4/10 Poor
Yasmin
17 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Construction Noise and Service Issues
I was disappointed with several aspects of my stay at the Vegas Resort in Malta.
For the first 3 mornings, I was woken up at 8am by loud construction noise-something that was never disclosed when I booked or at check-in. Transparency about this would have helped me manage my expectations.
Housekeeping did not have the habit of reading the “Do Not Disturb” light and kept entering my room when I was asleep or in the shower so every morning I had to approach them in the corridor to kindly let them know I am leaving. On my first night, I asked for water and was told to go to the supermarket, only to later discover bottled water already in the fridge-which shows poor communication between staff.
The room itself was clean but felt unfinished,with incomplete paintwork and an impractical shower design. The glass partition didn’t extend far enough, so water leaked all over the bathroom floor and sometimes even out into the room, despite being careful.
When I raised my concerns, I was offered a room at the Malta Apartments, but was warned about bar and party noise there. This left me choosing between morning construction noise or all-night bar noise. I stayed in my original room, and thankfully the construction noise stopped after a few days, but the experience was already compromised.
Overall, I felt let down by the lack of communication, unfinished facilities, and service issues. While staff did try to offer a solution, the overall quality of my stay did not meet expectations.
Yasmin
Stayed 7 nights in Sep 2025