The person checking us in said all the right things but never smiled and was monotone the entire time.
I accidentally forgot my phone at the desk. Not only did the lady working the desk not bring it to our room (no she was not busy) I walked past her twice looking for it and she never said anything. If I had not directly asked her if I left it at the desk, I do not believe I would have received it back.
The room smelled very musty when arriving. There is mold on the ceiling above the shower. There was dried snot on the shower curtain. The a/c return above the sink is so covered in dust it is hanging down. There is also a lot of dust on the ceiling in the corners above the sink area. Lastly, one of the beds was shifted off it's frame, (it happens) however, because it was off its frame the metal frame was sticking out and I ran right into it and bruised my shin.
The linens on the beds are clean as well as the towels, however, there was only 1 washcloth for 4 people.
We did not complain about any of this or bring it to anyone's attention as we are only staying one night. That being said, we will not stay at this location again.