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Tru By Hilton St. Louis Downtown

2.5 star property

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Photo gallery for Tru By Hilton St. Louis Downtown

Room, 2 Queen Beds
Exterior
Lobby sitting area
Lobby
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
1221 Locus Street, St. Louis, MO, 63103
  • Enterprise Center
    ‪8 min walk‬
  • Busch Stadium
    ‪10 min walk‬
  • St. Louis Union Station
    ‪11 min walk‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

7.8 out of 10
Good
(42 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Home2 Suites by Hilton St. Louis Downtown

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, 515 reviews
The price is €89
includes taxes & fees
28 Sept - 29 Sept
Home2 Suites by Hilton St. Louis Downtown

About this property

Tru By Hilton St. Louis Downtown

Hotel with free breakfast, a short walk to City Museum
A 24-hour fitness center, a 24-hour business center, and valet parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Tru By Hilton St. Louis Downtown offers 201 accommodations with hair dryers and complimentary toiletries. This St. Louis hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Tru By Hilton St. Louis Downtown. During your stay, you're just a quick walk from City Museum. Enjoy features like free breakfast and free WiFi in public areas, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a computer
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of City Museum and Enterprise Center
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A 24-hour fitness center, an arcade/game room, and laundry facilities are also featured at Tru By Hilton St. Louis Downtown. For a fee, parking is available.

This St. Louis hotel is smoke free.

Guests are served free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Connecting rooms available
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru By Hilton St Louis
Tru By Hilton St. Louis Downtown Hotel
Tru By Hilton St. Louis Downtown St. Louis
Tru By Hilton St. Louis Downtown Hotel St. Louis

Tru By Hilton St. Louis Downtown Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 518 reviews
Rating 8 - Good. 131 out of 518 reviews
Rating 6 - Okay. 60 out of 518 reviews
Rating 4 - Poor. 43 out of 518 reviews
Rating 2 - Terrible. 68 out of 518 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Samantha

Travelled with family
I canceled the booking I made at Tru by Hilton on January 21, after making the reservation on January 21. Same day. Confirmed by Hotels.com, "itinerary canceled" is what the email I still have reads. I booked a different hotel that better met my family's needs that same day, and the issue was forgotten. Forward to June 13, I receive an email from Hotels.com, confirming two different hotels for the same night. This one, which was canceled, and the one I booked and intended to use. I spoke with an agent at Hotels.com who contacted the hotel- hotel management agreed to "cancel my booking," (not necessary, as I had done that months before) but refused to refund my money. Will never work through Hotels.com again, and if Tru by Hilton comes up in my results, I'll look elsewhere due to their response to my situation.
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They over charged me even though the email receipt has the hotels.com price my bank account says different. Didn’t have an ice bucket in the room asked the front desk and they kept saying they are working on it and NEVER RECEIVED IT. The parking is horrendous got yelled at by the security on parking our car just to get checked in, only had one person checking people in and waiting for 30 minutes. Bathroom ceiling had what looked like poop on it along with coming down the wall.
Stayed 2 nights in Jun 2025

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
I had one major issue, I checked into my room and shortly afterwards a male housekeeper came into my room without knocking to see if the room was occupied… I WAS HALF NAKED AT THE TIME!!! when I called the front desk to report this, it was explained he had the list from the morning….there should be some compensation for my inconvenience and embarrassment
Stayed 1 night in Jun 2025

8/10 Good

Sue

Stayed 2 nights in Jun 2025

2/10 Terrible

JESSIE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unorganized

It was terrible, I traveled 2 hour to arrive @ hotel at 4:00PM and rooms wasn’t ready and I had to pay a deposit. Unfortunately, I had tickets to rodeo @ 7:30pm. I sat in lobby waiting to get room that was reserved weeks in advance. I left going to rodeo @ 6:30 PM and I still hasn’t received my room. Got back from rodeo at 10:30PM and finally got rooms I reserved in advance. Knowing that it was holiday (Juneteenth) management should be better prepared…..
Stayed 1 night in Jun 2025

