6/10 Okay
Verified traveller
20 Mar 2025
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Still has work to do
Hotel is okay has real potential but still needs some work.
Facilities are fantastic and location of the hotel is great as well. Only had three issues on my 4 night stay
1. Loud banging noises which sounded like a hammer hitting a wall. Unfortunately, for me this woke me up pretty early on my last day at the hotel. To be fair I called reception and from my conversation it seemed they tried to find where the banging was coming from.
2. Hotel loss of internet connection in the middle of the night which meant my chilled night of watching Netflix was forced to come to an end. I waited an hour after speaking to reception but it became clear to me that reception didnt know when the internet would be running again so had to force myself to sleep as my late night entertainment had to come to a close.
3. My duvet cover was dirty and I purposely left the tv remote next to the dirty marks so house keeping would see the marks when cleaning and of course as expected the staff member did see the marks but instead of changing duvet the person thought they would be clever by flipping the duvet. However little did the individual who flipped the duvet know is that I am very vigilant and noticed this as soon as I returned to my room so I called reception and requested duvet to be swapped. Very sneaky from house keeping not something I expected from a hotel I assume to set high standards. From this point I did lose confidence on the cleaniness of the hotel.
Verified traveller
Stayed 4 nights in Mar 2025