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"Clean modern hotel .Great breakfast,Friendly and efficient staff " More

By a verified traveller on Wed 18 Dec 2019

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Economy Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€76* Per night/room 2 Apr - 3 Apr

Comfort Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Comfort Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Hotel Santana, you're just a quick walk from The Malta Classic Car Collection. Free WiFi in public areas, free self-parking and a full-service spa are available.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at The Moire, a buffet restaurant that serves Mediterranean cuisine
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body wraps, body scrubs or hot stone massages at Indigo Wellness Centre
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • Just a 4-minute drive from Bugibba Square and 12 minutes from St. Paul's Cathedral

Hotel Santana ratings based on 23 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Santana

Everyone (12) Couples (7) Family (2) Friends (1)
5 out of 5
Clean modern hotel .Great breakfast,Friendly and efficient staff

Posted by , from Ringwood on 18 Dec 2019

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4 out of 5

Nice hotel close to bus station

I arrived at Santana . hotel very nice including my room. Only downside only a couple of uk TV channels. Breakfast excellent . evening meal out of 6 nights i paid for 1or 2 average but on the whole excellent. If/ when i come back to Malta if Santana available at a good deal i will definitely choose. I bought a 7 day bus pass. If you use the bus map you can get anywhere around the island including Gozo. I came January and maybe peak months the bus system would be at higher demand than capacity.

Posted by , from Broxbourne Herts on 22 Jan 2018

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2 out of 5

central hotel, good position

Pros: Staff
Cons: Management
Location: Central with many cafes, bars and 'Hop on hop off' touring buses, great for discovering the island
This hotel has deteriorated greatly due to management apathy, not available in public rooms, constantly outside smoking. Staff exceptionally good, polite and hard working, Restaurant dreadful cattle market, with 'cooked food' inedible, no management control or tasting. Food and plates cold, disgusting and all so unnecessary

Posted by , from England on 4 Nov 2017

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3 out of 5

Nice hotel convenient for bus station

A nice hotel,breakfasts very good -excellent choice.A few niggles that were sorted out

Posted by , from lincoln on 7 Oct 2017

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4 out of 5

Ideally located hotel with friendly helpful staff

Pros: Facilities and location
Enjoyed my stay at Santana and was impressed with the cleanliness & service throughout the hotel. The staff were polite & extremely helpful. Will certainly book again in the future.

Posted by , from London on 25 Aug 2016

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5 out of 5

Fabulous stay

Well done to the santana hotel. We stayed here last week and they could not have done more for us. We arrived in the early hours of the morning and were told that the superior room we had booked was not available due to an error. They gave us an all inclusive stay instead of the b+b basis that we had booked. The room that we were given was perfect - working air conditioning ,working wifi, balcony etc. Room was cleaned every day and towels replaced. I had an issue with my mobile phone while i was there and the staff at reception were brilliant. The bar staff were brilliant as well and so friendly. Well done hotel santana- you really made our holiday most enjoyable.

Posted by on 24 Sep 2015

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4 out of 5

Wonderful time

This is our second time to stay with the Santana Hotel and it didn't disappoint. The staff are very friendly and helpful. The rooms are cleaned every day. We stayed on a B&B basis the breakfast is buffet style. The outdoor pool is located on the roof of the hotel and has steps up to it. There is also an indoor pool, jacuzzi and sauna. There was regular entertainment in the bar at night. The hotel is located less than 5 min walk from the bus terminus and 10 min walk from the sea. There are ample restaurants in the vicinity to choose from.

Posted by on 11 Jun 2015

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4 out of 5
Konnte nach 2 tagen Zimmer wechseln,da es zu viel Lärm gab

Posted by on 24 Nov 2022

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4 out of 5
Das Hotel ist wirklich gut, das Personal freundlich und hilfsbereit. Die Nähe zum Busbahnhof ist sehr praktisch, der Hop-on-hop-off-Bus hält direkt am Hotel Das Frühstücksbüfett ist sehr reichhaltig und gut, es gibt sogar richtig starken Espresso. Der Dachpool ist schön, mit Blick über die St. Paul's Bay. Leider hatte ich als Einzelreisender ein recht kleines Zimmer mit noch kleinerem Balkon bekommen, auf diesem standen eingekeilt zwei Stühle und ein Tischchen, so dass ich kaum mehr Platz hatte, auch sind die Balkone sehr eng aufeinander gepflastert, Privatsphäre gibt es da nicht. Wenn das Haus gut ausgelastet ist kommen die Aufzüge an ihre Grenzen. TV hat auch deutsche Sender. Da ich nicht so viel im Zimmer war und die Aussicht vom Balkon aus auch nicht so berauschend war (Parkplatz), war ich insgesamt zufrieden und habe mich wohl gefühlt.

Posted by on 20 Jul 2022

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1 out of 5
Ils ont fermé l’hôtel annulons ma réservation et Juan qu’à maintenant personne me répond pour le remboursement du payement!!!

Posted by on 22 Mar 2020

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Comment from Hotel Management

4 May 2020 by Hotel Santana

Good morning, The hotel did not charge for this reservation. Any refunds should be made through Expedia as they hold any monies you paid. Kind regards Reservations Team/Hotel Santana

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 August to 31 August:

  • One of the swimming pools

All-inclusive Details

All-inclusive room rates at Hotel Santana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Santana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Santana offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A kids' pool, a seasonal outdoor pool, and a fitness centre are also featured at the business-friendly Hotel Santana. Self parking is free. This 4-star St. Paul's Bay hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 1996
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Hotel Santana offers 252 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and complimentary toiletries. This St. Paul's Bay hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The Moire – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast and dinner.

Castagna – This coffee shop serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.

Room service is available.

Nearby Activities

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Windsurfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Scuba diving nearby

Spa Services

Indigo Wellness Centre has 1 treatment room. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a spa tub.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines COVID-19 Protocols (Malta)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: EUR 0.50 per person, per night.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Santana
  • Hotel Santana St. Paul's Bay
  • Santana Hotel
  • Santana St. Paul's Bay
  • Hotel Santana Hotel
  • Hotel Santana St. Paul's Bay
  • Hotel Santana Hotel St. Paul's Bay

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.