarvon, SureStay Collection by Best Western. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star South Carnarvon hotel.

Guests are served free continental breakfast daily from 7 AM to 9 AM.
Sails Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7 AM to 9 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sails Restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Picnic area
  • Pool loungers

Accessibility

  • No lift

More

  • 1 floor
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The property charges 1.94 percent for credit card payments
The front desk is open daily from 7:00 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Christmas Day:
  • Dining venue(s)

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.94 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
The front desk at this property is open daily from 7:00 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Carnarvon
Best Western Hospitality Carnarvon
Best Western Hospitality Inn Carnarvon
Carnarvon Best Western
Carnarvon Inn
Hospitality Inn Carnarvon
SureStay Collection by Best Western Hospitality Carnarvon
Hospitality Carnarvon SureStay Collection by Best Western
Hospitality Carnarvon, SureStay Collection by Best Western Hotel

Hospitality Carnarvon, SureStay Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 323 out of 859 reviews
Rating 8 - Good. 408 out of 859 reviews
Rating 6 - Okay. 88 out of 859 reviews
Rating 4 - Poor. 23 out of 859 reviews
Rating 2 - Terrible. 17 out of 859 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet area with excellent restaurant.

Quiet motel with a very good restaurant and excellent complimentary continental breakfast. Free guest laundry facility was very useful on our long trip. Would stay again.
Stayed 1 night in Aug 2025

8/10 Good

JIll

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was comfortable, good location, restuarant excellent
Stayed 2 nights in Aug 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
After a long day of driving we slept comfortably in the king size bed :)
Stayed 1 night in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall - nice room with comfy bed, decent bathroom, and easy parking out front. Would be happy staying there again.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Jo-Ellen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I walked in, the Indian man continued to type on the computer and made no eye contact, no greeting and no can I help you! Terrible service. I travel a lot and never complain but seriously when a customer walks in, at least say hello and can I help you. Very poor customer service. Also the bathroom was dirty and there was a Band-Aid on the shower floor, dirt in corners that a mop and sweep/vacuum could have removed. Won’t be recommending or coming back. You need to chat to your cleaners.
Stayed 1 night in Jul 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Beds were comfy. Linen and towels spotless. All meals we had at the restaurant were delicious. Wouldn’t bother going into town to eat.
Stayed 1 night in Jun 2025

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service
The property was conveniently located and an easy walk down to the Fascine. The breakfast was a pleasant surprise and the staff were friendly and efficient. It was an added bonus being able to get a load of washing done! Unfortunately the room we were in was old and tired, with paint peeling off ceilings etc. While the bedroom and tea making area was spotlesss, the bathroom was not. There was rubbish from previous guests behind the door and the shower was full of dust and debris (sand or crumbling grout perhaps). Back to the positives though - great breakfast, big fluffy towels, good size TV and reliable WiFi helped make it a good choice for a short stay!
Stayed 2 nights in Jun 2025

2/10 Terrible

Bronwen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. We had issues with the TV & the reception guy came over very quickly & sorted with a tune up. The room cleanliness was sub standard…I didn’t realise how bad until I closed the toilet door….used toilet roll, grit & dirt that looked like it had been accumulated over weeks/months. Interestingly, there was a staff member in the room when we went in….apparently checking the room? Housekeeping?? Air con was beeping constantly overnight until we turned it off at the power point. I have given this place several chances but won’t be back.
Stayed 1 night in May 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, room comfort

Certainly would consider staying there again

We have stayed before so knew what to expect. The decor is a bit tired but the breakfasts are good and the beds were comfy.
Stayed 1 night in May 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ashton

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ashton

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Janice, Almonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean but could use a refresh. Reataurant was excellent!
Stayed 1 night in Apr 2025

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room. Lovely breakfast with a lot of selection.
Stayed 1 night in Apr 2025

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed good shower Parking near room. Good breakfast included. Gardens need maintenance
Stayed 1 night in Apr 2025

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was a comfortable stay good bed and shower. Excellent breakfast/good choice.included in stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely to be recognized and welcomed by the breakfast attendant when I went in for breakfast on my first morning. She remembered me from my previous visit.
Stayed 2 nights in Mar 2025

2/10 Terrible

Gurjeet

Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Gluten free options were available
Stayed 1 night in Jan 2025

8/10 Good

Roberta

Stayed 1 night in Dec 2024

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sure Stay Carnarvon by Best Western is a good hotel. The hotel is dated, but the rooms are spacious and kept clean, as is the outdoor pool area. The complimentary breakfast is a nice addition to any stay. The staff are friendly and attentive. Sails Restaurant is one of the best restaurants in Carnarvon for dinner. Excellent meals.
Stayed 1 night in Dec 2024