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MainStay Suites Springfield IL

2.5 star property

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Photo gallery for MainStay Suites Springfield IL

Indoor pool, outdoor pool, open 8:00 AM to midnight, pool umbrellas
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

5.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
3185 S Dirksen Pkwy, Springfield, IL, 62703
  • Place, University of Illinois at Springfield
    ‪3 min drive‬
  • Place, Washington Park Botanical Gardens
    ‪5 min drive‬
  • Place, Knights Action Park
    ‪5 min drive‬
  • Airport, Springfield, IL (SPI-Abraham Lincoln Capital)
    ‪13 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

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About this property

MainStay Suites Springfield IL

Pet-friendly hotel with free parking connected to a shopping center in Springfield
An indoor pool, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
MainStay Suites Springfield IL offers 108 air-conditioned accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Springfield hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in June 2021.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

With your stay at MainStay Suites Springfield IL, you'll be connected to a shopping center and close to Washington Park Botanical Gardens. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • WiFi for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from University of Illinois at Springfield and a few minutes from Washington Park Botanical Gardens
  • Cats and dogs welcome for a fee (restrictions apply)
MainStay Suites Springfield IL offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. The business-friendly MainStay Suites Springfield IL also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. A complete renovation of MainStay Suites Springfield IL was completed in June 2021.

This Springfield hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Renovated entire property - June 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: 100 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per hour (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate
  • Administrative fee: USD 9 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to midnight.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Springfield
Wingate Wyndham Springfield Hotel
Springfield Hampton Inn
Hampton Inn & Suites Springfield - Southwest Hotel Springfield
Hampton Inn And Suites Springfield - Southwest
Hampton Inn Springfield Hotel
Hampton Inn Springfield Ohio
Hampton Inn Springfield Hotel Springfield
Wingate Wyndham Springfield

MainStay Suites Springfield IL Reviews

Reviews

5.2
Rating 10 - Excellent. 67 out of 339 reviews
Rating 8 - Good. 40 out of 339 reviews
Rating 6 - Okay. 42 out of 339 reviews
Rating 4 - Poor. 53 out of 339 reviews
Rating 2 - Terrible. 137 out of 339 reviews

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diamond

Stayed 1 night in Sep 2025

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the bathroom area the tub has paint chipping up the ceiling was pelling fluid on the wall I was itchy all I just didn't like it
Stayed 1 night in Aug 2025

2/10 Terrible

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, elevator was out of order
Stayed 1 night in Aug 2025

2/10 Terrible

Stanislav

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
hard to describe all problem, very long time does it take
Stayed 1 night in Aug 2025

2/10 Terrible

Brooke

Disliked: Cleanliness

Horrible

We got there and check in took twice as long because a lot of the rooms were not ready for guests. We were told that the pool was out of order and that was not disclosed to any guests prior to check in. The elevator was also out of order, which was terrible because I have back problems and climbing 4 sets of stairs was awful. We finally get checked in and get to our room. Room was completely disheveled and most definitely not ready for guests. Mattress was off the box springs, wall safe was out in the middle of the room, dirty dishes on the sink and the room was dirty. We ended up getting put in a new room on a lower floor after that catastrophe. We were disappointed. We have stayed here before and have had good luck. We won’t be returning.
Stayed 1 night in Aug 2025

2/10 Terrible

Brent

Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Lela

Stayed 3 nights in Aug 2025

4/10 Poor

LARRY

Nice, but needs work.

The outside appearance and maintenance of the hotel was very nice. The lobby looked clean and open, but the front desk looked very shabby. when given a room on the fourth floor I asked if there was an elevator as I am 73 years old, I was told yes, but later found out that it was not working. The stairway that I had to take up to the fourth floor was filthy. It looked like it had not been cleaned for months my room and bathroom very spacious and clean. The room was well equipped for a suite, and the bed was extremely comfortable. If you would fix the elevator, clean the stairwell, and remodeled the front desk area you would have a very nice hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Anslea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely dirty, mouse trap in my room, no elevator or pool
Stayed 1 night in Aug 2025

2/10 Terrible

Melvin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs. Elevator down. Pool closed. Fitness center closed. Booked on top (4th floor). Fire alarm on first night - no announcement or follow-up. Locals camp in/near stairwells and main exits. Booked through Expedia so did not see these negative reviews. Pictures are flattering. Maintenance has not been kept up. Peeling paint throughout. Water leaks evident in lobby. Floors are dirty in common areas. Expedia unable to reach management to address complaints. Hotel did refund my booking after I checked out at midnight due to the bedbugs.
Stayed 4 nights in Aug 2025

4/10 Poor

Rich

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

hasan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences ive had at that location i came to front desk and employee told me elevator doesn’t work and then i had to carry my bags up on the stairs i get up to go to my room then i look on the room door is open and i knock and there is no one but as soon as i opened the room door it was huge mess on the floor things are broken and it smells soooo bad and the people in the hall way just didn’t feel safe at all the whole place looks very sketchy i will not suggest to bring family there very unprofessional service i spoke with the manger and he didn’t really care he told me no the area is ok i been waiting for my refund as i didn’t stay a single min in there.
Stayed 2 nights in Aug 2025

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
Pretty seedy area
Stayed 1 night in Jul 2025

10/10 Excellent

Audra

Stayed 1 night in Jun 2025

2/10 Terrible

Brandon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Garbage

Cockroaches, broken front door, hallways smelled, poor room condition,
Stayed 2 nights in Jun 2025

2/10 Terrible

Robb

Stayed 1 night in Jun 2025

2/10 Terrible

Tiffani

Business traveller
Disliked: Cleanliness, property conditions & facilities
That’s was an Awful experience. Dirty, unkept, unorganized. The key they gave me was occupied by a squatter. I asked for my money back and went to a reputable hotel.
Stayed 1 night in Jun 2025

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was out and he wouldn’t place us in a room on the first floor. Bed mattresses were old and sagging in the middle. Couldn’t even shower because the drainage in the tub was broken so water would get in behind the wall. No breakfast yet site sd there would be, I reserved a king bed but got 2 queens.
Stayed 1 night in May 2025

4/10 Poor

Erik

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Initial contact

The night before check-in, I called the facility for a service request and the desk clerk said bluntly, "I don't see your name...call back later... we're busy". Upon check-in, I discovered that my request to "NOT be on the 1st floor could not be honored--the 3rd floor was blocked off, plus the elevators were out of order. A dog in an adjoining room cried and whimpered all day while its master was away. My 2-day stay was not a pleasant experience!
Stayed 2 nights in May 2025

8/10 Good

John

Travelled with partner
Disliked: Amenities
The attitude of the staff is that one of the hospitality or Hospital at least a lot to be desired property is not bad rooms are bad
Stayed 1 night in Apr 2025

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked reservation and then when arrived said they didn’t have a room for me and wouldn’t give me a refund!
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gave my rooms AWAY!

This was an unfortunate and unexpected experience with MainStay. Upon arriving for check in to the hotel we were told that our rooms were given away and left with no reason nor refund whatsoever to make our evening ideal. There has been no notice or explanation to give me comfort after going through a horrible situation.
Stayed 1 night in Apr 2025

2/10 Terrible

Brooke

Disliked: Staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Philip

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Price was right but nothing else was.

If you want a really cheap place ot stay it fits the bill, but the cleanliness and the secuirty of hte hotel was much to be desired. If oyu are staying on business and do not have your family wiht oyou it might be a godo deal for hte price but I woould not stay there if I had any family.
Stayed 1 night in Mar 2025

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2025