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The Upper House

4.0 star property

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Photo gallery for The Upper House

Serves lunch and brunch
Property grounds
Exterior
Exterior
Staircase

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

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The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • Place, World of Wedgwood
    ‪5 min drive‬
  • Place, Trentham Gardens
    ‪6 min drive‬
  • Place, Trentham Monkey Forest
    ‪7 min drive‬
  • Airport, Manchester (MAN)
    ‪75 min drive‬

Room options

View all photos for Double Room with Bath

Iron/ironing board, free WiFi, bed sheets

Double Room with Bath

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Single Room

Iron/ironing board, free WiFi, bed sheets

Executive Single Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

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  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, 814 reviews
The price is €59
includes taxes & fees
21 May - 22 May
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About this property

The Upper House

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
The Upper House offers 24 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Upper House. During your stay, you'll be close to World of Wedgwood. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, 3 meeting rooms, and conference space
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 5-minute drive from World of Wedgwood and 6 minutes from Trentham Monkey Forest
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. The Upper House also features a terrace, a garden, and a picnic area. Self parking is free.

This 4-star Stoke-on-Trent hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Onsite venue #2 - This bar serves brunch and lunch. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 246 out of 335 reviews
Rating 8 - Good. 73 out of 335 reviews
Rating 6 - Okay. 11 out of 335 reviews
Rating 4 - Poor. 3 out of 335 reviews
Rating 2 - Terrible. 2 out of 335 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean , staff were very friendly. Only disappointment was total lack of drawers and very little wardrobe space. Geared more to 1-2 night stays and we were there for 6. Great food and really lovely setting
Stayed 6 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Room was very clean, the staff were very friendly and helpful and we loved the 2 hitel cats. Breakfast was realy good and. Omprehensive.
Stayed 1 night in Jan 2026

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2026

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all clearly enjoying their work and this came through in a friendly, open and helpful way
Stayed 1 night in Jan 2026

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities
was greeted by the hotel cat with a little bell ring. Staff very nice and helpful. room was warm and comfortable. The food was excellent had the game pie and tomato soup very nice. Happy to stop again next time in the area.
Stayed 1 night in Jan 2026

10/10 Excellent

Victor Luc, Vienna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless and very courteous!
Stayed 1 night in Jan 2026

8/10 Good

Brendan

Stayed 1 night in Dec 2025

10/10 Excellent

janet

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities
Nice local staff who act like they care. Pretty house and interior.
Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Rooms need modifications toilet are perfect
Stayed 1 night in Nov 2025

8/10 Good

Zain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and staff. Reasonable breakfast. Dinner was disappointing and rather expensive for the quality of food received
Stayed 3 nights in Nov 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We book this hotel as a break from driving on the M6. The staff are helpful and friendly, the hotel is very clean, the evening meals are exemplary and reasonably priced. The house and grounds are beautiful. A one night stay can feel like a holiday.
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Amenities, property conditions & facilities
This is a lovely, authentic and peaceful hotel set in rural countryside. It has a beautifully decorated lounge with lots of wood panelling and leather sofas. The staff are friendly and the restaurant good.
Stayed 1 night in Nov 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking outside the hotel. The staff are always friendly and helpful. The breakfast is varied both buffet and menu. The whole hotel is very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Tobias

Stayed 1 night in Nov 2025

10/10 Excellent

Lydia

Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities, room comfort
Very helpful staff and lovely clean room. The shower head was not the cleanest. You must disinfect a shower at least every quarter and log results (legislative). More often if required. Breakfast could have been more flexible with regards to choice and would have preferred not to have paid extra for certain foods. Overall a lovely stay however.
Stayed 1 night in Oct 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel well presented in all area's. Staff very friendly and helpful. Ample parking in front of hotel
Stayed 2 nights in Oct 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr H Murphy

Clean room,but too hot otherwise comfortable. Breakfast was very good, staff very helpful, car park very good. Could not use the ground as weather not very good would like to go back sometime Would recommend
Stayed 2 nights in Oct 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, friendly staff. Great, peaceful location
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Amazing location
Stayed 1 night in Sep 2025

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Check in friendly - definitely not allowed in room till 3pm. No fridge in room however bar happy to give us ice!!! Breakfast was good brilliant choice of hot food. Service was slow and not welcoming. Think preoccupied with the wedding party … was upset to get an email to pay bill when I had already paid on booking. Grounds beautiful. Would come back maybe in summer or when no wedding on
Stayed 1 night in Sep 2025