4/10 Poor

Kayla

Travelled with partner
Disliked: Property conditions & facilities
I liked the location for the price. I did not like that there weren’t enough employees for checking in and valet. The poor employee was having to go back and forth and get everyone’s vehicles and people were getting upset and it wasn’t his fault he was the only one. The prices of the stuff in the little “store” up front was ridiculous. $6 for a regular bottle of soda. That’s absurd. If you like soft beds this isn’t the place for you because their beds are very firm.
Stayed 1 night in Jun 2025

4/10 Poor

Janielle

Stayed 1 night in Jun 2025

4/10 Poor

Robert, Dallas

Stayed 3 nights in Jun 2025

6/10 Okay

Howard

Travelled with family
Liked: Staff & service, room comfort

Nice Hotel in St. Louis Bad Neighborhood

This hotel is in a location with a lot of homeless vagrants and crime. The location is extremely noisy due to street racing in the neighborhood and gunfire all night long.
Stayed 3 nights in Jun 2025

4/10 Poor

James, rock island

Travelled with family
Liked: Cleanliness, staff & service, amenities
I recommend booking a property away from this area of town and getting an Uber. The hotel is decent but you can tell the area makes it sketchy. 55 dollar valet so you don't get broken into is not ok. Room was nice, bed comfortable and it was very clean. After dark the neighborhood around this property is beyond sketchy. Homeless everywhere, trash left around and the people that come to the area to cruise at high speeds, bass blasting and fill it up weed smoke are not enjoyable.
Stayed 1 night in Jun 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walkable to the Bush Stadium if you dont mind walking about a 20 min walk. That's under a mile (0.8) the only thing you will see duting early morning and late night. A lot of homeless people arounf the area.
Stayed 2 nights in May 2025

8/10 Good

Hope or Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Adeola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was very spacious, clean, and beautiful. The views from the window were also really nice. I also appreciated the friendliness of the staff as they always greeted us every time we left and came back to the hotel. The free breakfast is really tasty and I loved that the hotel was just a walking distance from the American Convention Center where our conference was held which was super convenient. Overall, would recommend and would stay here again if I were to need a place to stay when visiting St. Louis again!
Stayed 4 nights in Apr 2025

2/10 Terrible

Kathleen

Travelled with group
Disliked: Staff & service, amenities
We waited 3 hours to check in as our rooms weren’t ready and the friends we were with had to wait 4.5 hours. Our shower leaked and no one came to fix it. Our bathroom door would only close halfway. There weren’t any wash cloths or bathmats available and no one came in the 4 days we were there to touch up our room. They said “parking available “ but it was valet and $55 a day.
Stayed 3 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, amenities, property conditions & facilities
I had to wait for a room after 1 and 1/2 hours from check in time. No king bed rooms were available at 4pm so many of us had to wait. Not enough valets so long wait to get car.
Stayed 2 nights in Jun 2025

6/10 Okay

Aaron

Stayed 1 night in Jun 2025

2/10 Terrible

ASAINA

Disliked: Cleanliness, staff & service, property conditions & facilities
1 hour waiting at front
Stayed 1 night in Jun 2025

2/10 Terrible

William

Travelled with family
Disliked: Staff & service

Check in took an hour.

Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Jun 2025

8/10 Good

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Annalisa, Louisville

Travelled with family
Disliked: Amenities
After hours of travel into the city we had to wait in line for an hour to check in. With no acknowledgment or apologies from the Manager or front desk staff. Also the breakfast is as extremely limited in selection of dishes and for a two night stay received no turnover service from housekeeping and had to ask for towels on the second night.
Stayed 2 nights in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Jaycee

Liked: Cleanliness, staff & service, property conditions & facilities
We waited over an hour to for our room pass check in time and waited an hour to even get to front desk. Tv didn’t work in room and some lights as well. But the staff was so helpful and very kind!
Stayed 1 night in Jun 2025

2/10 Terrible

Hannah

Stayed 2 nights in Jun 2025

10/10 Excellent

Jeffrey L.

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025