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Best Western Troy Hotel

2.5 star property

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Photo gallery for Best Western Troy Hotel

An indoor swimming pool with clear water, surrounded by lounge chairs and tables, and large windows offering views of the outside.
A hotel room with a Samsung monitor displaying a hotel booking site, a smaller monitor, a keyboard, a mouse, and a printer.
A lobby with a fireplace, blue armchairs, a brown sofa, and a patterned carpet.
A Best Western hotel with a large sign, multiple parking spaces, and a well-lit entrance.
A hotel room with a bed, a desk, a chair, and a small table.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2020 Formosa Drive, Troy, IL, 62294
  • Place, Villa Marie Winery & Banquet Center
    ‪6 min drive‬
  • Place, Gateway Conference Center
    ‪7 min drive‬
  • Place, Cahokia Mounds State Historic Site
    ‪9 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, and a small table.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, and a small table.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a chair, and a small table.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, a chair, and a patterned carpet.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a lamp, and a TV.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Best Western Troy Hotel

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Troy Hotel. During your stay, you'll be close to Edwardsville Arts Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by car from World's Largest Catsup Bottle and 10 minutes from Gateway Conference Center
Best Western Troy Hotel offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Troy Hotel also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

This Troy hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Best Western Troy Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 1002 reviews
Rating 8 - Good. 319 out of 1002 reviews
Rating 6 - Okay. 139 out of 1002 reviews
Rating 4 - Poor. 71 out of 1002 reviews
Rating 2 - Terrible. 57 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, comfortable beds, nice pillows.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, and a great staff!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Charles

Liked: Cleanliness, staff & service
Hotel is under renovation so some areas were still messy and unfinished. The room was clean and newly renovated. The breakfast was in a temporary location but still good. When the renovations are completed I know this hotel will be even better.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Thomas

Liked: Staff & service
Currently hotel is doing some renovations. Would have been nice to know before booking.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was friendly, no complaints.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Melony

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Patrick A Walsh

Liked: Staff & service
The A/C worked fine they have construction going on the area was kept in an orderly way and clean. if you want to update construction must be done it was fine
Stayed 1 night in May 2026
Verified review

8/10 Good

Mark

Renovations hadn't reached the room we stayed in yet but it was okay.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness
Yes and yes
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being under renovation did not bother us.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is under construction, staff was nice...but pool was closed, tv in room did not work, no coffee available at breakfast, refridgerator in room did not work. Disappointing stay.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Kindra

Liked: Staff & service
We have stayed at this hotel before. It is undergoing remodeling. The bathroom tub in our room was not too clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Adrienne

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were as expected and clean.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Meredith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Just the basics. Everything is there, just not the best shape or quality
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Amber

Disliked: Cleanliness, amenities, property conditions & facilities
We had to switch rooms due to dirty bedding. The property was under construction and it would have been nice to have that information prior to booking.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

JIAN

Liked: Cleanliness, staff & service, amenities
Good staff
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Buyer be ware. The hotel is under construction. Drywall dust on everything. The room was filthy and had not been vacuumed, dusty, dirty and nothing like the pictures on their website. Had to stay at another hotel.
Stayed 1 night in May 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Jan

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is currently being renovated so there is dust everywhere and some of the amenities were not accessible, e.g., business center, ice machine. We were in one of the renovated rooms and the bedside lights did not work. I'm guessing the experience would have been nicer had the renovations had already been completed.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay,would use all hotel stay
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Maria

Disliked: Amenities, property conditions & facilities
The tub was backed up and took an hour to drain. On the elevator, I was another guest with a plunger going back to her room, They should not even be renting out rooms now. Terrible.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great stay. Everything was very nice.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Ellen

Disliked: Cleanliness, amenities, property conditions & facilities
Canceled this room at the site and was told they had no availability so we should not been able to even get a room.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Robert G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Nice stay
Stayed 1 night in Jul 2025