4/10 Poor
Crystal
Travelled with partner
11 Jun 2025
The "2" is because the view of the Arch from our room was beautiful; otherwise this would have been a "1" because literally everything else about the stay was awful. The bed was so hard I couldn't sleep, they advertise "quiet hours 9pm-9am" and yet there was some event in a ballroom above us that was so loud we could hear, and even feel, the pounding of the bass in our room until nearly 11pm, the refrigerator in our room didn't work, and the shower floor was so slippery I nearly fell and there were no grab bars at all...twisted my back trying to catch myself from falling. To add insult to injury, the front desk told me they could only offer me a $20 room credit because I had booked the room through a 3rd party - Expedia. Doesn't everyone book through 3rd party apps these days?! We will never stay at this place again and are submitting a complaint to their corporate office.
Crystal
Stayed 1 night in Jun 2025